416 Comments

1. Lynne Buchanan

   07/30/2015 at 4:14 pm

   Since I have been updating Windows 7 automatically for the last year or two isn’t it safe to assume that my copy of Windows 7 is genuine? Plus, my computer came with Windows 7 installed on it.

   Reply
   • nikhil kaushik

     08/05/2015 at 10:43 am

     Yes , if you have been updating windows your copy is genuine.

     Reply
     • hah

       08/09/2015 at 11:25 am

       sorry 2 inform u that even uve been updating and ,,,, mines not

       Reply
     • Norman

       08/10/2015 at 6:01 pm

       Windows 7.1 is reported in the System tab as ‘Genuine, Activated’ and it should report that. Windows 10 insisted I have to obtain a genuine key. Microsoft should inform users of the problem BEFORE they take the time to install the upgrade and then have to restore Windows 7.1 or pay for an additional genuine key. Microsoft are playing a strange game.

       Reply
       • Daniel Mullen

         08/14/2015 at 1:04 pm

         Same happened to me…

         Reply
         • azoko

           08/16/2015 at 11:53 pm

           To you two windows 10 ask for a key, because you are not using the image iso or usb with the correct language from yor windows 7 or 8 or 8.1, if you download the right image, same language like you windows 7, 8, 8,1 installed and if you have 7 ultimate download 10 pro, if you have 7 home download 10 home.
           win 10 don’t ask you for a key.
   • Will J.

     08/10/2015 at 8:42 am

     Hi Lynne, the problem is you have an oem coppy of windows not a retail copy and that is causing you issues.

     Reply
   • Huang

     08/11/2015 at 2:46 pm

     I purchased a Toshiba notebook computer on a Black Friday. It was a Satellite C650 with Windows 7 installed. It has been updating Windows 7 automatically for years. However, I was not be able to activate Windows 10 upgraded in the computer. Later, I found it was not in the list for Toshiba supported upgrading to Window 10 list in Toshiba website. In another word, either the Toshiba manufacture did not install a genuine Windows 7 in my computer, which is not likely happened, or some of the Windows 7 was not upgradable to Windows 10. Anybody knows the reason?

     Reply
   • Daniel Mullen

     08/14/2015 at 1:03 pm

     My copy of 7 is genuine, created USB to do install, got black screen, rebooted computer, install proceeded ,install finished, will not activate, microsoft says the only way to fix it is to purchase a copy of windows for $120.00, Have original product key, doesn’t matter, they will not correct it. On the phone for 6 hours haggling with them over a free product????? Who’s great idea is that…piss off a customer over a free item. I have canceled office 365 subscription and will start looking at macbooks this week. Way to go Microsoft!

     Reply
     • Crickkett

       09/09/2015 at 3:23 pm

       This Windows 10 Release is maddening. MS Techies have automatically (middle of the night) tried to install this version on my laptop. Besides not giving them permission to do this, each of their 12 installs has failed. They’ve also buzzed me out of bed 4 times between 1-2am to talk to me about this issue. That is nice of them, but some techies are not aware of time zone differences, and simply dial. Add to that, they send me emails about these calls, asking me to call back. I did twice and the hold times are at least 2-3 hours plus. We are told this whole thing is free, yet I’ve been advised that all who download this now (or not), will be charged for this in the future and also for all needed support issues that are theirs to fix. In years past, inexperienced MS Techies have made such a mess of my PC/Laptop, so much so, they provided proper fix and care at MS WA State. Kind of them! Apple vs. Mac Tech Support – Apple, hands down and it’s local. I, too, might take a bite of a Mac. I’m the only kid on my block that hasn’t. Office 365 – not a big fan. Overall, too busy and not at all user friendly for those who need it. Comments and/or similar situations?

       Reply
       • PCR

         12/10/2015 at 6:27 pm

         Microsoft isn’t calling you. They don’t do that. Scam artists, posing as Microsoft do call.

         Reply
     • Gary

       03/05/2016 at 5:12 pm

       I’m typing this on my first ever Macbook! I love it and you will too!

       Reply
       • Terry E Hopper

         04/20/2016 at 12:53 pm

         Good for you Gary, that’s what I’m going to do, researching Apple now, sick and tired of Microsoft’s crap, put up with it way too long.

         Reply
         • V

           06/20/2016 at 10:31 pm

           Windows 7 is good enough for my PC.
           However, I really enjoy my MacBook Pro.
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     Reply
2. Steven

   07/31/2015 at 8:22 am

   Based on your information, you are most likely ready for the upgrade. You can verify it is a legitimate copy of Windows 7, and what version you are running, by right clicking My Computer (located on the desktop or in the start menu), then clicking properties. This opens the System window, which is also located in the Control Panel, and here you can view if your version of Windows is genuine and activated.

   Reply
3. Kathy

   07/31/2015 at 12:46 pm

   I I stalled Windows 10 upgrade but
   When it tried to restart, nothung happened and all I have is a black screen mouse isn’t working…nothing!! HELP,,,,,

   Reply
   • ‫عبدالرحمن بن سلطان‬‎

     08/03/2015 at 10:53 am

     same thing happend here, black screen and nothing i can do or see :(

     Reply
     • Alex Joseph

       09/07/2015 at 10:00 pm

       I’m getting the same thing….after the install it’s just a black screen and no matter how many times i restart it I get the same. What a total rip off! Lucky for me that i purchased a new laptop a few days prior to doing the upgrade on my old one or i would have been totally screwed. Instead of trying to purchase a copy of windows 10 from Microsoft for $120.00, I am just going to pay my local computer repair shop $65.00, and they will install any software upgrades that I desire into it because it’s included in their basic service & repair fee.

       Reply
   • Robin Hillier

     08/04/2015 at 1:35 pm

     Same – just a black screen with no attempt to boot up. Should have known better than trust something free from Microsoft

     Reply
   • Scott

     08/04/2015 at 10:35 pm

     I’m having the same problem but my mouse does move around. It’s showing the boot up window icon with the circular dots under that are supposed to indicate the page is loading but they are frozen and nothing happens. Rebooting and anything else I try doesn’t seem to affect it. Been going on for 2 days now.

     Reply
     • Mark

       08/05/2015 at 2:52 pm

       Same problem it’s a blank screen then I can sign in then it’s just flicks off and on .and can’t do anything with it now . Now i got 2 take it in 2 be repaired nice 1 Microsoft

       Reply
       • Are Faulconer

         05/25/2016 at 2:38 am

         I’m having that problem too now .My computer is screwed up.Is there anything that i can do before spend anymore money on it?Or am i screwed?

         Reply
     • Diana

       08/06/2015 at 7:19 pm

       That’s exactly what happened to my computer for 3 days. Tried calling Microsoft online support but had hour long wait and when they finally answered I couldn’t understand what the female operator was saying. I got disconnected! Finally today I took it to geek squad at Best Buy! Costing me money but it will get fixed! Need Microsoft to reimburse me!

       Reply
       • matiullah kazmi

         08/11/2015 at 8:10 am

         Same problem with my pc as well; dark screen no restore, recovery is working I am just using torch to see what is on my pc desktop

         Reply
     • Miriam

       08/07/2015 at 3:44 pm

       I had the same issue. I pulled my laptop battery out while my laptop was on and that did the trick. Turned the laptop back on and the update picked back up again but I’m know able to use my laptop.

       Reply
       • tim

         08/10/2015 at 4:33 pm

         on mine it sits at a black screen for a little while and eventually boots into 10, i am not sure what causes it but if you give it enough time it may work. I am on 16gb dual channel ram and a 4.33 ghz 8 core processor and it still even takes me time so if you guys are using dual or quad core it might still take some time.

         Reply
         • Sonia Silva

           08/11/2015 at 6:03 am

           Same thing just a black screen. I’m really upset can’t use my laptop now. Don’t know what to do
         • masx

           08/16/2015 at 2:23 pm

           If the screen is black without mouse movement, you let it sit for a while and it will load. It is a problem with the video card drivers. If it has mouse movement, you can do a quick fix by ctrl + alt +del then go to the task manager. after the task manger loads, you will see your screen again.
       • Sandy

         08/16/2015 at 7:00 am

         Thank u, Miriam! Ur fix worked for me, to!

         Reply
     • owen johns

       08/13/2015 at 2:32 am

       Same here on my asus laptop

       Reply
     • Tyler

       01/20/2016 at 7:52 pm

       My problem exactly. Laptop won’t respond, won’t allow me to restore or factory reset.

       Reply
   • Nathan Noss

     08/05/2015 at 10:30 am

     I’ve upgraded as well and my computer is working decently but after shutting it down for the night and turning it on the next day the screen turns blank. I turn it off and turn it on yet again to start it. I don’t like that but at least I can use the computer. But I’m looking to get it fixed.

     Reply
   • ginapogol

     08/06/2015 at 1:32 pm

     Having problems as well. My laptop came with Win 8, I “upgraded” to 8.1, I had automatic updates on the whole time and the message I get says there are no updates available. Yet I did not get the icon to install 10. I did it with the downloader, went through the whole update, restarted, and my machine is very jerky and slow, my internet is a joke and it’s not running 10. It’s still running 8.1. #ihatemicrosoftwithallmyheart

     Reply
     • Den

       08/10/2015 at 12:38 pm

       This is what I did. I got a free upgrade by reservation. The next day I downloaded the win 10 from downloader and it did install. But the message stated that I have to see an icon (right bottom corner) of win 10 but I didn’t see one. So I was confused. But I went ahead an downloaded win 10 manually. When I was starting to change my wallpaper and stuff it told me that win 10 is not activated. I went to the settings and said it was not activated that I either enter a new key code. I don’t know why because I did and followed the upgrade and installation procedure (via downloader). I was so frustrated I downgraded and went back to my win 8.1 The next day when I opened my PC again I finally saw the icon of win 10 and when I clicked it, it said 3 things. 1. Reservation – free upgrade (it has a check symbol) 2. Win 10 installed (this was in process, a separate window popped up and it was showing the progress of installing) 3. Wait for email when free upgrade is ready for install.
       Anyway it took 3 days to install win 10 because I don’t leave my PC turned on. I always shut it off when not in use but every time I turned on my PC it will initiate again the installation and it starts from the same % before I turned off my PC. Finally on the last day I decided to leave my PC on for the whole day and eventually it finished installing win 10. Then after that a new window popped up and said that my free win 10 is ready for upgrade. I clicked on it and upgraded to win 10 and now finally its working and even checked on the settings (activation) and it stated there that windows 10 is activated. So far I am still figuring out how windows 10 works. So hope this experience can help you. Good luck!

       Reply
   • Richard McElhinney

     08/06/2015 at 3:39 pm

     Try turning off the PC., then turn the PC back on but while it is coming back on start tapping on the F8 key tapping fast. You should see a black screen with white letters. Select ” start normally ” and click enter.

     Reply
   • Alvarez

     08/06/2015 at 11:16 pm

     I’m having this problem too… I need help ASAP!!!

     Reply
   • Angelo

     08/07/2015 at 4:30 am

     Same thing has happened to me.Did you get it resolved??

     Reply
   • Janice

     08/07/2015 at 11:58 am

     Same here it’s a nightmare. Anyone no how to fix the problem?

     Reply
     • Alfred

       08/09/2015 at 10:48 am

       I don’t know if there is a way to truly fix it, but I found a quick fix that worked for me. I use the reset button on my computer after it fails to turn on properly. For people who don’t have a reset button, you can unplug and replug the power cord on your pc or take out the battery in your laptop.

       Reply
   • Shary

     08/10/2015 at 6:57 pm

     I have 2 computer and I have upgraded 1 of them and has been working fine. Today i upgraded the other computer and it was working fine and left it to finish installing. When i came back the computer was on ‘sleep’ with the power light blinking. I tried to turn it on using the keyboard and it didn’t work.. not realizing that the keyboard wasn’t reading..it wouldn’t turn off so i unplugged it and plugged it back in and restarted on its own and nothing shows on the screen, keyboard not mouse is working. I opened the case then i notice the fan not spinning.. this computer is partially new (running windows 8) before the upgrade with no issues whatsoever. I tried turning if off with the power button and still didn’t work. unplugged it again and moved the memory to the other slot and somehow that seemed to make the computer come back n with fan spinning normally but nothing else responds. It doesn’t make the beep sound or anything.. now i am sort of regretting upgrading the second computer.

     Reply
   • Josh

     08/11/2015 at 1:51 pm

     That’s what happened to mine. Have you found a solution yet?

     Reply
   • Thomas

     08/14/2015 at 1:42 am

     I had the same problem, rebooted my pc and nothing. Black screen without a mouse cursor and couldnt even enter BIOS etc. I called multiple IT orginisations (incl microsoft itself) who didnt had solution for this problem. So i tryd some stuff for myself and i just got it working 1 min ago! The way i made it work is I removed my videocard from the motherboard to insert it back again, but this time on a different PCI slot. I started up my pc again and was supprised this simple solution actually worked. I dont know if disconnecting and connecting the videocard on the same PCI slot also works, i havent tried that. All i know is that this action worked for me. Hopefully this helps!

     Reply
   • katancart

     08/16/2015 at 5:17 am

     Same thing. Using a torch App on my mobile (!) I was able to see the screen just enough to guide me to the control panel – eventually reaching ‘adjust screen brightness’. Changing this fixed the problem for my computer. Was nearly going to use the torch to help me uninstall wondows 10! I hope this helps someone else.

     Reply
4. Kathy

   07/31/2015 at 12:48 pm

   Sorry for mispelled words…on tablet

   Reply
5. Bob

   07/31/2015 at 3:44 pm

   After installing 10, several of my apps are listed as unavailable.

   Reply
   • Asif

     08/04/2015 at 4:42 am

     I am having the same problem but cant find a “very logical” reason for that…disappointing.

     Reply
   • Keith

     08/06/2015 at 5:10 am

     Bob. i have the same problem. NVIDA and INTEL as well as Norton’s and even Office 2013-Pro-64Bit are listed ?

     Reply
     • Keith

       08/06/2015 at 10:22 pm

       Hi Bob. Found a work-around by mistake. At Windows (start) Icon select ‘All Apps’. Next select one that you know, I selected Comodo, then select the drop down Comodo icon. Right click and select ‘uninstall’ and, whalla, all your apps are there in XP-Win 7 format like the old programs and features program. I used this method to uninstall FSX-Acceleration and reinstall FSX which now works.

       Reply
6. Michael Aikins

   07/31/2015 at 5:42 pm

   When it opens it just has a flashing screen and cannot click on anything

   Reply
   • Mike H.

     07/31/2015 at 7:52 pm

     Me too. I have a dell that originally had windows 7.
     Hope there is a fix!

     Reply
   • Judith Teel

     08/02/2015 at 1:17 pm

     Me too.

     Reply
   • Sue

     08/02/2015 at 4:42 pm

     I had the same problem. Talked to Microsoft level 2 Tech. Turned out it was because I was running Norton Security. While in Safe Mode I removed Norton from my laptop and restarted normally. Flashing gone. I was able to reinstall Norton and it worked fine.

     Reply
     • Philip

       08/02/2015 at 10:28 pm

       Thank you for your help! I started my computer in safe mode, removed Norton using the Norton removal tool I downloaded from the Norton web site with another computer, restarted the computer normally, then reinstalled Norton Internet Security by following on screen instructions. The desktop stopped flashing.

       Reply
       • Doug

         08/24/2015 at 1:37 pm

         Sorry to be thick but how do you uninstall on one laptop by downloading on another. Alternatively if I uninstall on the “upgraded” machine and then go online to reinstall how to I stop the wave of crap that will come with it? Thanks

         Reply
         • Philip

           09/06/2015 at 5:47 pm

           You need to download “Norton Removal Tool” from another computer and save it on a thumb drive. This way, you can open “Norton Removal Tool” from the thumb drive when you start the upgraded machine in safe mode.
     • Noorul Asif

       08/03/2015 at 5:51 am

       Same here. I fixed Norton, and the blinking went away on its own. And I like the new look and feel. So I am happy i upgraded.

       Reply
     • Nola Bassett

       08/03/2015 at 12:06 pm

       I do not know how to start up in safe mode.

       Reply
       • Philip

         08/03/2015 at 2:12 pm

         To start in safe mode:

         1/Press Control Alt Delete keys at the same time.
         2/Left mouse click the power button once.
         3/Press Shift and click restart.
         4/Left mouse click “Troubleshoot”.
         5/Left mouse click “Advanced Options”.
         6/Left mouse click “Startup settings”.
         7/Left mouse click “Restart” button.
         8/Press “4” to select Safe Mode.

         The following is the link to the Norton web page to download the “Norton Removal Tool”:

         https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

         After running the Norton Removal Tool, you are required to sign in to your Norton account to reinstall the Norton product. Make sure that you can sign in at manage.norton.com.

         Reply
         • Dan

           08/04/2015 at 11:33 am

           I got into safe mode, but it won’t let me get acces to internett…? Help please…
         • ravVOOoo

           08/04/2015 at 2:18 pm

           Thanks dude.. U r life saver … I used your trick …
           actually face recognization app. On my dell Inspiron was causing prob . I removed it and flickering screen gone thanks a lot
         • Cheryl

           08/05/2015 at 5:46 pm

           I cannot get to Norton in safe mode to uninstall it. How do I get to Norton in safe mode?
         • Karen

           08/06/2015 at 12:49 pm

           Thank you!! Very helpful. Got me to safe mode, and then I wimped out and just uninstalled Windows 10 by going to HP Quick Start, then settings
         • Jamaleen

           08/07/2015 at 12:44 pm

           This one worked for me, thank you. I went to bed at 2 a.m. hoping I’d wake up and find it had all been a nightmare. But this morning I found this and my ancient Vaio is now safely back in Windows 7 – where it can stay, thank you.
         • John

           08/10/2015 at 10:35 am

           Philip, thank you. I had the flashing desktop with no ability to do anything. I would add one additional step to your process. Go to another computer, download the Norton Removal Tool to a thumb drive. After step 8 and you are in safe mode. Open the .exe for the removal tool on the thumb drive, run it, restart your computer, download norton after you have restarted your computer. This worked beautifully. Thanks Philip.
         • Chris

           08/16/2015 at 9:49 am

           Thanks Philip, this has worked on my desktop computer. I had upgraded to windows 10 on my works laptop, but this ran AVG anti-virus so I encountered no problems. My desktop and daughter’s laptop have Norton 360 so we had a major problem, but you have helped us solve it. Once again thanks.

           Downloaded the norton removal tool from another laptop with internet access
         • Rhoberta

           08/16/2015 at 8:59 pm

           Phillip,

           Thanks!!!! You saved me a bunch of time. Your instructions were perfect!!
         • Thatch

           08/20/2015 at 7:39 am

           Thank you so much this worked for me. I had to download the removal tool on a drive and run it.
         • Dlb

           08/23/2015 at 2:10 pm

           This worked beautifully — no more flashing Windows 10 screen. Thanks to Phillip and to John!
         • michael henry

           08/23/2015 at 9:31 pm

           No internet access in safe mode
         • John S

           09/25/2015 at 6:42 am

           Philip, your process worked like a charm. I was able to uninstall Norton and my screen flicker went away. I am running W10 with out problems now. Thanks!
         • Ken

           05/31/2016 at 1:22 pm

           I have a black screen and nothing happens when I hit Contol Alt Delete. Still just a black screen. I pulled out the battery while it was on, them put the battery back in. When I turn it on a small white bar flashes in 3 different places along the left edge of the screen. The a “window” icon is in the middle of the screen with the circle of dots indicating something is loading. Then a black screen. Left it on for over 12 hours, still just a black screen. Dell Vostro 3550.
           Any ideas how I can get a screen I can see so I can go back to Windows 7?
           Thanks
       • Philip

         08/03/2015 at 2:21 pm

         My Norton Internet Security software would only let me install it in up to three computers. Therefore, I have to remove the Norton license from the computer that I upgraded to Windows 10 in my Norton account in order to reinstall Norton in that computer.

         Reply
     • Mark

       08/05/2015 at 3:02 pm

       How do u remove Norton when u can’t get in 2 do anything

       Reply
   • Eric

     08/02/2015 at 10:30 pm

     We have the same problem dude. How can this be fixed! Oh my! Windows sucks!

     Reply
     • Nicole

       08/06/2015 at 9:46 am

       This is what worked for me when all it would do is blink….reboot your computer – hold down the escape button when restarting (don’t wait for the msg in the bottom left hand corner to come up- it goes away too fast) – this will bring up system reboot program- I don’t know the numbers- but there is an option to rebuild the previous windows version w/o losing anything. It takes a moment. But I am now back on windows 7 and that’s where I’m going to stay.

       Reply
       • Christine

         08/06/2015 at 9:56 am

         I somehow got back to do my last build. I am back to Win 7 and I am not going any where until MS gets there stuff together. Ridiculous. My daughter’s computer took the update fine but mine was a big mess.

         Reply
7. AZM Moinul Islam

   08/01/2015 at 1:30 am

   My PC is HP Pavilion dv5 and original win7. Win 10 download is completed and at the time of installation It gives message It may restart several times. After restarting (I don’t know installation is completed or not) PC is not working, even I could not enter to BIOS. It gives black screen and text “Press ESC button to go Start Menu” but when press ESC and no response. Pls someone give me solution. I facing huge problem. All of my data is there.

   Reply
   • Seth

     06/15/2016 at 10:19 am

     don’t know if you figured it out yet since its been almost a year but for future reference if you have a similar problem you can just burn a live cd/usb of linux and boot into it then retrieve your data from within that live os

     Reply
8. Anand

   08/01/2015 at 8:18 am

   Even my screen is blank…after upgrade…microsoft whats this horrible release…
   Was happy with windows 7

   Reply
9. Larry Miller

   08/01/2015 at 4:38 pm

   I successfully installed Windows 10 on 2 computers. However, it doesn’t recognize the DVD drive on 1 (Windows 7 upgrade). File Explorer does not show it, even if there is a disc in place. I have unchecked the Hide Empty Drives in File Explorer.

   Reply
10. Vince

    08/02/2015 at 5:31 am

    Got the same black screen of death after install. Occasionally it will pop-up with WerFault.exe_Application Error

    Reply
11. Flex

    08/02/2015 at 11:43 am

    Did the so greatly-announced update on my 6 month old laptop, which originally came with windows 8.1. The update went well until it rebooted for the last time then I couldn’t get it to run. It restarted by itself many times and went again to blue screen over and over. I tried to follow some instructions that I found on the web from other users but still I couldn’t get it working. I got tired of this b..it and recover to my original windows 8.1 which runs perfect!!! WINDOWS 10 UPDATE SUCKS!!!!!

    Reply
    • Christy Marie Hutchinson

      08/07/2015 at 2:31 pm

      i tried recovering back to 8.1 but when i plug my charger in to do that it turns my screen black. i just want to go back to 8.1!

      Reply
    • fernando

      08/08/2015 at 6:17 pm

      how do you recover your old OS?

      Reply
    • Carol Davis

      06/04/2016 at 7:18 pm

      Totally agree that Windows 10 sucks! I have a Dell Inspiron and nothing is working.. Upgrade processed. Then totally stuck on the first screen that says “Welcome to Windows 10”. Hah.. Tried taking the battery out, tried pressing “esc” and going to recovery programs.. Even the Dell recovery doesn’t work, Looks like I am up for a big bill at the local computer guy. WHY OH WHY did I ever upgrade. I put it off all the time hoping that Microsoft would solve all the problems.. Hahahaha big laugh on me!!!!

      Reply
12. David

    08/02/2015 at 1:26 pm

    Windows 10 failed when upgrading from Windows 7. Screen kept “flashing”. I started Pc in Safe Mode but then could not launch any apps – Windows kept giving error messages. Ended up going back to Windows 7.

    Reply
    • jeffry

      08/04/2015 at 2:57 am

      same problem here .

      Reply
    • Chris Burton

      08/05/2015 at 1:36 am

      I. Have similar problem. But how do I get back to windows 7 with my screen just flashing?

      Reply
      • Jimmy

        08/07/2015 at 11:33 am

        Did you fix it somehow? ! I got the same problem. .

        Reply
13. debra

    08/02/2015 at 2:22 pm

    My computer keeps freezing up.
    Help how do I get my Windows 7 back? Thank you

    Reply
14. Dan Rice

    08/02/2015 at 3:42 pm

    Got the ok to download the free Windows 10 and been having my desktop flashing now for 5 hours between on and black screen. Called Microsoft, Dell, and a third party that i thought was Microsoft. All three told me they were going to charge me between $200 and $300 to fix my “free” download. I have tried to do it myself but the download took away my Admin. password so now I am stuck with a “strobe light” monitor and using my fiance’s laptop to find solutions. THANK YOU MICROSOFT. If you wanted to charge for Windows 10, you should have just told us it was going to cost money.

    Reply
15. RM

    08/02/2015 at 4:29 pm

    Did the windows 10 upgrade. Now none of my Office 2013 programs run. I uninstalled Office 2013 and the reinstall gives errors. Installed Office 2010 and Outlook just hangs up constantly. Serious fail – again – Microsoft.

    Reply
16. James A. Bruner

    08/03/2015 at 6:19 am

    As soon as I installed Window 10 free “upgrade” I lost ability to use internet at all. 2+ hours on with Microsoft tech support and still not solved yet. Higher level tech support to work on later today.

    Reply
17. jeff ditchburn

    08/03/2015 at 8:29 am

    I’m on windows 8.1 which was pre installed on a new hp desktop I have automatic updates switched on – so far I’ve had 14 attempts to download windows 10 – all failed – have used trouble-shooter now I have no updates memory just installed updates – is it going to be safe if this is it’s track record so far

    Reply
    • Sharon

      08/08/2015 at 8:28 am

      Jeff, Thanks to your post, I am now up and running. Had the blank screen and panicked since nothing I read and tried so far worked. Then I switched on HDMI screen (TV connection) after reading your post and of course it showed up. Followed onscreen instructions, clicked on next, it did it’s thing and then BOOM, my monitor came to life. All seems to be fine so far. Hope by now you got your laptop screen going. Cheers
      BTW, using HP Pavilion, a little over a year old and upgraded from Windows 8 to 8.1.

      Reply
      • Sharon

        08/08/2015 at 8:46 am

        Did a boo boo, this was supposed to be a reply to Augustus. Clearly shows I’m a new user, sorry if I’ve caused any confusion. Too eager to share

        Reply
    • Carol Davis

      06/04/2016 at 7:21 pm

      Don’t do it! Stay away from 10!!!! Wish I had, my computer now needs to go to the local computer for fixing!!!

      Reply
18. Augustus

    08/03/2015 at 1:24 pm

    upon installing windows 10, the screen went blank and no activity on the hard drive. I restarted by pressing the power button and when it booted up, the screen went blank when it came to the windows login but the hard drive had activity. I restarted and the same problem occurred. So I decided to connect an external monitor via HDMI port and behold it displayed on the external monitor but the laptop screen remained blank. However, when I tried to discount the external monitor to display on the laptop screen, it just stayed blank. The same thing occurred when I tried a VGA connection. So my laptop is now operating ONLY as a desktop.
    Anyone has a solution?

    Reply
19. Vick

    08/03/2015 at 1:34 pm

    Started the upgrade process this morning and so far, I have experienced the following:
    1. Automated upgrade prompt never progressed beyond the circle of dots. I had to go into the control panel, Windows updates and do it manually.
    2. Upgrade process ran for about 2-3 hours. After I finally got to a Win 10 desktop, the upgrade process has been hammering my hard drive for another 4 hours. Tried to look at the task window, but it wouldn’t start up. I still have no idea what is going on…
    3. My initial desktop had all the pinned apps just as they were before upgrade on W7. Now, for some reason, they are all gone. I guess I didn’t need them anyway:)
    4. Started the upgrade at about 7 AM. It is now 3 PM and my hard drive LED is still mostly solid, but a few flickers. Hey there’s hope I may get this thing back.
    5. Did a restart at 3:30 PM. Now my pinned apps are back. Wait a minute, now the’re gone.
    6. That’s it. I’m going to Starbucks. Maybe I can get a Flat White with a shot of Jack Daniels.(https://www.starbucks.com/menu/drinks/espresso/flat-white) Hey, I live in TN, that’s what we do…

    Maybe I’ll post an epilogue tomorrow.

    Reply
    • Vick

      08/04/2015 at 6:37 am

      Another issue: Start Menu not working. You know, after what Microsoft went through with W8 and not having a start menu, I believe I would really pay close attention to this in W10.

      So what did they do? They broke the Start Menu. Well sort of, it works if you press the windows key, but not if you click it.

      Reply
20. Lisa

    08/03/2015 at 8:26 pm

    How do I get my desktop screen back after logging on? It goes automatically to the App screen & I don’t know where to go using the new Windows 10? The back button doesn’t work.

    Reply
    • madli

      08/14/2015 at 5:53 pm

      i have the same problem

      Reply
    • Viv

      04/28/2016 at 6:52 am

      I also have this problem! Also missing the show desktop button on the bottom right corner and unable to minimize any of my program/app windows. Help?!

      Reply
    • Viv

      04/28/2016 at 6:55 am

      Nevermind – silly mistake. I realised my laptop was on tablet mode! If you have a tablet/touch screen laptop you might be in tablet mode so will just need to turn that off!

      Reply
21. eric

    08/03/2015 at 9:09 pm

    Need help!! Got stuck with the flickering screen!!! Shouldn’t have updated it

    Reply
    • Christine

      08/05/2015 at 9:28 pm

      It is the worst ever, such a mistake updating it. Did you get your screen fixed?

      Reply
22. Anna

    08/04/2015 at 8:51 am

    I have window 8.1 my antivirus protection is Webroot ( this is the seond Cd I bought and not yet expired cost me almost $50 I never choose Norton now it has been few days I get this pop window from Norton tell me they can’t finishing to upgrade window 10 … I never said I wanted window 10 Actually I do not want window 10 at this time in my PC and not with Norton I do not want Norton on my PC at all What to do now? I did deleted any Norton in my control panel I do not want neither Norton or window 10 this is my PC and I want to choose what I like any help please? so I am click remind me later I have no other choice….
    I did called Webroot got no help , I did wrote Microsoft got no answer yet

    Reply
    • traycam

      08/09/2015 at 7:31 pm

      I had issues with Norton as well but noticed them before upgrading to Windows 10. Norton is the program with the issue many are facing here and not MS. I also never paid for or used Norton on my PC but it was pre-installed when I bought it. I could never completely un-install it on Windows 8.1. I downloaded the removal tool from Norton, removed it from the PC in safe mode and manually removed it and it would not come completely off. The uninstall feature in the control panel wouldn’t remove it either.

      I delete as much of it as I could and went ahead and did the Windows 10 upgrade an I LOVE Windows 10 much better than 8.1 but now I am getting the “Norton Download Manager” popping up on me all the time AGAIN!!!! This is a Norton issue folks – not MS. Windows 10 actually did let me uninstall Norton but for some reason I am still getting the download manager pop up. Norton/Symantec is not being responsive about this. I actually have been trying to remove this program for about a year now with no success so I know it is not Windows 10 related.

      I’m going to, once again, go into safe mode and remove Norton. It is not showing up in the Control panel but I know it is still in there again so I’ll have to once again go into safe mode and do a “regedit” to remove.

      Reply
      • deidunx

        08/13/2015 at 8:42 am

        So what would you advise for guys who install Win 10 and then their preferred choice of antivirus is totally “swallowed”? I have 217 days left on my BitDefender Internet Security and I can see it in the program list but I can’t see it among the processes in Task Manager. Also, manually trying to start it with command prompt is bearing no fruits.

        Reply
23. WhiteFlower

    08/04/2015 at 1:40 pm

    I really love win 10 but I have a small problem with it. after upgrading to win 10 my laptop’s screen is not turning on (it’s pitch black) I need to plug in/plug out my charger to turn on my screen. why is this happening? how to fix that? thanx

    Reply
    • zzubini

      08/09/2015 at 5:27 am

      Had the same problem and was playing around with the settings. Did right click on the charging icon and went to “adjust screen brightness”. on the setting for when plugged in is was playing with that and sound if you set it to turn off the screen brightness it actually turned it back on. so now my settings are 100% brightness when on battery and 0% when plugged in. Hopefully they will fix it soon. other then that I am reasonably happy with windows 10, it fixed a few issues that I was having. unfortunately I have to run a windows laptop for work, much rather be using my mac.

      Reply
24. Ian

    08/04/2015 at 2:21 pm

    I am stuck in safe mode and in startup can’t get past password because it isn’t accepting my new Windows 10 pin. How in the heck do I get this notebook to open in normal mode? F8 doesn’t work. Rebooting doesn’t work. Does anyone know how to disable safe mode from startup?

    Reply
25. Andrew Owens

    08/04/2015 at 3:26 pm

    Possibly a stupid question. I thought installing a new operating system wiped everything out and you would need to reinstall your applications? Am I wrong? Can you install 10 over 8 without reinstall applications and without losing data?

    Reply
    • Ryan

      08/04/2015 at 8:07 pm

      Yes.

      Reply
26. Steve

    08/04/2015 at 5:19 pm

    I’ve upgraded to Windows 10 and almost everything is working fine, except I have no sound on my computer! Can anyone please help me with this problem?

    Reply
    • Pieter

      08/10/2015 at 6:49 am

      I have the same problem. Windows state that the driver is not signed, therefore it refuses to install the driver for the soundcard :-(

      Reply
      • David

        08/10/2015 at 12:34 pm

        Sounds like a corrupt driver of some sort. Go to Device Manager and look for the “yellow exclamation point” to see if there is a conflict with a particlar piece of hardware. I know graphics cards and sound cards “argue”: at times. If so you may want to hit the website of the device that’s in conflict and update it to the most recent Windows 10 driver. These manufacturers are notoriously slow in getting drivers out for new OS’s. If not try deleting the the device that’s in conflict and reboot and see if that resolves. If that doesn’t work there maybe a BIOS fix. Cross that bridge if needed.

        Reply
27. Brian

    08/04/2015 at 6:01 pm

    Installed it couldn’t get it to charge battery couldn’t detect Battery battery not present. Then I had the it wouldn’t connect to the internet read to do a reset and it wiped out everything and i did hit not a complete wipe had to do a complete factory reboot and back to 7

    Reply
    • Noor

      08/07/2015 at 3:53 am

      Same problem here.. Not sure whether to go back to Windows 7 or not. It won’t charge past 70% :(

      Reply
    • Asilah

      08/09/2015 at 8:05 am

      I’m used sony laptop.. After upgrade windows 10, my battery is not detected. So i recovery to my previous windows. So the result is still same. Plzz help me….

      Reply
    • Bernadette Kennedy

      11/29/2015 at 11:18 am

      I also did a reset and only had 2 apps under control panel. So I guess I’ll have to do a factory windows 7 reboot. People should know you can’t restore with W10 and if you reset it wipes out all you apps.

      Reply
    • Bernadette Kennedy

      11/29/2015 at 1:22 pm

      Can’t do a reboot. Every thing is wiped out

      Reply
28. Ryan

    08/04/2015 at 8:02 pm

    When I pressed Ok, let’s continue it just says working on it and it goes on forever and never stops and i can’t get windows 10.

    Reply
    • Jules Levinson

      08/07/2015 at 7:48 am

      Same here. Any solution?

      Reply
    • win1010

      08/08/2015 at 7:24 am

      Me too.

      Reply
    • Seth

      08/08/2015 at 2:32 pm

      Same here… :(

      Reply
    • Chris

      08/10/2015 at 4:02 pm

      I had this problem. Turned out to be AVG antivirus. Disabled it, worked fine. From the nature of the problems I am reading about, it seems all antivirus’ should be disabled prior to install.

      Reply
    • Dylan

      09/05/2015 at 1:27 am

      same

      Reply
29. Laurie

    08/04/2015 at 9:34 pm

    windows 10 is terrible!!! Have had the same problem as everyone else as far as a blinking screen. I cannot do a thing!! I better not have to put money out to have this fixed!!! Stressed to the max!! Want my 7 back!!

    Reply
30. Alan Gibson

    08/05/2015 at 1:52 am

    Help! After upgrading from windows 7 to windows 10 my laptop screen has gone blank. No Mouse icon nothing. I have tried everything …. ctrl alt delete, turning on and off many times, F2, F12, Windows button, nothing works. Someone please help?
    It does show the windows icon when it starts up but that’s about all.
    Thanks
    Alan

    Reply
31. Joe

    08/05/2015 at 6:06 am

    Upgraded my W7 desktop to W10 only to get the flashing screen. Started in safe mode, same results. Went back to safe mode to reset back to W7 and now no internet connection. I can’t figure out why.

    Reply
    • Joe

      08/05/2015 at 9:22 am

      Installed a different Ethernet card and that seemed to get me the files I needed to get online. Got an error that I needed to back up, and discovered my backup files are now corrupt. W10 did me no good at all. Running a final systems check to see if W7 can fix corrupt files. Transferred all personal files to my backup drive. Might end up doing a complete W7 reload. Maybe it’s older systems, my checks stated W10 would be no problem, boy was that ever wrong. W10 installed fine on my new 8.1 laptop. Wish I had never tried to install on my desktop.

      Reply
      • Joe

        08/07/2015 at 6:04 am

        Since W7 was pretty much useless after the initial W10 upgrade that failed. I went ahead and tried W10 again. First I removed Norton after the W10 download. Then started the “upgrade”. Started that about 5pm Wednesday. At 5am Thursday I checked on my way to work and it was asking for my password, so I logged in. Got the “Hi” message and the “Finishing up a few things” message. Left for work. Wife called me about 9am to say the screen was just blank. Thought great, another failed install. Told her to just leave it. Got home that day hit the restart button to give a forced reboot. Got the “Hi” and stuff again. Short while later W10 was up and running. Downloaded Norton again, that went fine except it would allow me to put in the activation PIN, but showed me “protected” and allowed me to do a scan. Did a backup to my backup drive, got a message stating backup did not complete. Went ahead and just shut it down for the day. Will try again later.

        Reply
32. Tom

    08/05/2015 at 8:37 am

    Updated to WIN 10 on my HP laptop today and it seems to work fine except when I plug it in while working the screen goes black.HELP!!

    Reply
    • abhilasha2012

      08/31/2015 at 9:26 am

      my hp touchscreen crashed after win 10 download….big price to pay. My win 8.1 was ok. Regretting it.

      Reply
33. Dianne

    08/05/2015 at 10:56 am

    After installing WIN 10 on our laptop we got the flashing screen and no use of keyboard buttons or mouse pointer. Tried several of the solutions out there and absolutely NO CHANGE so now all we have is a working flashing desktop! Microsoft you need to come public with this problem and post some kind of FIX that will work for everyone! This is now 4 days and counting without the use of a laptop that is barely 6 months old. HIGHLY FRUSTRATED at this point!

    Reply
    • Diana

      08/06/2015 at 7:44 pm

      Take it to Best Buy Geek Squad! That’s what I did today after 3 days of flashing! Costing me money! But Microsoft needs to pay everyone who spent money on fixing their upgrade failure!

      Reply
34. Catfish983

    08/05/2015 at 11:38 am

    HELP! How do I go back to windows 8.1. WIN10 update FAIL (SHOCKER)!. Desktop just flashes. Tried safe mode, will not launch any apps. POS as usual. Shoulda stayed with what works…Now to return to 8.1,,,Any help is mucho appreesh! Thanks

    Reply
    • Katie

      08/05/2015 at 3:41 pm

      If you go to safe mode and click more restart options, it will have a little gear that says go back to previous build. I’m in the middle of trying to get mine back to 8.1

      Reply
      • cpnjr

        08/07/2015 at 11:01 am

        Thanks Katie this is a great help. I am back to windows 7. For everyone else, make sure you do a backup before you move forward to reinstall windows 10 and dont forget to disable your security (windows and Norton in my case). Good Luck everyone.

        Reply
        • Rick

          08/07/2015 at 11:48 am

          How long did it take? Mine has been “restarting” for almost 24 hours, no obvious progress.

          Reply
35. kelly

    08/05/2015 at 2:16 pm

    I did all of them still says bad system configuration anyone know how to solve this please :(

    Reply
36. Catfish983

    08/05/2015 at 4:15 pm

    I installed WIndows 10, now I want Windows 8 back, HELP. WINDOWS 10 DONT WORK.

    Reply
37. Gene Kraemer

    08/05/2015 at 4:41 pm

    The installation failed in the second boot phase with an error during migrate data operation on my HP Pavilion DV6-701 using Windows 7 Home . Five attempts and same error message. What’s my option ?

    Reply
38. cas3y4

    08/05/2015 at 5:08 pm

    Installed win 10 from Microsoft on sunday from their is, everything working fine until today when I turned it on taking extremely long to boot up, win 10 asked for password, claims password incorrect.
    Number of times entered, made sure caps lock was off, still incorrect password. F11 to restore image file, win 10 requires password to restore from image file, even changed batteries in keyboard still nothing. Have 3 recent games on win7 that I do not want to loose any data. Does anyone know how I can retrieve my password or just shut it down and try logging on tomorrow.

    Reply
39. casey

    08/05/2015 at 5:10 pm

    That was downloaded iso from their website.

    Reply
40. Claudette

    08/05/2015 at 6:58 pm

    Upgraded to window 10 cannot connect edge to my wifi, verified to make sure wifi is working. Went back to window 7 now my internet keeps freezing up when the try to go into one of the web site

    Reply
41. Alex

    08/05/2015 at 7:14 pm

    After the Windows 10 updrage my games are now severly discolored when i open them. How can this be fixed?

    Reply
42. Kathy

    08/05/2015 at 8:37 pm

    I just purchased a new laptop there was a sticker on it that said upgrade to new windows 10 so I did. but now I have lost some features. my touchscreen wont work. has anyone else had that problem and can someone tell me how to fix it.

    Reply
    • Mike Reed

      08/07/2015 at 5:03 am

      Kathy same problem with my HP Pavilion Notebook 15-ab019na.. No touchscreen facility after upgrading to Windows10.. I phoned the HP Help desk and they carried out a remote upgrade for the display drivers. However this did NOT work or resolve the problem. They finally admitted that HP and Microsoft were working on a fix for this and this will be applied in an upgrade ‘very soon’. Watch this space.! I am disappointed that Windowsand HP did not have this problem fixed before they rushed through the Windows 10 upgrade. I only bought the laptop because it had the Touchscreen ability!!

      Reply
43. Katherine

    08/05/2015 at 8:53 pm

    Upgraded to Windows 10 on my laptop, now my mouse isn’t working….Help

    Reply
    • Olivia

      08/05/2015 at 9:13 pm

      Mine is doing the same thing.. it’s just sitting there. I’m asking a friend to bring over his mouse that I can plug in and see if it helps.

      Reply
44. Christine

    08/05/2015 at 9:27 pm

    Well flashing screen, that is nice when I have deadlines on photos. No computer. What the heck, does Microsoft not check their products before they release them. Anyone know fixes a non-expert, in plain language can do to fix this issue.

    Reply
45. John

    08/05/2015 at 11:22 pm

    I updated my Windows 8.1 to Windows10 and now it is a constant blinker. I went through the post here but the issue is that my Windows 10 has no update service so i can’t even check for update, i am stucked and so is my whole research work, now these services are not able to run
    Internet explorer
    Windows update
    Device manager
    Everything else.
    Please can someone suggest a way out without losing my files?

    Reply
46. Fah Pingyu

    08/06/2015 at 3:51 am

    Hello I update windows 11 but now my p0rn collection won’t play?
    I get an error every time I launch a file.
    The pop up error say
    “There is an excessive amount of rimming in your collection. The app will now close”
    Help what’s not installed properly?
    I don’t understand?
    I just wanted to enjoy a quiet night in.
    Why did I upgrade!!

    Reply
47. Ed Ivy

    08/06/2015 at 6:10 am

    Microsoft should be ashamed!!!!! This is inexcusable. Instead of the crap software being free, they should pay us for our loss of time!!!

    Reply
48. guy crawford

    08/06/2015 at 7:45 am

    I have installed windows 10 I can use my cursor to log in but once it goes to my home screen it freezes after a few seconds and renders my laptop useless. I need some assistance

    Reply
    • Nicole Fairley

      08/06/2015 at 7:27 pm

      Mines the same here! I really wish I didn’t install it now

      Reply
    • birdie

      08/27/2015 at 12:22 pm

      Hey! I hope you found the fix for your problem but this is a driver issue. You need to take a USB mouse and change which driver your computer uses to access your touchpad. It’s not too hard you press the windows key+X>device manager>Mice and other pointing devices One of these devices is your touchpad. Double click it and it will bring you to your touchpads settings. Under the Driver tab, try to rollback the driver to a previous version. If that is not an option, try updating it instead.

      Reply
49. Alexandra

    08/06/2015 at 8:11 am

    Windows 10 is horrible!!!! My computer has been stuck on a flashing screen for the past hour. I have told everyone I know not to download it. It SUCKS!!!!!!!!!! I can’t do anything on it and I have to pay $200 bucks to fix this issue. Don’t get Windows 10!!!

    Reply
50. Marie

    08/06/2015 at 9:08 am

    Anyone else having problems with their Microsoft Office files becoming corrupt after the upgrade?

    Reply
    • Djolando

      08/07/2015 at 1:39 am

      Me!!! And it is a serious problem because I need them for my job!!! Im planning to get back to win7, but first I will try to find some solution via Google almighty!

      Reply
    • Djolando

      08/10/2015 at 2:09 am

      I returned back to win7 and now everything is ok again.

      Reply
      • bars

        08/10/2015 at 10:05 am

        how do you return back to Win 7 from not properly working Win10? I managed to start Win 10 once with internet is not connecting, windows pic viewer is not working, and other small bits & pieces. Second time the starting process did not even pass password entry stage and it all froze with just black screen. Plz help

        Reply
        • Djolando

          08/11/2015 at 6:40 am

          Well… My win 10 was working proprely. I had trouble with MS Office files that were corrupted. I dont know much about computers but may I advice you to try starting it in safe mode. Keep pressing f8 on start of your PC, and it will offer you to enter Windows in safe mode (something like that). If you have luck, you will enter, and from there, you will probably be able to fix it somehow. Good luck!

          Reply
51. Omar

    08/06/2015 at 9:20 am

    All Office 365 Files becoming Corrupt after Upgrade anyone know how to fix it Please?

    Reply
52. Katrina

    08/06/2015 at 10:13 am

    No luck with the install! And after reading the coments here, I guess I’m lucky lol. Maybe I’ll quit trying so hard to install it now…

    Reply
53. Mike

    08/06/2015 at 12:10 pm

    Installed Windows 10 Pro from ISO on disc to Windows 7 Pro machine. It went through all the updates, restarts and whatever else it was supposed to do. The last restart says reverting to previous version of windows. The computer restarted and I was right back to where I started with a Windows 7 Pro computer. So, almost 2 hours later I’d kinda like to know what happened?

    Reply
54. jamie

    08/06/2015 at 12:28 pm

    After upgrade I’ve lost all sound from online tv viewing, but oddly youtube viewing is still all good. Any ideas on how to fix this

    Reply
55. Rick

    08/06/2015 at 1:05 pm

    I might have found it! Do a ctrl-alt-del. Bottom right corner, click the power button. Press the shift key, then click restart. Not sure exactly what I did next, but one of those boxes lets you go back to the previous build. Mine has been restarting for about an hour so far, with no obvious progress, but it seems like I’m at least headed in the right direction. I’ll update if anything happens.

    Reply
    • Kevin O'Sullivan (@KevinAdClix)

      08/07/2015 at 8:27 am

      Rick, followed your instructions and clicked on “Go back to the previous build” – Guess what? Won’t allow me to type in my password. Doh!

      Reply
      • Rick

        08/07/2015 at 11:58 am

        I don’t have a password, I left the box blank and continued. That part seemed to work. But it started restarting about 3PM and 24 hours later, still going. I don’t know if I should let it go or stop it and try again. Would I even be able to try again? There might not be an OS by now.

        Reply
    • Rick

      08/07/2015 at 1:52 pm

      Well, I held the power button till it shut off. A few minutes later I restarted it. A black screen came on saying it was restoring my previous version. Didn’t know if that meant 7 or 10, but in about 10 minutes, 7 was up and running. It looks good as new, like nothing ever happened.

      Reply
      • Helene

        08/18/2015 at 12:31 pm

        I did the same steps as Ricky. When I upgraded to Windows 10 my screen kept flashing for at least 5 hours. Decided to go back to my W7. Did exactly as Rick..when blue screen kept saying restarting I decided to hard boot and black screen and message saying was restoring my previous version/ About 15 minutes later my w7 came back. Everything like before. Will not upgrade until all bugs are fixed

        Reply
56. ALex

    08/06/2015 at 1:24 pm

    I’ve updated my computer to windows 10 but brings me to username and password to sign onto the computer nothing happens just stays at that screen

    Reply
    • Dauwn

      08/14/2015 at 11:04 am

      Hi Alex – I am having the same problem. Did you find a solution? I did a live chat with Microsoft and they were not helpful at all.

      Reply
57. Alex

    08/06/2015 at 3:34 pm

    I Just downloaded Windows 10. I enter my password and it brings me to a black screen with a mouse. Nothing happens and it just stays like that.

    Reply
58. Ørjan Langbakk

    08/06/2015 at 3:39 pm

    Jeesus H. Christ. So much whining, and most of these problems quoted in this thread is easily fixable (read the damn comments, people), or you’ve been very unlucky and have received a failed Windows 10 update (it happens) – go back to previous version (the steps are described in this thread), and after you’ve verified that everything works and is back to normal, redo the upgrade. AFTER checking to see if you have any apps or other stuff that might be an issue in Windows 10 (you can do this via the update icon).

    Reply
    • Mary

      08/10/2015 at 8:09 pm

      I would go back happily to Windows 7 but since I cant open any applications, settings, control panel, command prompt, or even Edge or Google Chrome I am a little stuck, And quite frankly saying that some people might have received a failed upgrade! I have been trawling the Internet for several hours and all I can say is that there sure are a lot of failed updates out there. Lots of angry upset people.

      Reply
    • Tony

      08/27/2015 at 6:00 pm

      Why do you have to be a hater!

      Reply
59. Yayo Zayez

    08/06/2015 at 4:13 pm

    I resolved the issue by opening the pc in safe mode (luckily the flashing wasn’t present there) and restoring the pc to windows 8.1. Once the restore was complete, I allowed the pc to update to windows 10 (the pc began the process without prompt). FINGERS CROSSED…it is working.

    Reply
    • Alex

      08/06/2015 at 4:24 pm

      There is no flashing just stays stuck on the sign screen

      Reply
60. Karen griffiths

    08/06/2015 at 4:26 pm

    I changed to Windows 10 via the free upgrade it all worked fine until virus software update (AVG) then when the laptop restarted I had nothing. A constant message saying put in reboot disc and press any key. I can’t even get on my laptop. Went to pc world and they said they can do a reinstall but I’ll lose all my files, all photos and documents. I was told that reinstalling Windows 7 will sort it out. Tried that and it still won’t work, Windows 7 won’t even reinstall and its a genuine disc.someone please help I don’t know what to do next

    Reply
61. ABunch

    08/06/2015 at 7:32 pm

    After I upgraded, I could no longer log into my e-mail, use simple functions like copy and paste and have what I’m typing remove letters. The arrow icon just flashes and it makes saving things a real pain…which is a big concern since it is now interfering with my work. Sure it’s a great opportunity to practice patience, but why didn’t Microsoft plan better?

    Reply
62. robbieobrn

    08/06/2015 at 9:00 pm

    I downloaded 10 on my LAPTOP and it works great. Then I got the download for my DESKTOP, and now it wont go to any start screen/turn on. It gives my the “HP” start screen then goes black. I’ve tried restarting it and turning off the power strip. I left it to download all night last night and while I was at work today (its been 24 hours?)

    Reply
    • Matthew Roscher

      08/08/2015 at 7:18 am

      Mine did the same thing when it went to configure about 2/3 though set up. Did you get any fix?

      Reply
      • robbieobrn

        08/08/2015 at 10:07 am

        nothing. after three days it still has not turned on.

        Reply
        • Dave

          08/08/2015 at 10:31 am

          No luck yet, checked drivers and device manager everything appears ok just no sound will let you know if I find a resolution.

          Reply
63. Bluet

    08/06/2015 at 9:23 pm

    I updated both my computers to Windows 10.
    The first 2 days I was happy as before I had Windows 7 starter and it honestly sucks ,XP Pro was so much stable and user friendly.
    But then out of the blue for some unknown reason my anti spyware started getting rid of things ,Windows 10 didn’t allow me to use a program I have to watch videos and instead made like “mandatory” to use Windows media player and the task bar was not working well so I try to reset it: didn’t fix the problem,tried to roll back to 7 :it doesn’t allow you, and now I don’t know how to fix this big mess.
    In my other computer is working fine but accesses to C and programs is not that easy. I am not THAT happy with 10

    Reply
64. rohan dhumal

    08/06/2015 at 9:33 pm

    i downloaded the windows-10 online, but while installing, it didn’t complete the said task and started with the win-8.1 which i already have…and above all IT STARTED TO DOWNLOAD WIN-10 ONCE AGAIN AUTOMATICALLY, though at the section of “RECENT UPDATES” in the control panel of the laptop; it shows the INSTALLATION of win-10………… so i downloaded the complete set-up once again YET the same problem, REPEATS.

    WHAT’S THE POSSIBLE SOLUTION? if someone can please mail me at —>[email protected]

    Reply
65. John Paul

    08/06/2015 at 9:40 pm

    hello there!i upgraded my HP touchsmart 610 pc from win7 to win 10,after upgrading,touchscreen never worked,i tried enabling it but i cant find the touchscreen properties already,pls help!!thanks!!godbless!

    Reply
66. Frank

    08/07/2015 at 1:03 am

    still got the flashing screen but I Pressed the www button on the key board and I got onto the net and no flashing screen. Had to go to bed it was after midnight fed up.

    Reply
67. arbind kumar prajapati

    08/07/2015 at 2:00 am

    after installation of win 10 my pc start menu is not working what i do ?

    Reply
68. Alex

    08/07/2015 at 5:52 am

    Hey I just got the new windows 10, and for some reason when I click a key on the keyboard I can’t move my mouse I searched on how to fix it, but all the tutorials are on Windows 7 and 8, so I would really like if you can tell me how to fix it, Thanks.

    Reply
69. George Garland

    08/07/2015 at 6:31 am

    Lesson learned. I got back by interrupting the download and used system restore to go back to 8.1, dodged a bullet I think. I think I will stay with my old OS, thanks very much. Should have known better than to trust anything free.

    Reply
70. Bob

    08/07/2015 at 7:37 am

    I was given the free offer. It looked like it was upgrading then suddenly got a message stating this is taking longer than usual do not turn off your PC. THen i had a blue flashing screen. I did manage to get windows 10 to come up but after poweringdown and start up I got the Blue flashing screen again. I am restoring Windows 7 . Hopefully the restore works.

    Reply
71. Shatanni

    08/07/2015 at 9:35 am

    Can anyone help me?!?

    Since I updated yesterday I have to keep restarting my laptop because the mouse isn’t working anymore! It keeps telling me updates are coming in on the home screen and even when nothing is happening, I try to use the mouse and the pointer won’t even appear, let alone move! I’m seriously frustrated.

    Reply
72. Kapil

    08/07/2015 at 11:08 am

    Window 10 reserved, got notification to download also and a new Window open with message on that “Windows 10 is downloading in the background ” but when i click on the button at the bottom message got “something went wrong try again later” and having the same issue after maby attempts…. please help or provide miscrosoft chat address.

    Kapil-India

    Reply
73. john

    08/07/2015 at 2:52 pm

    for some very strange reason since i have upgraded from windows 7 to 10 via automatic install im now having difficulty with deleting files it just wont
    any help please

    Reply
74. Veronica

    08/07/2015 at 5:37 pm

    Downloaded the Microsoft 10 now my curser dies not work

    Reply
75. W. Arnadalr

    08/07/2015 at 6:24 pm

    Is anybody having issues with the screen? It goes crazy: blinks, goes with horizontal lines, vertical lines and it’s getting annoying.

    Reply
76. Andy B

    08/07/2015 at 8:02 pm

    if you are on 8.1 then you should see a windows icon in the bottom left. when you open that you should see a button that said reserve your copy or something similar. click that and use the email that is registered on your device. then close it and reopen it about every five to ten minuets and wait for it so say something different in the bottom left button. if I am correct it should say something like check download progress or download now to something along those lines. I don’t recommend using an iso disk because it is not downloading the files correctly. use this method and it works perfectly every time.

    Reply
77. Berkley Aguilar

    08/07/2015 at 8:47 pm

    I just did a factory reset…thanks for nothing gates.

    Reply
78. BigEd

    08/07/2015 at 9:22 pm

    Did my desktop, laptop plus a few others without a problem. But Prior to starting I ran updates and also checked the Optional ones for any device drivers that may be there as they don’t auto install unless checked to do so. Also a few weeks ago Norton’s 360 flashed me a pop up that a new update was ready to load to prepare for win10. Even Norton Security had an update when I ran LiveUpdate. I normally wait a few months for the bugs to be cleared out before doing any updates like this but this time I wanted to see 8.1 gone. So far so good on my end.

    Reply
79. Dave

    08/07/2015 at 10:44 pm

    Upgraded my Toshiba L555 laptop to Windows 10, I use two monitors and they are slightly different in how they work as opposed to win7 nut what bothers me I get no sound at all since the upgrade yet I supposedly have the latest drivers?

    Reply
80. gary

    08/07/2015 at 11:05 pm

    I installed my FREE copy of Windows 10 and when it was finished the screen had some blank icons and then they would fill in while the entire screen blinked. I finally restarted the computer and forced it by pressing the ESC button and somehow got to a HP factory install screen for Windows 7, didn’t wanna lose all my date, pics, etc, but I had to reinstall Windows 7 to have a operating laptop. Of course you know how long it takes to re-download your antivirus, find all your passwords, etc. Microsoft owes us all. I’ll just stay with Windows 7 because I’ve already had a large loss of data not to mentioned about 5 hours of time to reinstall 7 and settings. My wife had to spray me down with a big can of red-ass spray before it was all over!

    Reply
81. Tiger

    08/08/2015 at 11:15 am

    I did the free update from 8.1 to 10. when I start the windows 10, it can’t find the internet connection. after many tries, I decided get back to windows 8.1 by using the recovery. I did the recovery, Now I get to nowhere, I lost both windows 10 and 8.1!

    Reply
82. Mark

    08/08/2015 at 11:30 am

    I want to thank Philip who posted the information on 8/3/15 at 2:12 pm on how to access safe mode and remove the Norton Antivirus software. Uninstalling Norton corrected the screen flashing and lack of access issues that were rendering my PC useless after the Windows 10 upgrade. The clear and concise posting of work instructions is something Microsoft sadly did not have readily available when searching in their knowledge base. Thanks again!!!

    Reply
    • Ørjan Langbakk

      08/08/2015 at 11:51 am

      Why the f*ck would MS have an article pertaining to the broken piece of trash that is Norton? I really, really have trouble with the IQ of a lot of people commenting here, blaming MS, saying they want compensation… seriously – if you’re all that incompetent, get someone to fix it for you – PAY someone to fix it for you. It’s what you do when you can’t change the oil-filter on your car.

      Reply
83. Kevin

    08/08/2015 at 2:04 pm

    I’m not sure why but I the Get Windows 10 app says I’m able to upgrade, I continue along with it and I get stuck on “working on it” with the loading icon, it wont move past this point. I’ve tried restarting my PC and closing out the program and trying again but I can’t move past this point at all.

    Reply
84. Jessica

    08/08/2015 at 7:55 pm

    Mouse pointer isn’t working..wth is going on?

    Reply
85. Jonathan Hallet

    08/08/2015 at 8:19 pm

    so I got windows 10 and now I have no sound on my laptop at all can you tell me why or how to fix it please ?

    Reply
86. Pat Hudson

    08/08/2015 at 11:37 pm

    Upgraded to 10 on my 4 month old PC – after using half of my internet allowance and approx. 6 hrs I could not login using my previous pass word. Contacted Microsoft eventually (95 mins) and after approx. 1hr with a poor English speaking technician I was informed that my computer files were corrupted and I would be contacted by a level 3 technician who should be able to fix the problem. I declined and insisted the computer be returned to 8.1. Apparently the system has a built in programme to do this, (says something about their confidence in the product). Eventually it all came together. Typical Microsoft rubbish – my next computer will be an Apple Mac!!

    Reply
87. Joy

    08/09/2015 at 12:05 am

    Here’s a stumper puzzle for all you techies… I installed Windows 10 and now my Intelinet wireless dongle (Cisco wireless USB mini adapter) no longer works. I use a cable router for ISP, but it’s not near my desktop, so use the dongle to grab it wirelessly. I reinstalled the driver from the disc, and tried to use the restore feature to before I installed 10, but no go. No restore points existed anymore. I cannot access the Internet from my desktop without it. Do I need to buy a new dongle? Will there be one that is compatible with 10 already? Am I screwed?

    Reply
    • Liam

      02/20/2016 at 2:50 am

      Try downloading and force installing drivers from the manufacturer of the device made for an earlier version of windows (I would windows 7 and the work my way up)

      Reply
88. Phil

    08/09/2015 at 7:52 am

    Just checked windows update, it has 32 failed attempts to update to windows 10. Free upgrade to windows 10!!??. Good joke Microsoft. Tried all the workarounds on the internet. Still no windows 10. This update is useless and a waste of time.

    Reply
    • Ørjan Langbakk

      08/09/2015 at 8:31 am

      So, you’re an idiot, and therefore the update to 10 is useless and a waste of time? Yup, that makes sense. To force it (I’m assuming you’re on Windows 7?) go to the manual download page, download the usb-tool, and chose “upgrade” instead of downloading the full version. The update will start just as it would if you did it via Windows update.

      Reply
      • Phil

        08/09/2015 at 9:20 am

        That’s very constructive advice you moron. Try reading. I said that I had tried all the workarounds and I still have no windows 10. I have better things to do with my time than waste it on failed Microsoft updates.

        Reply
        • Ørjan Langbakk

          08/09/2015 at 9:27 am

          I do this for a living. By now, I’ve probably updated a couple hundred machines to Windows 10 – have some of them had problems, either starting or finishing the upgrade? Definitely. Have some had problems starting up? A couple. Display/graphics card not working? You betcha. Have ALL OF THEM been possible to fix? Yup. Apart from a couple laptops where sound no longer works (this is a known problem), there’s been no problems getting them to run, after a bit of trial and error.

          Hence, I’m calling PEBKAC. You can’t get the update to run? If so, you’re doing something wrong, you have disk-space problems, or a defective drive. You have a bad internet connection, or you haven’t done everything you claim you have. Simple as that.

          Blaming your problems on Microsoft is not just stupid, it’s bordering on irrational.

          I’m no huge fan of Microsoft, but I do appreciate that they’re trying to fix and improve their vision of their software, and so far, Windows 10 is a good operating system. That there will be some problems with hundreds of thousands, if not millions different setups, is a given. However, most of the complaints here goes to show that people have no clue what they’re doing, and complains when something doesn’t go 100% smoothly, instead of just googling, trying, and fixing it. Sorry, no sympathy from me. If you can’t get it to work, hire someone like me to do it for you – but don’t bitch about it costing money, and claim that MS should pay since you don’t know how to use your hardware.

          Reply
          • Lynn

            08/12/2015 at 7:59 pm

            I’ve only just learned how to use a comp./laptop and I got it figured out I agree with O. Langbakk It tells you how much disk space you need to get it done. I don’t know a whole lot about this but I think Microsoft knows what they are doing and most of you don’t! I have a question for you Orjan “under settings then apps and features are a bunch of unavailable apps at end of listed ones, can I /should I uninstall these? Or leave them alone,Are they using MBs/KBs that I can Free up? I googled this and it sent me to this just about left when I saw that it looks like you could answer this question. THX if u can!
          • Frank Kawamoto

            08/17/2015 at 4:53 pm

            If you’re so smart tell me why my update just keeps saying “working on it” forever?
          • Will Lewis

            08/17/2015 at 5:44 pm

            This chaos should be all over the news by now to force Microsoft to take some kind of blame.
          • MeganLaw

            12/01/2015 at 11:03 am

            So..i installed windows 10 without a hitch, i love the layout and it seems to be working wonderfully with one exception.. by going from 7 to 10 i lost all of my photos, music, movies, and documents. No biggie, i can always sync them back up since i have them saved in my cloud right? wrong.. i synced them all back in and they stayed put perfectly, until, i shut off my laptop and went to bed. the next day i woke up and started it back up again and POOF all my pictures and everything were gone once again. Its like the computer is incapable of saving all of my things once i shut it off.. i dont get how to fix it and im soooo computer illiterate that i wouldnt even know how to begin making it work. Anyone have advice? Id love to hear it. for now i just went back to the 7 since i can count on it :)
89. Ian

    08/09/2015 at 8:06 am

    Updating from Windows 7 SP1 to Windows 10, it gets about 70% done (mostly throught hte drivers & features portion) tries to reboot, and I get a light blue screen with this message:

    “Inaccesable boot device”

    Then it reverts my OS back to Windows 7.

    Any idea how to fix this so the update can actually happen?

    Reply
90. Kathryn

    08/09/2015 at 9:50 am

    Updated to windows 10, now getting a critical process died. Can not do anything with this. Restarted the computer same error. Please advise, thank you.

    Reply
91. steve smnith

    08/09/2015 at 11:54 am

    received the free upgrade and pc ran ok.powered it off overnight and when i restarted i could not gain a wireles internet connection.my router is thirty feet away and i didnt fancy a cable hanging from my living room ceiling to connect to the virgin hub.rolled back to windows 7 and my wireless internet connection fired up straight away.i use a realtek usb adaptor and it now runs fine.i wont be uprading to win 10 again.

    Reply
92. Dave

    08/09/2015 at 1:57 pm

    The Get Win10 app says my CPU is not compatible.
    I have checked all the other minimum requirements and my sustem meets them or exceeds them. The issue is with my CPU which is an Intel Core 2 Duo 6700. I have checked to see if it meets the requirements of NX/XD, VT , EM64T,SSE2 ( PAE ) which it does, my bios indicates the the Execute Disable bit is enabled. Yet it still says CPU not compatible.

    Reply
93. Bill

    08/09/2015 at 2:44 pm

    I have windows 7 and upgraded to windows 10 but now my system is running windows 8.1 build 9600.What happened,how come I didn’t get windows 10 like I was supposed to ?

    Reply
94. Eric de Jesus

    08/09/2015 at 5:39 pm

    For the nth time my Win 8.1 upgrading gets the same results “Windows 10 couldn’t be installed. Failed 1 update. Code 800736B3”. I believe it never completed the ‘Downloading’ of all installer files. I have removed mg antivirus and I don’t know what else to do. Can anyone please help me? Thank you.

    Reply
95. hopper

    08/10/2015 at 4:41 am

    Ørjan Langbakk..m8.. u may have done hundreds of these upgrades.. but you havnt taken into account
    the simple fact that MS harrass until the inexperienced say ok… most believe that MS have done a few tests to see if security software is relevent… but most users just expect better guidance from MS.
    i read the page of instructions.. and believe me.. no win 10 for me..having used win 8.1 for a year.. to go from 7.. to 10 .. is like goin from my small car to a 474 jet.

    Reply
    • Ørjan Langbakk

      08/10/2015 at 4:59 am

      And this is why stuff like this is so relevant: https://coding2learn.org/blog/2013/07/29/kids-cant-use-computers/
      People can’t use computers. Some can, of course, but in general, everyone are idiots when it comes to tech. Maybe not using it on a daily basis, but fixing things that go wrong.
      I do understand that a message from MS saying “upgrade to Windows 10” might seem like a good idea to some, but why would you do it without doing any kind of research beforehand? That implies you click “ok” on anything – congratulations, you’re most likely infected or part of a bot-net. And, you can’t use a computer.
      Your screen doesn’t work, your mouse doesn’t work, something doesn’t work after the upgrade. Then you start searching for solutions to your problem. Remove the drivers currently installed for the devices, and install a generic MS-driver for said device – I’m betting that in 95% or more of the cases it will work. Not perfectly, but it’ll work. Then you go on to find a working driver for said device, that will allow you to play games and utilize the device properly. If you don’t know how to do any of this? You can’t use a computer.
      You can’t get the update to install? There might be a lot of reasons for that. Google, try the obvious solutions (delete the downloaded updates from the Windows-drive) and try forcing the update via the command line. Still not working? Download the USB-tool and chose “upgrade”. Still not working? Then you have a problem – maybe it’s a problem with the computer, but most likely it’s a problem with Windows. Go the hard way, download and reinstall clean.
      These are not rocket-science level hardships. They’re things one should know if one is using a computer. And as I’ve stated earlier, this is a little bit like knowing how to change tires on your car, how to change an oil-filter, spark plugs or just filling up anti-freeze. It’s something you just should know.

      Reply
96. Chad Gagnon

    08/10/2015 at 7:18 am

    All you have to do is let your comp boot to the black screen, once you see your icon (mouse pointer) then hit the CNTRL key once, even though you do not see it, the password box is now up and you type in your computer password and hit enter, immediately your icon will disappear. Give it about 3-5 minutes and your comp ill come up. Here’s the issue, the alienware x51 and other models believe that there are more then one display attached to your comp and unfortunately it is defaulting a phantom monitor as your main screen, reason you see black is because you are stuck on the “login” screen but just cant see it. Once you do this you are in! Here’s the thing, once you are in you have to change your display settings in control panel in order to shut off multiple monitors and default your monitor as primary or you wont be able to see anything when you open it as it will be on the “phantom screen”. You can do this very easily by opening control panel and hovering over the icon for it on your bottom task bar, then right click and click “move” then move the screen from left to right, it sounds hinky but it works! Once you get the control panel screen in front of you now you can change your display and all will be perfect! This takes a total of 5 minutes and will work! DO NOT REFORMAT YOUR COMP AS YOU WILL LOSE EVERYTHING…. Chances are everyone who gets the black screen simply has a “password” protection on their comp and needs to be entered without being able to see it and the WINDOW 10 is there and working perfect but they just cant see it….

    Reply
    • nema

      10/08/2015 at 7:08 am

      “the alienware x51 and other models believe that there are more then one display attached to your comp” – that’s the very essential truth.
      Read the above quotation again.

      Now, what you call a “phantom monitor” is in fact what Windows detects as a secondary screen in Extended view mode.
      Ever used more than one screen on a Windows-based PC? Everyone who does, uses them in Extended view mode, unless he/she has to use Clone mode for some screen colour calibrating and stuff. If you unplug your primary screen in that configuration (= that’s the only screen that shows you video up to the login screen, and the only one that shows you the taskbar and the start menu after you’ve logged in), a working graphics adapter will detect that and will change the video distribution among your remaining screens, so that one of those will become your new primary screen.
      With this problematic Windows 10 update, it does the very opposite. It keeps detecting (and of course sending video to it) a primary screen, that you do not have physically attached :-O And on your current monitor it displays what it should on a secondary screen (which is – before you succeed to log in – nothing but a mouse cursor at best).

      So with all this in mind, the easiest fix that many users have already mentioned here is to simply connect yet another monitor – if you have one.
      But even if you don’t, you can still cut down on the proposed 5 minutes fix by simply omitting the blind mortal combat keyboard mouse training, and instead using the maaaaaagical keyboard shortcut Win+P when your PC boots up into that black screen.
      Be patient and give it a few (tens of) seconds afterwards. If still no change, try to hit P more than once, while you’re holding down the Win key.
      You should end up in your primary screen being displayed on your physically attached monitor. Adjusting the rest via Windows control panel /graphics properties will be fairly easy then.

      Reply
97. Nancy

    08/10/2015 at 10:24 am

    Upgraded to window 10, screen flickers, my problem is that rebooting, F8, left key on the mouse, safe mode restarting is not working,
    I have Toshiba satellite, Intel core i7, was window 8 (if I still remember). Norton was built in, I just bought this laptop and started using it, now I have a deadline and I want to cry…. Any help is highly apretiated…

    Reply
98. Ali Hameed

    08/10/2015 at 10:36 am

    My PC can’t upgrade to Windows 10 because it doesn’t meet system requirement. MS said my PC’s BIOS isn’t supported. Please anyone can give me a solution for this issue.

    Reply
99. shawn rollo

    08/10/2015 at 5:35 pm

    After upgrading to windows 10 from windows 7, my HP laptop does not detect my external monitor/TV anymore via HDMI. It worked fine for windows 7 but not anymore since the upgrade. All my drivers are up to date and have done many hours of searching for a solution, but nothing. Please help!

    Reply
100. Matheka Tende

     08/11/2015 at 1:07 am

     I started to download Win10 from 30th July up until 4th August is when I successfully downloaded it. Ready to upgrade, until today, it still saying ready to upgrade but…..Nothing!
     Am starting to give up on MS, especially now after reading the above comments. Mr. Gates and his team need to come out and address this matter lest the looses users to Apple Mac.

     Reply
101. Leo T

     08/11/2015 at 2:45 am

     Upgraded a Del Inspiron laptop N5030 after the install the onlt display i got was the windows logo and the rotating lights below it after that a blank screen. after some recearch I pluged in a monitor and windows 10 is there . so i went to the DELL web sight to see if there was a display driver upgrade only to find that (all though MS said that the laptop was right to upgrade) del states the the MS10 OS is not supported on my model.. When is MS going to be held liable and responsible for the SHIT they release

     Reply
     • Ørjan Langbakk

       08/11/2015 at 3:34 am

       There’s already been descriptions on how to fix this problem – it’s that Win 10 discovers a secondary monitor (a ghost-monitor) which is set as the default one. Just go into the display driver and select the laptop-screen as default monitor, and you’ll be good to go. And again, get off your high horse – this is NOT something MS is liable for – where in the world did humanity get so damn entitled? I’m guessing you have a home-license, maybe a pro-license at best. Where in the world does it say ANYTHING about MS being liable if something doesn’t work 100% with your hardware?

       Reply
       • Jason

         08/14/2015 at 12:12 am

         I also think that people might just need to be a little more patient. Mine went to a black screen after rebooting. I could hear the hard drive occasionally running so I just waited. It rebooted itself a couple more times (the screen blank the whole time). After a couple reboots (maybe 25 minutes), a screen saying “Updating Windows” came up. It also said, “Your PC will restart several times. Sit back and relax.” It also said that it was at 28%. I figured it had been doing it the whole time, I just couldn’t see it. It is now at 81%.

         Reply
102. MackANoise

     08/11/2015 at 4:43 am

     Upgraded to windows 10 from Win7 and after two days my computer will not boot up! Taken out the HD and still works okay on another PC. Switch computer and get the Processor, memory check, storage check, mouse and keyboard check and then thats it!! Its stays on that screen with this information and goes no further. Can reboot using Ctl Alt Del but simply returns to the same screen !?!?!
     Can’t even get into the Bios chip settings? Any Ideas?

     Reply
103. sarah

     08/12/2015 at 6:31 pm

     can anyone help me? i have a nextbook and when i installed win10 my screen no longer rotates when i want to use it in portrait mode!! it isnt even a option in the display area no option for auto rotate is it a driver? help me!!!

     Reply
104. Bill Wales

     08/12/2015 at 7:23 pm

     I installed W10 on wife’s older W7 computer and it works fine, but have a priest who did his own with out telling me he was going to do it and he can not get Coretata, edge, search, or start to work not sure what he did wrong at this point. can get Google chrome to get on intranet but have not found any solutions.

     Reply
105. Jacques

     08/13/2015 at 12:31 am

     Installed W10 on a 8.1 and a 7pro computer. Everything works fine. Migration without problems. Now a few minor problems with program and driver comptability, no big deal. I’am sure that will be oke within a few months

     Reply
106. Kermit Prather

     08/13/2015 at 4:27 pm

     I am trying to install windows 10. First I did a full backup of windows 7. I started the win 10 install but it has been in the same state of over 8 hours. That is has the blue window with spinning balls and Working on it. But nothing is happening.
     Anyone have a suggestion as to what is wrong?

     Reply
107. Melissa

     08/13/2015 at 5:15 pm

     I just done the upgrade to 10 today and now my laptop mouse won’t work. How do i fix this? Someone please help.

     Reply
108. Melissa

     08/13/2015 at 6:03 pm

     I hit the windows button on my keyboard and typed in windows seen win 8 tabbed to it and pushed enter reverting back to windows 8 now as 10 isn’t working for me I can’t use the mouse or anything else

     Reply
109. Brandon Kostka

     08/13/2015 at 7:00 pm

     I installed Windows 10 on an 8.1 based system. When I had Windows 8.1, everything worked great. Videos were fast, gaming was fast, everything was fast. Now, though, whenever I play a video, no matter what app or web site it’s on, it will most always have a delay. For example, the picture will freeze, but the sound will keep going. I have to replay a few seconds of the video in order to correct the problem. It does the same thing with games as well. It will either freeze or it will blink out all together and go to the home screen. The bottom line is this: ever since I upgraded, my computer’s performance has been lagging considerably. Microsoft! Why did you fix a unbroken operating system??!! I’m seriously considering going back to windows 8.1. If anyone in the community has a suggestion as to what I could do to fix this, please, tell me!

     Reply
110. Kermit

     08/14/2015 at 7:15 am

     I should have known better than to trust the Mircosoft would have it right out of the box. After having problem with Vista 64 bit, win 7 it was dumb to expect win 10 to actually work. I have decided to wait for several months before installing win 10 on my 5 machines.

     Reply
111. Gordon

     08/14/2015 at 10:29 am

     since the upgrade if I run my laptop on battery when I PLUG IN the power cable the screen goes black and it eventually shuts down which is bizarre to say the least

     Reply
112. Sakhile

     08/14/2015 at 11:26 am

     my screen brightness doesn’t want to adjust although i keep moving the brightness bar my screen remains full on BRIGHT!!
     please help!

     Reply
113. Dawn

     08/14/2015 at 2:28 pm

     Im so glad I checked out these comments I too had a black screen ,did what some said worked for them, left on took out battery and back in and it finished update and good so far. Thank you ! So saved me money in repairs !

     Reply
114. Robert M. Brunelle

     08/15/2015 at 2:04 am

     Another possible solution for fix windows 10 upgrade problem could be: https://www.troublefixers.org/windows/fix-cannot-download-windows-updates-in-windows-10-and-8-when-behind-a-proxy-or-firewall/292/

     Reply
115. aka

     08/15/2015 at 4:07 am

     please any 1 can tell me how can i go back to windows 7…. my vaio was updated and now on windows 10 i am not able to do anything not even clicking start button is working.. please , any help would be appreciated
     thanks

     Reply
116. Jo

     08/15/2015 at 4:29 am

     I updated to windows 10 two days ago and everything went pretty smoothly. However when I came back to my laptop the next day I couldn’t log in. I kept putting in my password but a notification kept coming up saying my password was incorrect. I changed my password 3 times and the same notification is coming up! I can log into my windows account on other devices but since getting windows 10 I can’t access my laptop at all!! Anyone had this issue who can help? I have searched for a solution and loads of people seem to be having the same issue with no results…

     Reply
117. Cedric Preston

     08/15/2015 at 9:40 am

     For the black screen try going into safe mode, then run MalwareBytes – it’s an anti – malware program. Use the program to delete any malware that it finds on your system ; then reboot. You can get the free version from : download.com I can’t guarantee this – but it may be your fix. Good luck.

     Reply
118. Nigel

     08/16/2015 at 3:53 am

     Please can someone or everyone give me an honest answer. I am still waiting to get the notification that my upgrade is ready… check the Windows 10 icon every day so I’m being patient and waiting. Have you all had the ok from MS to upgrade or have you just upgraded independently. Just trying to get my head round all the problems and look at all the fixes/advice prior to my upgrade being ready to do.

     Reply
119. Glenda

     08/16/2015 at 8:02 am

     Same thing with mine, blank screen.. I have ordered a media disk from Dell to reinstall Windows 7… I will not try to install Windows 10 again!!!!!!

     Reply
120. hank

     08/16/2015 at 8:34 am

     laptop mouse stopped working after Windows X download. any suggestions. I was running 8.1 before X.

     Reply
121. Renata Williams

     08/16/2015 at 12:02 pm

     Can someone help me?? I have an HP. Downloaded Win 10 last night and tried to get on my laptop today but my screen is blinking. I can’t click on anything

     Reply
122. David

     08/16/2015 at 6:04 pm

     I keep receiving the “Windows needs more space” message, at which point it lets me select another drive to use (a micro SD card, 16GB) and it will complete the download and begin the install, and upon the restart I get an error message “please insert the external memory device” or something like that. The microSD card is in the slot and I’ve tried taking it out and putting it back in but nothing seems to help. I’ve tried the install 6 or 7 times now and have gotten nowhere. Does anyone have any ideas why this is happening?

     Reply
123. Cheraldin Celis

     08/16/2015 at 6:26 pm

     I TRIED TO INSTALL THE UPDATE AND THE MESSAGE WORKING ON IT IS BEING THERE FOREVER? WHAT SHOULD I DO? DOES ANYONE HAD THE SAME ISSUE?

     Reply
124. Will Lewis

     08/16/2015 at 6:56 pm

     My Lenovo laptop kept telling me to reserve my windows10 upgrade. Well, I did just that, and when it was available, I tried installing it, it was a nightmare. After installing it, it was flashing with no message. I decided to just shut it off. I went back to restart it tonight, my password would not work. The funny thing is, it is telling me the hint. So, I am thinking to myself, this thing is demanted.
     I am just going to call Lenovo first thing this Monday. Lenovo is an awesome company, their people will get to the bottom of this.

     Reply
125. ajft

     08/16/2015 at 8:50 pm

     MSI i5 laptop upgraded from Win7 to Win10, the upgrade took 12 hours or more and after it finished all I get is a Windows 10 logo on boot then a black screen. Now what Microsoft?

     Reply
126. Al K

     08/16/2015 at 8:56 pm

     My 2 year old HP seemed to update to WIN10 just fine. Then the curser started blinking constantly. I can’t open a pull down menu. You click, it opens, then shuts before anything can be done. I’ve restarted, checked troubleshooting, etc. Any ideas??

     Reply
127. alvin

     08/17/2015 at 2:33 am

     I am running windows 10 pc. i accidentaly shut down my pc and when i open it again it says CRITICAL_PROCESS_DIED. how to fix it.??

     Reply
128. HEC

     08/17/2015 at 8:15 am

     My Windows 7 Pro installation was done sometime ago by using a Windows Home version Upgrade from XP. (i.e. had XP installed and then applied Windows Home Upgrade), After that I upgraded to Pro by paying for a Pro key from the Microsoft Store. So, the Windows 7 Pro installation that I’m starting with is really a derivative of two prior upgrades (XP to Home to Pro) each with it’s own product key. From reading info about the installation tool, I’m thinking that this is going to be problematic if I try to upgrade. Likewise if I try to do a clean install, I’m thinking that using the Pro (or Home) upgrade key will also be problematic. I don’t want to start the Upgrade or the Fresh install process only to find that once I’m into it, I get a failure because of product key and am left with a non working computer or worse. How would you recommend that I proceed? Which product key should I use if I were to do clean install? (the original Home (Upgrade) or the purchased Pro (Upgrade) or ? Thanks in advance

     Reply
129. Tricia

     08/17/2015 at 9:58 am

     I’m having other issues with Windows 10. For some reason the cursor seems to jump to previous paragraphs and begins typing the rest of my sentences. Or it highlights and deletes my work . Its making me crazy I’ve only experienced this since the upgrade. HELP!!

     Reply
130. Tim

     08/17/2015 at 2:43 pm

     i have dealt with the black screen twice in the past week, once on a laptop and once on a desktop. no real ‘fix’ was achieved but i worked around the issue on both.

     DESKTOP (with Nvidia graphics card installed)
     on this system the manufacturer splash screen would show fine but as soon as Windows began to load the screen went black. I entered the BIOS on the next boot and enabled Legacy Support, after this the video worked fine.

     Laptop
     same symptoms as the desktop but I noticed on my way out of the office with the lights out that I could just barely see the desktop. I connected an external monitor and checked the power settings. The slide bar for brightness was set to 100%. When i slid the bar to 0% which should be a dark screen the laptops’ LCD went to full brightness. Somehow during the upgrade some things went backwards.

     i hope this helps some of you that are experiencing this issue. I know they are not a fix just a band aid but hopefully an update or patch will come out soon to truly repair the problem

     Reply
131. Fred

     08/17/2015 at 2:44 pm

     I had bought a used computer with Windows 7 pro and the upgrade to Windows 10 was perfect. I have a Samsung laptop that came with Windows 7 then upgraded to Windows 8 and everything was fine. Now I trying to upgrade to Windows 10. It will download to 72% and then stops. I then have to do a forced shut down because the computer is frozen. When I restart Windows 8 is still working fine but when I click the update Icon it starts the download all over again. I’ve been trying to do the upgrade now for 3 days and haven’t made any progress. Any solutions??

     Reply
132. marchikus7

     08/17/2015 at 10:01 pm

     Here is a link on a video “How to upgrade Windows 7 and Windows 8.1 to Windows 10 \ For free NOW” with step by step instructions about this:

     https://www.youtube.com/watch?v=1bMxL95IPgw

     Reply
133. solveappissues

     08/18/2015 at 3:58 am

     How to install Windows 10 the easy way:
     https://youtu.be/vaQ45jfEzNY

     Reply
134. Alex

     08/18/2015 at 10:42 am

     OK this is for the people with the screen that goes black when plugged in. For me anyway, the update switched the meaning of full and no brightness. so at a 100% brightness its at its lowest or even blank when plugged in. The fix for me was to turn the brightness off or lower it until the screen was visible.

     Reply
135. Wendy

     08/18/2015 at 11:28 am

     I installed the free windows upgrade on my desk top that had Windows 8 from Best Buy. Made a request, got the icon that my Windows 10 was ready to install. Installed and it took a long time.
     Problem I am having after the upgrade: I can log on, then when my home page comes up with icons it keeps flicking and I can not select an icon. Unable to do anything. suggestions please, anyone.

     Reply
136. Julia Brown

     08/18/2015 at 2:20 pm

     I can’t delete my pictures from Pictures. It says Invalid MS-DOS Function. Does anyone know how to fix this?

     Reply
137. darry

     08/18/2015 at 9:57 pm

     Installed window 10 and now I’m unable to access my “My Document” folder. How can I retrieve all of my files

     Reply
138. Chris

     08/18/2015 at 10:59 pm

     Installed 10 and it has removed my microsoft office suite completely -how do I get it back?

     Reply
139. Gabi

     08/19/2015 at 4:07 am

     Less than 2 hours after seemingly updating to windows 10, The wheels started falling off. I called my security company, Avast (Windows recommended them) to see if they could find the problem. They counted 350-some Trojans in the works. It seems they got in after the Windows 7 was removed and in the 10 minutes (Yes, 10 Minutes, they showed me on line) before the Windows 10 was downloaded. Where I live must be cursed! This is the 2nd time I’ve nearly been wiped out. The first time I was! I had to pay $300 to Avast , to have the Trojans removed! Damned if I can see why its on my head, The money was earmarked for some bills, now we’re wrecked again!

     Reply
140. bdmbburrier

     08/19/2015 at 6:23 am

     Trying to upgrade my moms laptop from windows 7 to 10 and it just keeps showing the screen that says “working on it.” Any thoughts or help would be greatly appreciated. Thanks! P.S. This is the third upgrade that I am doing and the first two went smooth.

     Reply
     • Terri Wachs Neighbors

       08/19/2015 at 3:06 pm

       This is the same problem that I am having. Did you get an answer? My laptop is a Toshiba Satellite C655 and it came with Windows 7 Home Edition on it.

       Reply
     • Pkb

       08/21/2015 at 5:52 am

       I had the same problem changing my mom’s from 7. Here is what I did.

       Rebooted and went to Windows Update in the control panel, started the upgrade from there, works fine.

       Reply
       • cRAD

         08/30/2015 at 5:54 am

         PKb, I think my client is having the same issue. his computer has the following messages repeating. It’s been way over 24 hours since he started the process. Do you think he can reboot at this point like you did?

         This wont take too long
         taking car of a few things
         just few more tweaks
         It’s taking a bit longer than usual, but it should be ready soon.

         Reply
141. Jan Johansson

     08/19/2015 at 10:43 am

     A few good advices before upgrading: Uninstall your current antivirus, as it can cause you to start with black screen just after you have upgraded. Uninstall all programs you don’t need, and If your on a Thinkpad then uninstall all Lenovo software but make a list of it first and then download newest version.

     If you are using a thinkpad and already upgraded and have constant HDD activity then I suggest to uninstall the following: SystemInterfaceFoundation.exe, systemupdate507-2015-07-01.exe, ThinkSettingsDependency.exe – then re-installing them 1 by 1 untill you find which one is causing it, for me it were the SystemInterfaceFoundation.exe which is required by Lenovo Companion(Forced upon my system without consent). I’m done installing any of Lenovo’s shit programs.

     Reply
142. Jan Johansson

     08/19/2015 at 10:51 am

     Do not use System restore until you have copied your files to a usb drive or dvd, it deleted my files from the download folder – major BUG – as its suppose to keep your files and restore your system to a working condition. Not delete your files! MS programmers strike again

     Reply
143. Ryan Ross

     08/19/2015 at 2:38 pm

     So my windows 7 pc showed me the upgrade and I downloaded it, now it goes to the welcome screen and then I click “next” and it freezes and then crashes if I were to click anything else. Halp pls

     Reply
144. Julie

     08/19/2015 at 11:33 pm

     Mine has been on a black screen for 2 days with the spinning g wheel and says restoring previous version of windows. I have no idea Wtf is going on. I wish I wouldn’t have even update. I can do absolutely nothing!!! Pissed off.

     Reply
145. Sue

     08/20/2015 at 12:24 pm

     I upgraded from windows 7 to windows 10 and now my keyboard won’t work?? How do I fix this? [email protected]

     Reply
146. BOBBY KEYS

     08/21/2015 at 9:51 am

     I UP GRADED FROM 7 TO 10 AND ITS GETS ME TO PUTTING MY PASSWORD IN WINDOW I ENTER THE PASSWORD HIT NEXT AND ALL IT DOES IS KEEP REBOOTING

     Reply
147. John

     08/21/2015 at 2:21 pm

     SPENT LITERALLY ALL DAY INSTALLING VARIOUS PARTS OF WINDOWS 10 AND AFTER 11 HOURS OF TRYING IT DIDN’T CHANGE ANYTHING! AFTER THE LAST STAGE WHEN IT WAS RESTARTING MY LAPTOP IT SAID “RESTORING BACK TO PREVIOUS WINDOWS” AND WENT BACK TO WINDOWS 8.1. WASTE OF TIME! NOT HAPPY

     Reply
148. Englebert Humperdink (@TheCurmudgeoner)

     08/22/2015 at 5:38 am

     I upgraded from a non geniune copy of Windows 7 and Windows 10 wouldn’t activate. After a week it activated on it’s own and gave me a legit product key. Just fyi.

     Reply
149. Russ Sharp

     08/22/2015 at 12:58 pm

     I’m upgrading from a PC that was originally Wndows 8, then upgraded to Windows 8.1.
     I can’t indefinitely turn off the “sleep” feature that would keep the screen from going black(inactive) after a period of inactivity. When I restart the load, does that start from the beginning? or is it partially installed and just need to complete? Also, does the interruption corrupt the install?

     Reply
150. Anthony Dornfeld

     08/24/2015 at 9:38 am

     I just updated my laptop from Windows 7 to Windows 10. Install took longer then normal, per message on screen. Once everything is installed home screen to login is fine. But once I log into my user account the screen constantly flashes. No icons show up. Try to press windows key and nothing. I can move mouse around and only thing I can do is CTRL+ALT+DEL then go into task manager. But it is still flashing no matter what. All the processes it shows keeps fluctuating. Please help.

     Reply
151. eric dancer

     08/24/2015 at 12:31 pm

     Dont go to microsoft. They spend 3 days working on it. I now have windows 10 but all my personal files have been lost after being told they would be safe. Every thing has been deleted. They admit this should not have happened and offered me 150 dollars. Laughable now taking it further.

     Reply
     • Catfish

       08/26/2015 at 12:56 pm

       Damn. Sorry to hear Eric, I did purchase a backup drive BEFORE I attempted to call Microsoft and backed up all my files, just passing this along, as I DID NOT backup prior to upgrade…Rookie mistake on my part. They wanted to charge me $150 to remove my viruses after they uninstalled my ANTI-VIRUS and got her working again…Uh no, but thanks, I hope your issue is resolved… (

       Reply
152. Allan

     08/25/2015 at 7:30 am

     Have upgraded 5 desktop PCs – one Lenovo all in one and four Asus , no problems and all working smoothly.
     Last in line was my Laptop DELL Intel I3.. working well since 2012 on Windows7. Update to Win10… now laptop screen is blank.. currently connected to second screen via VGA socket to complete the upgrade process. Cannot get W10 to see laptop display. Good manners is stopping me using the language I feel like using…… am now looking to see if I can revert back to win7

     Reply
153. Allan

     08/25/2015 at 7:58 am

     I think I may have fixed it —- Win10 must have felt threatened by the decision to revert to Win7…..
     Powered of PC, disconnected second screen… waited until hard disk activity light had stopped flickering. then switched back on. Laptop screen came back to life again.. now have the two displays working normally. So Win10 lives to fight another day!

     Reply
154. Raju MSN

     08/25/2015 at 2:31 pm

     while upgrading from windows 7 to 10 my laptop i am getting ‘working on it..’ and almost 4 hrs it is going on reading. Any update whether it is upgrading?

     Reply
     • cRAD

       08/30/2015 at 5:45 am

       did your ever complete? I have a client who is still at the message and it’s been over 24 hours now. can’t tell if there’s any activity because he has a SURFACE device. sigh

       Reply
155. David M.

     08/25/2015 at 3:37 pm

     Regarding the flashing screen problem, I spent a few hours and did a lot of swearing trying to fix that, but here is the solution that worked for me. Instantly fixed. https://www.pcadvisor.co.uk/how-to/windows/how-install-windows-10-now-upgrade-gwx-flashing-update-3575135/ Scroll down to How to fix flashing screen after Windows 10 installation.

     Reply
156. Catfish

     08/26/2015 at 12:49 pm

     Flashing screen after upgrade on Dell Inspiron from WIN 8.1.I FINALLY had luck! I called Microsoft and was on hold for 30 minutes, got a tech. Uninstalled Norton/Constant guard. BAM! WINDOWS 10 works. Not sure if all my Office Products work yet, will tackle at a later date. Internet and such is rockin! Happy with the FREE service I received, till they tried to tell me I had 6 viruses on my machine and for $150 they could remove ’em. I was polite and then called Comcast Constant Guard Support in India and they helped me reinstall the anti-virus. I hope this helps some of you, frustrating, but fixed. Microsoft number I called was: 1-800-642-7676. Thanks again for sharing your issues and PLEASE post your solutions. TOO many forums like this and we never find out the end result when one is found….! 1-800-642-7676 – Microsoft.

     Reply
157. Terri Wachs Neighbors

     08/27/2015 at 9:02 pm

     The upgrade finally loaded and I am now on Windows 10. If my programs didn’t crash every 2 or 3 minutes I would be very happy, unfortunately I’m not. I’ve been reading about the problems that people are having going back to their original Windows and I’m not excited about trying to go back. Any ideas on what I can do to stop the crashing. Windows 10 isn’t all that bad its just everything is so slow.

     Reply
158. DavidTRobison

     08/29/2015 at 12:43 am

     // Hey Friends,,,,!my classmate’s step-aunt makes $79 /hr on the laptop .!!She has been fired for 5 months but last month her income was $19889 just working on the laptop for a few hours.
     Visit This Link>>>> Click Here To Read More

     Reply
159. Bee

     08/30/2015 at 5:54 am

     i have a problem about windows update on windows 10, after I finished update 30 Aug 2015 and windows need to restart so I let it doing but the problem is it cannot go through the windows and there got a blue screen about have some problems issues and need to repair but It cannot repair too. so the last idea is reset windows. but I want to know more about this so I update again one more and I got the same result. So how can I do because windows 10 is automatic update by themselves and I cannot change setting. it’s mean I cannot use my computer when access to the internet. Pls help me on this issue. thanks you

     Reply
160. Taylor Cumerbatch

     08/30/2015 at 6:23 pm

     Why cant I watch videos, the sound is clear, the picture is clear, but apps that play videos like Netflix don’t work since I updated to windows 10. what happened.

     Reply
161. SHV

     09/02/2015 at 7:49 am

     I had updated my win 7 laptop to win 10 a week back and wanted to get rid of windows 10. After clicking the Go back to win 7 option, the system restarted and has been showing a blank screen (the one when your laptop is turned off) ever since, but the system power lights are on and nothing shows. I don’t know if the downgrade is complete or if I restart the laptop will it take me back to win 10 at the very least…..STUCK!!

     Reply
162. seble

     09/03/2015 at 2:07 am

     while updating my windows 7 Acer computer, my computer screen went on Black Screen , now what do I do, I live in Ethiopia. I need advise please, I am stuck. When I started updating, I had the confirmation that my computer was good to go for windows 10.

     Reply
163. joseph

     09/04/2015 at 8:31 am

     my upgrade keeps failing at the very end of the second boot with something to do with MIGRATE DATA. it is very frustrating.

     Reply
164. Corey

     09/06/2015 at 1:41 pm

     I am having the same issue you are i just downloaded mine the other day and i see your post is from last month. What did you end up doing to get it back? Thanks

     Reply
165. Person

     09/06/2015 at 4:05 pm

     I found a simple solution to the black screen problem. Windows 10 has a new brightness setting that disables the backlight of your computer. To fix this, try using the brightness adjust buttons or if you have a laptop, unplug your power cord. If this fails, try connecting your computer to another monitor.

     Reply
166. Frank Murphy

     09/10/2015 at 7:34 am

     Win 10 upgrade installed. Everything working except..The most IMPORTANT…. NO INTERNET ACCESS. I have re-installed five times now. Tried all the fixes. There is nothing wrong with my router. All my other computers, including two laptops, one has Win 10 on it, working perfectly. On my main computer(three months old) Win 10 will not work with Ethernet/wifi onboard or with external Belkin/Netgear dongles. The external are brand new, so I have all the driver discs.
     Microsoft should issue a fix. I am not the only one with this problem, google it and see.

     Reply
167. Casper's Discussion

     09/10/2015 at 9:03 am

     I was upgrading to windows 10 from windows 8.1, then power went out and system went off, now the system cant load windows 8.1 or windows 10, it’s also not doing rollback or system repair. Please what do I do.

     Thank you

     Reply
168. Praveen suthar

     09/12/2015 at 11:56 am

     After upgrading to win 10 home.
     During startup my screen is flickering on and off.
     Face recognition is also coming with that, & I am unable to do anything with that.
     Plz help me what to do
     I am using dell XPS L502X
     PLZ
     PLZ

     Reply
     • Charmaine

       09/20/2015 at 5:51 pm

       Really? I have an Dell XPS L502X and it died1 It will not turn back on since last Sunday! I should had back up my files to an CD. I have read that certain Norton anti virus software are not compatible to Windows 10! I have Norton 360 in which out of no where it upgraded to Norton Premier Edition version 22.5.2.15.I think Norton is responsible of my computer not being able to power on and to boot to windows! I did get the invitation to get windows 10 when I am currently running Windows 7 Professional. I hope it was really ” Genuine Windows with the product key. I am so upset when I upgraded my Dell XPS L502X back in 2013 with a new mother board, hard drive right click touch pad and power button. I contact Norton headquarters and waiting to see what they are going to do about my problem.

       Reply
169. Mike

     09/16/2015 at 3:23 pm

     Upgrade today. Was working fine. A program locked up. Reset pc with power button hold down. 10 will not start. So many different errors. Pc will not fix itself. Help please

     Reply
170. Hugh Jennings

     09/17/2015 at 4:05 pm

     All images on my screen appear to be elongated vertically no matter what I am working on. This includes all the shorcut icons on the display screen and the desktop background screen. This includes some penguins that are elongated vertically. Microsoft Word and Excell pages are elongated vertically also . I have searched all over for a solution without success.

     Reply
171. Mona

     09/22/2015 at 4:36 am

     I’m so upset I update my computer screen for windows 10,now my screen is black.I need my computer for work and my son uses it to study for college. Please someone tell me this can be fix ASAP.

     Reply
172. Dobre

     10/12/2015 at 10:23 pm

     It says I downloaded an app but when I click to use it, it doesn’t go on and when I check to the app it says I installed it but I cant find where or why it isn’t working after clicking on it.

     Reply
173. hari

     10/18/2015 at 7:02 am

     can this upgrade to windows10 affect the net drivers installed in the system of windows 7 plss tell i got the upgrade option now

     Reply
174. Jana Brinton

     10/19/2015 at 8:43 am

     I up graded and got all my information but my husbands stuff is no where to be found. How can I get him back?

     Reply
175. kathy grieve

     10/19/2015 at 6:59 pm

     ok, mine just says restarting. nothing else. can’t do anything else, just installed windows ten, worked for a bit, audio had probs, but now stuck in a blue screen with dots moving in a circle, and restarting showing. what to do??? thx
     +

     Reply
176. osamaamjad

     11/01/2015 at 11:33 am

     guys my laptop got the mail that my update will come soon but its like 1-2 months but i didnt got the update mail again it just says update arriving soon please help

     Reply
177. kevin gidney

     11/10/2015 at 12:43 am

     So when you have 2 disks within a system, common config for a Dell system, and disk 0 is not the system or boot disk, drive 1 is, then windows 10 will fail to upgrade.
     the simple work around for this, go into disk manager, and deactivate disk 0 (normally just a data drive) and run the upgrade. then once completed, enable it again.
     the reason for this is that old DOS always used to look for disk 0 as the first item to boot from and use and for some reason windows 10 seems to look at this drive, disk 0, when rebooting for the first time. it then cannot find the install data and it then roles back.

     this has taken me a few weeks to work out, but now windows 10 is all installed. the error reported is the generic error about file missing.

     MS states that you should stop the update service and remove the windows update databases etc and try again. however it will always fail, as i found out.
     just make sure that the disk 0 is not the system, active or boot partition before deactivating it

     Reply
178. Jatch

     11/22/2015 at 3:02 am

     after upgrading from win.7 to win.10 the icons on my desktop and taskbar keep on blinking, what does it mean? and how to fix it?

     Reply
179. Savio

     11/27/2015 at 8:29 am

     I got black startup screen with Windows 8.1, if I update to Windows 10 will it give back the desktop screen

     Reply
180. Mike

     11/30/2015 at 3:37 pm

     Just done the upgrade and got the black screen, been like that for 4 hours and no change. Used cntrl alt del and I logged out then logged back in and all working OK so far

     Reply
181. Tim

     12/03/2015 at 5:29 pm

     Does anyone know how to get my HDMI and USB ports working again after installing Windows 10 on my Dell Laptop?

     Reply
182. Scott

     12/04/2015 at 3:30 am

     What the hell is Microsoft playing at, I’ve been pestered to upgrade to Windows 10 from Windows 7 on my Toshiba, so when I finally gave in and pressed “upgrade” it went through a process that froze the damn machine for 6 hours without any instruction as to whats happening and now it’s trying to restore my previous version which again is taking forever.
     My advice is don’t do it, delete anything to do with it!!
     Those bleedin nerds have f…kd. me up!!

     Reply
183. Brad

     12/05/2015 at 1:58 pm

     Windows 10 upgrade completely froze my Dell…. I went through the whole restore windows 7 and now my computer is bricked. When you turn it on my screen says no operating system found. I’m downloading 10 from MS to try a clean install. I don’t have the box my computer came in anymore so I don’t have my windows 7 key. I hope I can get my PC back.

     Reply
184. safi

     12/07/2015 at 4:36 am

     i have problem with win 10 Boot screen that i ha ve to choose the language and conteniue but the mouse an keboard does nt work so i install the win 10

     help please

     Reply
185. Chelcie P

     12/23/2015 at 12:58 pm

     I upgraded from windows 7 and when it was done after going through all the settings I opened my user and all my files were gone (pictures, music, documents ect..) but all my programs were still there. I found the files in the OS under users/myname and moved the files from there to the folders under “ThisPC” then the next time I turned my computer on all the files I had moved were missing but the files on the other user had been restored. What happened to my files?

     Reply
186. mario thumudo

     12/31/2015 at 10:23 am

     I went through the whole upgrade and at the end nothing ever happened. I remained with windows 7 I waited for an hour. Finally rebooted and had Windows 7. Where did I or the upgrade fail

     Reply
187. Diane Crutchley

     01/06/2016 at 6:57 pm

     I had an update which was offering special tweaks for Windows which updated itself while I was not using the laptop. After it finished I got into fb and it froze. Tried safe mode and repairing which it told me to do and then nothing. Had to take it into a shop at a cost of $138 to get windows reinstalled. Got in touch with microsoft and they asked me if I had got in touch with a tech but could not with no computer working havent heard from them since. Also want to be reimbursed for their screw up

     Reply
188. mandrill

     01/18/2016 at 4:33 am

     I accepted the offer of an upgrade as soon as it was available and am still waiting for confirmation. I’ve tried running the download app but it doesn’t do anything (even running as admin) Is there any way to reset the entire process right back to the beginning?

     Reply
189. Bob hoback

     01/18/2016 at 4:07 pm

     Upgraded to win 10 in late August. No real problems. In October I found a problem where I count no longer run games Iciv3′ aoe, etc). Also found out you can not go back to previous version after 30 days. The problem is MS in their Godlike manner decided not to let us run older games anymore. They did this by NOT letting WIN10 run “secdrv.sys” anymore. I am so mad and going to Apple real soon.

     Reply
190. Susanjshaw

     01/18/2016 at 7:14 pm

     0=13my co-worker’s sister makes $74 /hour on the laptop . She has been without work for six months but last month her payment was $19962 just working on the laptop for a few hours.
     visit their website…. See More

     Reply
191. Shelly

     01/20/2016 at 12:59 pm

     I lost all drivers printer won’t work nor dvd

     Reply
192. raj

     01/22/2016 at 3:37 am

     Have upgraded from window 7 to windows 10 after reading this. thanks!

     Reply
193. ninchao

     01/23/2016 at 11:57 am

     Windows 10 Upgrade problems and how to fix them: Don’t. Problems all solved, lel.

     Reply
194. James

     01/26/2016 at 5:57 pm

     hey, i have upgraded a few systems, all were lenovo thinkpads, they all exhibit the same issues. ones i have not noticed here…

     first the taskbar flickering, which is very annoying
     second is when the system goes to sleep or shuts down, it works like normal but once its about to shut off it will spin the cpu fan up and the power and sleep lights blink 10-18 times then will shut off, although it does resume normally

     Reply
195. feedscrn yahoo

     01/28/2016 at 8:31 am

     Upgraded to 10, no problem – on MS Surface 3 (the newer, cheaper one).

     I hope at this point that MS has refined the upgrade process at this point. Retry?

     Reply
196. Bill Phillips

     01/29/2016 at 12:06 pm

     Imagine if our cars ran like computers. We’d never be able to drive them. Dead cars all over the road. Why upgrade and subject yourself to all these possible problems if your computer is running well? Doesn’t make sense. No Win 10 for me. I’ll keep using 7 til it won’t work anymore. Then I’ll throw it in the trash and get back to my life the way it was before computers. It’s just unbelievable that they can’t make these “piles of junk” work right without the constant updating and troubleshooting.

     Reply
     • Ellsinore

       02/08/2016 at 10:40 am

       I agree with you — if it’s running well. I have Windows 7 at home and am not messing with that at ALL! I love it and, since I’m on dial-up, it would take several months to update to 10 anyway. LOL! Glad I finally found a way to get rid of the notification. But the Windows 8 computers we’ve got were/are piles of junk, so took a chance. Worked in one case. In the other, not so much. :-)

       Reply
197. owen

     02/02/2016 at 3:43 am

     mine is saying the edition of language is not supported by this tool … i also used the tool …so what can i do?

     Reply
198. Jeeva

     02/04/2016 at 3:15 am

     I m using Sony vaio E series preinstalled with Windows 8. The window 10 will be suiting the laptop. As my friends are telling that some drivers are missing. What should I do?

     Reply
199. Amit Pratap

     02/04/2016 at 8:54 pm

     i have updated my pc to window 10 now its showing various problem my anti virus stopped working, setting won’t open, start menu won’t open, after attaching pen drive or connecting my phone to pc it does not show anything, about 70% of application and software had working on my computer and when i try to install a new software it does not install and when it does my monitor just get off. what to do help me please.

     Reply
200. Ellsinore

     02/08/2016 at 10:30 am

     My friend has a laptop with Windows 8 on it, which she hates. When she was telling me about it last week, I said, “I had the same problem. Upgraded to Windows 10. Don’t know that it made it better — maybe a little faster — but it certainly didn’t make it worse.” OMG I am eating those words now. She tried updating, it never finished, and now she can’t use it at all. I’m picking it up today to try to get it working for her, and pages like this are exactly what I need. So, thanks — I hope I can find the solution here!

     Reply
201. unbeleevabal

     02/16/2016 at 1:29 pm

     don’t have time for this… will go ubuntu.

     Reply
202. BG

     02/22/2016 at 2:23 pm

     Windows 10 is just crap. It hangs and crashes. Will not let WIFI run. What a waste of my time.

     Reply
203. Rich

     02/24/2016 at 12:43 am

     Is there a red pen app? Seriously spell check isn’t everything and unless you’re under the age of 13 you should be completely embarrassed by the quality of this article. I’m not usually a spelling / grammar nazi but you’re a writer producing an article that you hope millions of people will read and you’ve used completely wrong words

     Reply
204. Ye THAM

     02/27/2016 at 1:38 am

     I’m thoroughly frustrated with Windows 10 upgrade – when I first tried to upgrade, I received a notice that the upgrade failed because my PC (a Lenovo dual core machine) had a graphic card (a GForce 6200) that is incompatible with Windows 10. I therefore upgraded my card to a AMD Radeon HD 5450 (which I had installed in another PC a Lenovo i3 that had successfully upgraded to Windows 10 and running beautifully!). However when I tried again to upgrade to Windows 10 with the dualcore Lenovo PC, I keep receiving the same message as before – that my PC had a GForce 6200 graphic card that is incompatible with Win 10 – despite the fact that I’ve already changed the card to an AMD Radeon HD. Does Windows 10 upgrade refresh a compatibility check each time during an upgrade attempt, or does it just repeat an old message ad nauseum without doing a new compatibility check? I also tried to get to help from a Microsoft technician but they keep rejecting my old hotmail account ID and won’t issue me with a new account. Can anybody anywhere help, please!!!

     Reply
205. Damien

     02/29/2016 at 6:17 am

     Upgraded to Windows 10 late last year and all was working fine at first. Now my Windows Mail app won’t open and when I log in (using my Microsoft Live Account) and open Task Manager it shows Disk at 100% for a long time and also occasional CPU spikes. When my wife signs in using her Microsoft Live Account she cannot even open the start menu. I am using a Sony Viao but only have 4Gb of RAM installed. Do I need to upgrade it to the full 8Gb capacity to run Win10?

     Reply
206. jeb stuart

     03/09/2016 at 6:40 am

     I bought a Dell with 10 on it but the updates are horrible conceived. there are long inexplicable pauses interruptions and no warning that they are trying to update. It is run for windows convenience not the users. I suspect that crashed my Windows 7 on my HP causing the motor to burn up. I am tending to believe that is why never seem to respond to inquiries.

     Reply
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208. Wanlam

     03/11/2016 at 1:35 am

     I also had many problems about driver in my Windows 10 laptop after update. Many drivers were lost or some of them can’t work properly. Finally, a friend told me I have to update drivers for Windows, and I tried to use a tool to help me download and install drivers for Windows 10. Learn more here: https://goo.gl/YXzWd4

     Reply
209. Nikhil Shah

     03/11/2016 at 6:07 am

     any download i.e.utorrent or ucbrowser goes slow when my screen goes off. do you guys have any idea to solve this problem for my windows 10 laptop. really tired.

     Reply
210. Tammy

     03/11/2016 at 9:04 pm

     Need help!! I tried to go back to Windows 7 from 10, now my computer won’t even show desk top

     Reply
211. gordon

     03/15/2016 at 1:45 pm

     I had no problem upgrading to Windows 10, but I’ve noticed that since I’ve done this every time I try and copy and paste text or photos to AOL, AOL crashes and I have to start all over again. Any ideas/solutions?

     Reply
212. David

     03/16/2016 at 2:12 am

     upgraded a couple of weeks back. computer froze. did a hard boot. didnt progress past the first screen with the circular dots. waited 30 minutes did a hard boot again. got to second screen with black screen was on there for perhaps 10 minutes then the screen lit up, computer still thinking and doing something in background. just get on with your day and occassionally cone back to the laptop to check progress. terrible product…

     Reply
213. Paul

     03/18/2016 at 5:21 am

     Had a flawless, as far as I know, upgrade to Windows 10! Glary Utilities tells me that I now have 84 registry problems, all of the same type: “This registry key contains no data: It can be deleted.” It should be fine to delete these from the registry, don’t ya think? Thanks!

     Reply
214. Wendpig

     03/18/2016 at 7:02 am

     Got a windows update on my Windows 10 this morning, now can’t access any of my apps or games on my desktop. Any ideas ?

     Reply
215. itzhak

     03/18/2016 at 1:27 pm

     I not know what”s why windows 10 with original license home win 10 after update disconnect from internet

     Reply
216. Evan Hamilton

     03/19/2016 at 2:21 am

     seems a lot of people are doing a upgrade for the first time. thanks to the free upgrade. if they have done an upgrade before they would know that most of the issues they are having are caused by driver issues. honestly unless you know how to do driver fixes, i would not even bother upgrading to windows 10. i may not have good grammar but i am good with computers and doing upgrades. most drivers you will not be able to find unless its a desktop and you can replace parts in it. i also recently upgraded my moms computer i had to replace the graphics and sound card to make it work because there is no driver for it and it will not work in compatibility mode. if there is drivers only for xp or bellow then you are going to have to find another PC to install it on for the most part unless you have a destop and can replace that part. my moms computer was originally xp but i upgraded it to 8.1 and then 10 a lot of the drivers for 8.1 will work on 10 realy well. all i am trying to say is. as your computer gets older it will be harder and harder to find a upgrade for your pc so if your computer was originally xp and you it is a desktop you may have to replace a part if there is no driver beyond xp. apple products have allowed free upgrades to newer mac os x versions and apple os version a lot longer but apple will not let you upgrade your apple product after it has gotten so old not only because the drivers will not work also they want you to buy a newer apple or else you would have that product as long as you can and they would not make money. there are many more reasons for apple to do that but i am not going there. i kinda know all this because i play with and work on all types of computers and operating systems. i built a couple out of old computer cases. for example a commodore 64 and i change the motherboard to a Intel NUC and put windows 10 on it with 16 gb of ram 250 gb ssd 1 tb hard drive Intel wireless ac with Bluetooth 4.0 and make sure your computer has at least 4gb ram to run smoothly.

     Reply
217. Frank

     03/22/2016 at 1:17 pm

     Windows 10 installed updates on Tuesday March 15, 2016. Afterwards there Edge Browser & Microsoft Store connections don’t work any more. However Chrome & Firefox work fine and everything worked before. Microsoft told me they don’t guarantee updates to work and if I want it fixed I have to pay $200.00. The Hell will Microsoft, will move to Apple.

     Reply
218. David Storm

     03/24/2016 at 7:16 am

     A Class Action Law Suit should be filed after Microsoft!!! How many Millions got screwed by using Windows 10…everyone that I have spoke to said it costs them Hundreds…out of their pocket to get their comp straightened out!!! My comp is 3 months old..Windows 10…and it’s nothing but problems. My McAfee would not fix the problems, and no matter what I did, nothing was any better! Had to take it to a tech,who said it was a Browser Problem…the Browser Internet Explorer..brought it back to where I bought it from..and was told the problem is in the software and Is NOT under warr! Damn,,the comp only 3. Months old I said..Fix It! t They said it would cost 300.00… I brought the comp to another tech that I have used in the past..but..it still costs 200.00!! Microsoft is responsible for all the Windows 10 Billshit..and should be held responsible for their screw up!!! A Class Action Law Suit Needs To Be Filed Against MICROSOFT for SCREWING OVER Everyone using Windows 10 CRAP!!!

     Reply
     • Karlis

       04/07/2016 at 12:47 am

       I am sorry that it did not work out for you, but I have installed Win10 for all my family and no one had any complains. But the most disturbing thing in your comment was “My McAfee” part. If you use shitty things like McAfee or Norton or anything else that “fixes” computers, your computer probably just does not love you anymore and that is why it is not working.

       Reply
219. Guy Arnold

     03/30/2016 at 6:14 pm

     Relax, enjoy life. Get Apple. It just works.

     Reply
220. Braam

     03/31/2016 at 6:18 am

     I have upgraded an MSI all-in-one pc to Win10 and it gave me an error about the Intel graphics accelerator. When I Google’ed it came across a fix where you set something in Regedit. It worked and I was able to install Win10. All is fine except that now my touchscreen calibration is upside down and wrong way around. Touch top left and the cursor appears bottom right. And so on… Has anyone seen this? And if so does anyone maybe have a fix for me? I have tried the MSI calibration tool and the one that comes with Windows, but no luck.

     Reply
221. tanya

     04/06/2016 at 11:51 am

     after the update to 10, my programs take hours to open, initially they got progressively slower from taking a couple minutes, to 10 minutes, etc and now some do not even open. this is not to do with the programs themselves as it effects google chrome, photoshop, rhino 5 etc. has anybody experienced the same problem? or even better know how to fix it?

     Reply
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     04/07/2016 at 9:27 am

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223. Marcelo

     04/07/2016 at 6:52 pm

     After windows 7 attempt to install windows 10 and fail, my windows boot manager request me to choose a valid operation system. I tried bcdboot bcdedit windows re.. nothing helpme. Thanks microsoft to damage my disk!!!

     Reply
224. Lawrence

     04/10/2016 at 12:19 pm

     I have Windows 7 and it start to download Windows 10 which I never chose. I was given the option of let download or schedule a date. I clicked on schedule a date and fortunately “no date” for now was a choice.

     Anyway after halting not authorized Windows 10 update, I went to Windows Update to see what was going on. Windows Update had Windows 10 Update which I never approved. I deselect the Windows 10 update box and exit the screen. Upon re entering the Windows Update screen the box was mysteriously checked again. The computer must of check the box for me.

     I called Microsoft and they removed the Windows 10 option off the taskbar but the Windows Update still persisted. Upon further checking I found out upon right clicking Windows 10 update I was given a choice to hide the file. Windows 10 update disappeared and when I clicked on Windows update, Windows 10 update didn’t reappear.

     Thanks Guys and Gals. I will not update to Windows 10 until it is much better debugged. Windows 7 forever!!!!

     Reply
225. Mark Raven

     04/12/2016 at 9:51 pm

     Well MS just did a hefty update to my Win 10 install. When it was done there were several nits like it being in airplane mode (WTH), and of course it put those crappy shortcuts arrows back. No problem. But the big gotcha is it deleted MSVCR110.DLL and without those my AVG products like Internet Security and PC Tune Up will not start. A google inquiry suggested that I download and install Visual C++ Redistributable for Visual Studio 2012 Update 4, but I am reluctant to toss some 4 year old files on top of this latest install that came through last night. I at least tried to find the find the file in the Visual C++ Redistributable for Visual Studio 2015 but with no luck. AVG suggest I contact MS, like that is even a real thing. I am pretty sure that AVG isn’t going to be the only vendor that got blasted out of the water. I’m just going to have to hope that some of these companies have enough heft with MS to get some kind of fix or work around published for this.

     Reply
226. Dexter Chakanyuka

     04/22/2016 at 2:55 am

     I need a solution guys on the black screen after updating. Since i updated my Acer PC from Windows 8 to Windows 10 its showing a black screen not even logging in to the system. I just did the installation yesterday & i am really worried about all my documents. I need solutions people.

     Reply
227. Heidi H Harvey

     04/24/2016 at 7:07 pm

     My dad has a 5 year old HP. Two days ago Windows 10 appeared. We want to switch back, but following the instructions of settings, restore Windows 7 nothing happens. We click restore and wait, no new blue window pops us to move forward on the restore. Any advice? We do not have the Win 7 disc, it was uploaded when he purchased computer. Any suggestions.

     Reply
228. Giordano Bruno

     04/25/2016 at 12:07 pm

     This is driving me crazy. I got the upgrade for my laptop from Win 8.1 Pro to Win 10 months ago, But when I’ve tried to do the upgrade directly from Microsoft for the desktop, I get a message saying that I can’t get the upgrade for my system from that site. I have the little windows icon on my tool bar that keeps saying that my upgrade is reserved and I must have patience.
     I decided to download the upgrade directly from Microsoft and I found other MS downloading sites and downloaded these three files for the upgrade. They seem to be the same:
     Getwindows10-pse_ggl.exe
     Getwindows10-Web_Default_Attr.exe
     Getwindows10-sds__________.exe
     The .exe files download but when I tried to execute any of them, nothing happens. They are all the same size, but none of them respond when I click on it. I was logged in as Administrator and had disabled mi AV.
     The only difference between my laptop and my desktop is that the latter has Win Pro 8.1 with Media Center (while my laptop never had it) and maybe MS has a different path for those installs with the MC, because my upgrade status says that I’ll get a notification when Win 10 is ready for my desktop.

     Reply
229. ostotohotspot

     04/26/2016 at 12:39 am

     I also had problem about drivers after Windows 10 update. However a useful program named Driver Talent helped me fix it easily!

     Reply
230. Tayseer

     04/26/2016 at 12:18 pm

     I have finally upgraded to windows 10, but there are few things bothering me. Firstly, as I turn on my computer, it automatically logs into the guest profile without asking. It also asks to restart the pc everytime. Secondly, it also shows some sort of error every single time i switch on my computer. Could someone please tell me what went wrong while upgrading my windows…. :(
     It would be a great help!

     Reply
231. laura

     05/06/2016 at 6:33 pm

     my problem is when updated to windows 10 it would be soooo slow and just keep freezing but no problems before so I had went back to windows 8.1. everything had went back but when I get to password I type it in correctly and everything but just goes to blue screen for a second and come back to login screen. I am locked out and not letting me get in… I cant use my laptop nowwww!!!!!

     Reply
     • laura

       05/06/2016 at 6:37 pm

       I also have tried restarting and shutting down so many times already.!!

       Reply
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     05/09/2016 at 7:06 pm

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233. Bren

     05/09/2016 at 9:11 pm

     I tried every single recommendation above to get windows 10 to install, no luck and I get different error messages each time. I give up I will just keep using windows 7 until my computer is obsolete.

     Reply
234. Gwin

     05/22/2016 at 8:53 pm

     Some how W10 started to automatically install onto my laptop without my authorization. Ive been running W7 for years and it was factory installed onto my laptop when I bought it. When I saw that W10 was installing, I immediately hit the power button. When I rebooted, I now get all of these errors saying Windows 7 Build 7901 This copy of Windows is not genuine. I’ve scoured the internet for days, ran all the diagnostics, blah, blah, blah….but still get the error. When I try to verify if my W7 is genuine, it says it isn’t…..AND I KNOW IT IS. I’m so frustrated with this and can’t seem to find any answers.

     Has anyone else had this problem and how can I fix it once and for all. Just want my W7 to run without all the error boxes popping up all the time.

     I’ve posted this issue on all kinds of forums, but still have not received any answers. And of course, when you try to find support through Microsoft, they just send you all over the World.

     Reply
     • Gwin

       05/22/2016 at 8:55 pm

       Please help!

       Reply
235. Myra

     05/26/2016 at 9:30 am

     I just got my laptop and it needed a Windows update to W10 and when I updated i received a bunch of error menus and now it won’t even for the log in screen it’s repeatedly shows the logo of the laptop continuously and I can’t even access the log in window I’m pretty peeved just reviewed this laptop two days ago

     Reply
236. Charlie Dominici

     05/27/2016 at 10:30 am

     I own my own computer services business in La Mesa.California and I have for the past 5 years been working exclusively with Windows based machines because my computer education obsession requires that I become a Windows expert before I even try to tackle other operating systems like Mac os x, linux, etc. One thing I have found is that Windows has some very peculiar behavioral characteristics. I liken the problem to a child with ADHD, OCS, and a myriad of other psychological problems.There are many suggestions for dealing with the problems but don’t forget the one that many parents found by accident: a good smack on the rear. I’m not advocating violence and especially not towards children I’m just making a point here. Having said that My point is that complicated and intricate things ,like kids and computers can sometimes have a simple fix. If you have a problem with your PC working fine after the 10 upgrade but suddenly you have a blank screen and the mouse is still moving then try this: Take a look at the num lock. If it is on take out the battery (be sure the adapter is plugged in) and then turn off the num lock. It should bring the screen back up as if it woke from a deep sleep and everything was loaded but not showing on the screen. Keep trying the little fixes that users post (if they worked for that user it should work for you) and when you get really frustrated just try this one easy fix-all: Take the laptop down to the river and practice your “Skipping stone” technique! Or learn the “Mexican Hat Dance” on it. More seriously, get a phone book and there should be a listing right at the beginning under “A” for “Apple”. Be warned, however that Mac is not without issues because you see these magical machines that make pictures ,movies, files and the like out of just zeros and ones are all subject to issues and breakdowns. Maybe it’s because they all run on electricity. The best laptop fix I ever found was when I unplugged it and painted a peaceful picture on the screen. It’s been perfect ever since and the screen never goes blank! Plus, I stopped biting my nails!

     Reply
237. Maryam

     05/29/2016 at 9:38 pm

     The windows updated to windows 10 automatically,
     every 3 hours mouse isn’t working and can’t do anything, even by pushing Ctrl+Alt+del, no response. Have to turn off.

     Reply
238. Keshava

     06/01/2016 at 2:36 am

     i have updated win 10 but now some music playing in background how to stop that nmusic

     Reply
239. Cecilia

     06/01/2016 at 5:53 am

     Caught out, after refusing upgrade to Windows 10 for months, pop up message changed to options for a scheduled date or input another date. Given I could revert back to windows 7 within 32 days, decided to go ahead. Now on day 4 with no ability to use laptop sony vaio ( yes now read it is incompatible). All I get us a blue screen welcome to windows 10, clicking on next just goes to a couple of blank screens then back to the intial screen, with its circle of dots indicating its working. So can not get to the task master or a safe mode boot or anywhere past this page. Read many blogs, tried the holding down the ESC , F8, Alt Ctl Del when turning it back on. Taking battery out etc. Been escalated to Tier 3 at Microsoft for their call tomorrow. Not hopeful from reading blogs they will help. So like so many others this is probably to cost me to get fixed. I have read a couple of posts from the same person on here, saying people like me should know more about computers if we own one and not to blame MS. But surely its MS who should be responsible andput some warnings on their pop ups re Windows re what we should check/do and have an obvious opt out button.surely they have had enough complaints, calls to their support centre since July 2015 to realize there is a problem.

     Reply
240. Kristin R

     06/01/2016 at 1:09 pm

     Windows ten update ruined my printer (Lexmark T630) and now I can’t print for work (lesson plans, handouts, etc.)

     Reply
241. dsfdf

     06/04/2016 at 6:31 am

     win10 bigesst sht i have ever had

     Reply
242. lindsay

     06/06/2016 at 10:54 pm

     After months of closing the windows 10 popup using the x in the corner rather than the now or later option, Microsoft upgraded my Win7 machine to Win10 overnight, with no warning and no EULA agreed. Within 1 week, the computer now fails to boot, cannot even get into the bios. Due to the age of the computer, I will be spending thousands on a new one rather than taking a couple of days to rebuild my beloved Win7 machine, recover and reinstall all of the programs etc.
     I have complained to the toothless consumer protection watchpuppy, and received no reply.
     Really pissed off at Microsoft for this little scam. Surely this sort of action is not legal if anyone was big enough to take these pricks to court. Will definitely be checking out Ubuntu.

     Reply
243. Adrian

     06/16/2016 at 3:02 pm

     After your last update 6-14-2016 my mouse zooms in and out instead of scrolling all my games are gone
     And what’s worse I get my computer to function the same thanks a lot Windows

     Reply
244. ed

     06/19/2016 at 5:24 pm

     Edge and some other apps won’t open. Re-installed, reset, etc. etc. etc. even Microsoft chat didn’t fix.

     Can’t reset computer too many programs will be lost.

     Wish I could go back to 8.1 but…too late

     Funny thing. Identical PC in other room…works great under Win 10 upgrade.

     Reply
245. Peter Williams

     06/22/2016 at 5:48 am

     I recently upgraded my Microsoft 640XL mobile from Windows 8.1 to Windows 10. The new OS is in no sense a path-breaking one. It behave slower than the previous version. However, you can do a lot more in Win 10. It not a complete OS. Microsoft still has a lot of work to do. Availability of less number of apps is another issue. In short, I am not satisfied, although Microsoft is fixing up bugs every now and then.

     Reply
246. Marc W

     06/23/2016 at 3:56 am

     When I restarted after downloading the start up screen never came up I only have an HP home explorer screen with no option to close it!

     Does this mean there is no operating system?

     Reply
247. matt

     06/26/2016 at 5:44 pm

     help, windows 10 installed itself on my hp windows 7, now i cant access wireless internet, says stick is busy for 10mins then says upgrade needed, i have no internet so have do i fix this? I am not that computer savvy btw??

     Reply
248. picturation

     07/03/2016 at 11:59 am

     Somehow Win10 Didn’t Install, I Guess.

     I just now went through the Win8.1 to Win10 upgrade minuet. It took about 40 minutes. I was watching when it reached about 98% complete and went into another reboot. When it finished and returned to my desktop I checked Windows properties and it still says 8.1 — no messages, no errors, nothing, from this extended adventure. What the hell is going on?

     Reply
249. Hodaya Ben Shachar

     07/04/2016 at 8:40 am

     I updated to window 10 and it says I automaticall got internet explorer but there is something on the search that says internet explorer but it doesn’t react. how do I get it to work or re download ie

     Reply
250. LAURI TOIKKKA

     07/04/2016 at 7:37 pm

     I HAD WINDOVS 7 WENT UP TO WINDOWS 8 WITH ASSISTAND OF MICROSOFT.COM TEAM.
     COULD NOT START MY COMPUTER.
     LACILY I DIT KNOW HOW TO INSTALL MY ORGINAL WINDOWS 7 FROM MY HARD DESK.
     FOR A COMMON MAN WINDOWS 98 SECOND EDTITION IS GOD ENOUGH BECAUSE THAt
     Edition IS THE LAST ONE WITHOUT THESE RANDOM BUCKS.
     POROBLEM WiTH capslock and shIFt too with YOU asshOLes IN Microsoft.
     IS THIS YOUR worCReatun team which keeps as in your prison?

     Reply
251. Lindsey

     07/13/2016 at 11:13 am

     My dell which came with windows 10 was working fine 2 days ago & then it updated & now most of my keyboard doesn’t function. Anyone know how to fix this?

     Reply
252. Gerry

     07/31/2016 at 11:30 pm

     I installed free upgrade of Windows 10. At 92%, laptop froze. Now when I start it, nothing happens. It says there is a device missing..Help…….I have no disk with windows 7 on it.

     Reply
253. S

     08/05/2016 at 9:33 am

     I’m NOT sure how this reviewer Travis thinks that most love Windows 10 and that it is a good operating system; that is categorically NOT true! Window 10 is an ABSOLUTE nightmare plagued with issues!! I more than understand the system and I did NOT have the problems that I have with Windows 7 and before, or even Windows 8.1 pro. The only problems I have had, has been with Windows 10. There are FORCED updates, and you can’t choose like you used to be able when you know some didn’t work (like this newest one that screwed up my new computer) that make matters worse, its uses more ram resources than other versions, it does NOT play well with other programs, it has just as many crashes or more, even its own Microsoft program don’t always play well or even at all with Windows 10 (ie. READ the forums regarding Windows Outlook, OneNote, Word, Excel, and others……), there are double left over screens views and setups screens from previous windows versions mixed with windows 10 version, less flexibility with setting up custom colors and view within the desktop themes (48 CRAPPY COLOR choices and you can’t customize one of those ugly colors, like you used to be able to with every other OS before 10), even the synaptics pad doesn’t work properly, Cortana (don’t even want to get started with that piece of garbage) that you can’t delete or get rid of (useless feature for a desktop or laptop computer, great on a phone, but we are NOT talking about phone features), it (windows 10) NEVER seemed to be well beta tested, and I could easily go on and on.

     Windows 7 was one of the MOST STABLE versions of windows they created along with Windows XP and even Windows 8.1 Pro was light years and way ahead of this POS Windows 10 operating system and yet I am stuck with it. I was even considered an Apple…….wow!! I figured how bad could it be, right?? It has been reviewed by so many “reviewers” and they said it was good…….really, did they all get paid off some ridiculous amount of money from Microsoft to say that stuff?? Even worse yet recently, Windows 10 forced an update overnight, WITHOUT my knowledge OR APPROVAL, and completely FUBAR’d my brand new laptop; it rendered several programs useless, I lost work, it deleted settings, and it brought back things that I deleted that were useless windows programs and apps that took up space on my hard drive. I DID NOT ask for the update, nor did I approve it and yet this POS OS 10 did what it wanted. Please let me know how in any world you think this is a good operating system and how it should function like this? REALLY!!??

     Reply
     • Travis Pope

       09/13/2016 at 12:00 pm

       This isn’t a review of the operating system at all. In fact, I agree that Windows 10 isn’t always as stable as past versions have been.

       Reply
254. JimmiV

     08/08/2016 at 12:41 am

     “0xC1900101 – 0x40017 The installation failed in the Second_Boot phase with an error during Boot operation” on a Lenovo Y50 with Win10 installed.
     I tryed a cean boot, removing hper-v, but no way!

     Reply
255. Sam Hain

     08/08/2016 at 8:51 pm

     After updating to the Anniversary version and am on my desktop with or without programs open/running and let my system sit idle for 2-3 minutes… My lockscreen/login screen pops up???

     I’ve got everything setup so nothing is set to shutdown or timeout; power settings, display settings, USB settings, screensaver, lockscreen, etc.

     I am at a loss of what is going on here… Any help or suggestions for a true-remedy will be GREATLY appreciated!

     Thanks!

     Reply
256. sjburden

     08/09/2016 at 3:39 pm

     Just installed the anniversary update on an Acer Aspire S7 (i7) Ultrabook+. This machine came with Win 8.1, I upgraded it to Win 8.1 Pro. I then upgraded it to Win 10 Pro. All versions have been stable. 10 Pro have been working fine for months.
     Today, I started the Anniversary update. It went fine. I Went through all the steps and got to the ‘finalizing settings’ screen…then the screen went blank, but it keeps running. Let it sit for ~30Min still running and still blank. Power it off. Goes through the express settings, cortana, etc and gets to finalizing settings…screen goes blank. Repeat. Not sure what to do now.

     Reply
257. jallu

     09/19/2016 at 2:27 pm

     Microsoft Photos app is freezing the whole system continuoysly.

     Reply
258. One PisedOff User

     09/20/2016 at 8:58 pm

     YOU MS A-HOLES!!! DO YOU WORK FOR APPLE??????? You killed my AMD dual monitor setup, Now just a mirror!!!!!!!!!!!!!!!!!!! THIS IS AN UPGRASDE???? To what – HELL? JACKASSES

     Reply
259. YahikoZen

     09/26/2016 at 2:29 am

     Installed the Windows 10 Anniversary update on friday. Immediately started having wifi problems. It will connect and give internet access for 1-20 minutes, then no more internet. Computer thinks I am still connected to the wifi, but ‘no internet connection’. Disconnecting and trying to reconnect gives me ‘can’t connect to this network’. Rebooting allows connection again, until it fails. Again. Deleted and reinstalled wifi multiple times. Didn’t works. Diagnostics say its fine. Others can connect to library internet, as can my smart phone- it’s me, not them. Googled for fixes, tried them. Didn’t work. Saw recommendation to change DNS server from automatic to 8.8.8.8 and 8.8.4.4.. Worked for an hour. Then didn’t. Started ITunes to get podcasts, lost connection. Rebooted, started ITunes again, lost connection again. Rebooted again. Switched to Grover Podcast. Lost connection. Rebooted.

     Reply
260. mark

     09/30/2016 at 1:57 am

     Was forced to do the Windows 10 upgrade from Windows 7. Finally got that working even though it killed most of my games even Microsoft games.
     Now last night it automatically loaded the Anniversary update and the machine sucks even worse. I pauses in the middle of posting online and even now Microsoft Solitaire freezes in the middle of the deck.
     Microsoft sucks and If I can I set up customer machines with Linux. It’s more stable anyway. It’s like being forced to buy a new car or house because the manufacturer forces you to get this intrusive crap. They are worse than the IRS.

     Reply
261. Rich Rahalla

     10/13/2016 at 6:50 am

     after the massive 10 anniversary issue update which I got on 10/11, the file explorer will not start by double clicking. Luckily, I had a folder on my desktop and by clicking on it, the File explorer will function…BUT…it will not initiate the right click function. Any suggestion?

     Reply
262. fazal mahmud

     04/02/2017 at 2:30 pm

     My upgraded windows 10 is working right. my internet is not running on the upgraded windows 10. on windows xp the internet speed & internet connection is ok & no sign of any fault arises. on the other pc or laptop. I can not open any sight on the windows 10
     even google.com does not open or reach the page.

     Reply
263. fazal mahmud

     04/02/2017 at 2:39 pm

     My upgraded windows 10 is working right. my internet is not running on the upgraded windows 10. on windows xp the internet speed & internet connection is ok & no sign of any fault arises. on the other pc or laptop. I can not open any sight on the windows 10
     even google.com does not open or reach the page. I am working on the other pc for help. . I have opend the windows 10 siide by side & can not reach the page with the reply ” make sure you have got the right web address. https://mail.google.com

     Reply
264. Jon

     06/01/2017 at 5:37 am

     Are you irritating from bunch of technical bug in windows 10 and you cannot resolve these technical bugs then call windows 10 support number. Because Windows 10 technical support give standing solution for technical bugs now you can discuss with our master regarding windows innumerable hindrances .Have you need windows 10 support phone number, then get remote support because it has been provide step to step solution and together tell some important technical things about of windows 10. Now you can eliminate windows 10 technical bugs by Microsoft windows 10 support number.

     Windows 10 Support Number

     Reply
265. honeyfact.com

     08/07/2017 at 8:44 pm

     Verify the list of substances as an alternative.

     Reply