Android
LG G4 Android 6.0 Update Problems & Fixes
In October, LG started the first Android 6.0 Marshmallow updates for its popular LG G4, and in February and early March the rest of the U.S. LG G4 owners received it as well. From Sprint to T-Mobile and Verizon, delivering new features and improved performance, but the update is also causing problems for some.
Google officially released Android 6.0 Marshmallow in October, the successor to Android 5.1 released in 2014. It’s loaded with new features, better performance and more. Less than a month later LG was the first major manufacturer to push out an update in Poland, Korea, UK, the US, and have now moved to other devices like the LG V10, or the older LG G3.
Read: LG Android 6.0 Marshmallow Update Release Breakdown
In mid-December the Sprint LG G4 Android 6.0 Marshmallow update was officially announced, along with a small changelog, and in late January most other US carriers pushed it out as well. Now that all LG G4 owners are enjoying Marshmallow, here are a few helpful tips and potential fixes for problems we keep hearing about.
Looking at various Android forums it looks like the Sprint LG G4 Android 6.0 update arrived slowly, and the same can be said about other carriers. Now that most in the US are enjoying Android 6.0 on the LG G4, we’re starting to see an influx about problems.
It’s also worth stating that with LG G3 Android 6.0 updates rolling out on AT&T and T-Mobile this week, similar problems could surface for them. Meaning, many of the tips below are worth checking out by G3 owners getting ready for the update.
While we’ve had a rather good impression of Android 6.0 Marshmallow on the Nexus 5, Nexus 6P, and other devices, some users with the LG G4 are reporting more than a few problems. Some of those were present on Nexus devices, and some aren’t. With every update the possibility of problems is real, but most users should be able to proceed without any issues. However, if you do, these are some potential fixes.
Get the LG G4 Android 6.0 Update Now
By now all LG G4 owners should have Android 6.0 Marshmallow, but if not, here’s how to manually install it right now.
Those with a Sprint, T-Mobile or Verizon LG G4 can head into settings > about phone > check for software updates to manually look for, accept, download and install the latest Android 6.0 Marshmallow software release.
Read: Android 6.0 vs Android 5.1 Lollipop: What’s New in Marshmallow
However, that isn’t the only option. We’d recommend all LG G4 owners download and install the PC program called LG Bridge. This allows for device backups, which is a good idea before a big update like Android 6.0, data and file transfer, and installing software updates. T-Mobile users got it first using this route, rather than a typical over the air release, but it’s available on both platforms.
Setup and install the LG Bridge, put in the required information, and check for updates. Many owners have confirmed they were able to manually update to Android 6.0 Marshmallow on the G4 using the LG Bridge application.
Android 6.0 MMS Bug
Countless reports all over the official Google product forums have confirmed there is a problem with MMS (picture messages) in Android 6.0 Marshmallow. They either fail to send, or don’t arrive correctly for users. Whether this be through Google Hangouts, the stock messenger app, or third party text applications like Textra. It just says “download” and images never work. We’re still waiting for LG to issue another quick bug fixing update, and the latest Google security patches for April.
We aren’t experiencing this on the Nexus 6P, but it’s been a widespread problem for multiple different Nexus phones running Android 6.0 Marshmallow, and some with the LG G4 on Android M. Most users will have no problems with texts or picture messages, but if so, the only solution could be try another text app, or wait for Android 6.0.1 Marshmallow to arrive, as the bug was fixed in 6.0.1 which Google recently released.
LG G4 Android 6.0 Battery Life
As always, battery life is an issue we’re hearing a lot about after the update to Android 6.0 Marshmallow. A lot of this is from the update itself, apps being updated, and users simply using the phone more in the days after an update. Give it a few days to settle, and battery life typically goes back to normal.
That being said, a few reports have confirmed something called “logd” in the battery stats settings menu eating up about 20% of battery life on the LG G4 after the update to Android 6.0 Marshmallow. This is a problem that has already been fixed on the Korean and international model, and will probably quickly be fixed on US models too.
We’d suggest all owners update all of their apps, then head into settings > about phone > and disable “Activity logs” which is causing the drain mentioned above.
However, those who are still experiencing battery life issues may want to check for rogue apps using battery by heading to “battery” in the settings area. If the situation doesn’t improve we’ve put together a guide that will take you through some steps to fix battery life. It’s not for the LG G4 specifically, but many of the same steps apply here. If all else fails, a factory data reset typically solves any and all battery issues after a major software update. More details on that can be found below. We’re having no problems with LG G4 Android 6.0 battery life.
LG G4 Android 6.0 Reboot Problems
We’re getting a lot of reports about random reboots, which could be from random apps, and not the update itself. Some of these reboots are bricking the phone, where it reboots to an Android logo and doesn’t seem to work. This thread has more details, and some potential fixes.
Random reboots could be caused by a lot of different things. Apps may not be updated to work with Android 6.0 Marshmallow, the phone could have other problems and more. The first step users should do is head to the Google Play Store and update all of their apps. Once you’re on Android 6.0 a few apps will automatically need to be updated, which are likely crashing and causing the LG G4 to reboot.
Read: How to Backup Android in 5 Easy Steps
However, our suggestion for almost every problem mentioned today will be a factory data reset. This erases the entire phone, but gives users a fresh clean slate to start off with. Many users claim Marshmallow is faster, better, smoother and a great experience, but most of those reports are from users who did a reset and had a fresh version to work with.
Follow the link above to backup the LG G4, save texts with apps like SMS Backup & Restore, and do a reset. Android 6.0 has a neat restore feature that will restore all apps, data, game saves and more, so don’t worry. This will be an option once it reboots.
LG G4 Android 6.0 WiFi & Bluetooth Problems
We’re also seeing a lot of complaints after each update about WiFi problems. I have the Nexus 5, Nexus 6, Nexus 5X, Nexus 6P, NVIDIA SHIELD Tablet K1 and the Pixel C. All running Android 6.0 or above with no WiFi problems at all. However, if you are have issues, a few quick things could solve them.
First up is try restarting your home router, and if it’s an all-in-one router or attached to a cable modem from a cable company, turn that off for 10 seconds and back on. This usually clears the air, and allows connections to resume. Another option is to head into settings on the LG G4 > WiFi > long-press and forget the your wireless network. Then reconnect and re-enter the password, and WiFi should work again. The same rules apply for Bluetooth issues. Try turning it off and on (both the device and Bluetooth on your phone) and reapplying any connections.
Other Problems
Another option that can fix any other problems, battery life issues and more is clearing the cache on your LG G4 after the update. This removes all the update files and fragmentation of the software after an update has been completed.
Users can download Clean Master from the Google Play Store, or boot into recover and wipe the cache partition there. It’s a risk thing, and if done wrong users could completely erase the LG G4, so use caution.
That said, turn off the LG G4. Then while off push and hold power and volume UP. Once the boot screen comes on keep holding. When the LG logo appears let go of power for one second then hold it down again. This should reboot the phone into “recovery mode” which users can use volume up/down to navigate. Head to Wipe Cache, and use power to select. Don’t accidentally do a factory data reset, as this will erase everything. That said, we’d suggest all owners do a factory data reset, re-download all apps, and start fresh for the best experience possible.
This can be done by going into Settings > Backup & reset > and Select reset. The entire process should only take a few minutes, and the phone will reboot fresh. Sign into WiFi, your Gmail, restore old apps using the restore features mentioned above or built into Android, and you’re all set.
If you’re having LG G4 Android 6.0 problems drop us a comment below, and we’ll update with more details as they become available. Now that it has been over a month or two since the LG G4 update arrived, we’re expecting another small bug fixing update and security patches in the near future. Once we know more, we’ll share the information.
Chad
01/05/2016 at 5:35 am
After download this update in which I assume it to be marshmallow as it is about 933mb, is has stayed on the sprint screen since restarted and will not continue.
Miker Li
01/05/2016 at 6:17 am
I received my update this morning and installed it during my morning routine before work. When I went to boot the phone, it booted into the new build just fine. It ran for about 5 minutes, then rebooted. When the LG logo came on, the android logo was garbled and it wouldn’t boot. I pulled the battery after waiting 5 minutes at this boot screen. It booted to the LG logo again, this time with the Android logo correctly displayed. After an hour on the boot screen, no change. I pulled the battery again and tried to boot into recovery mode. 15 minutes waiting for recovery mode to boot and still no luck. Hoping to go into the Sprint store later today and see if they can do anything with it.
Mihail
02/09/2016 at 10:27 am
Same thing happened to me, did you get it fixed and how did you get it fixed. Thanks
Jon
01/05/2016 at 3:40 pm
Updated my phone just fine. Everything was working good, then on way from work and it just rebooted on its own and then just stuck on the LG splash screen. Removed battery and tried to turn it on and now phone wont do anything. Guess I’ll have to go to the sprint store.
Alex Swanson
02/05/2016 at 7:51 am
Same thing happened to me yesterday on the 4th.
I
02/05/2017 at 3:42 pm
I am having the problem when my battery is charged more than 70%… Try to drain the battery life than get the battery out of the phone, way a minute than put it back in… That is how i booted the phone. Share the comment if it works. Peace
Stefan Ilijev
01/05/2016 at 3:41 pm
Like every new OS we will just need to wait for some updates and fixes ..
Edward
01/05/2016 at 4:56 pm
I updated this morning my LG G4 Sprint OTA, Ir rebooted well but the contacts are being updating ever since for hours. I made the the Wipe cache from recovery but the problem in contacts remain. Any suggestions before a hard reset?
Donn
01/05/2016 at 6:33 pm
Please please of you have an lg g4 DON’T DOWNLOAD THE UPDATE. it sucks. It wiped out many of my main contacts, or won’t sync properly and will not connect to mobile data. It is really bad. I’ve had enough of sprint… You know what they said… It’s LG fault. And I should go get a new phone…. Yea right with another carrier. I beg you don’t download marshmallow… You will regret it
MRobby
05/03/2016 at 12:25 pm
Donn, the update is an Android update, not a carrier update. It is used on phones made by Samsung, LG and HTC just to name a few phones that run an Android OS. My friends and I – all with a different carrier are all experiencing the same issues. If you research the blogs you will see the new update is affecting all carriers’ devices, not just yours. The best thing we can do is vent to the people behind developing all of these OS updates and beg them to get it right the first time. I went to my phone company’s store and they confirmed they are seeing a lot if these reported issues and all we can do is wait and that a new device will not help me at this time.
Marc A Ciampi
05/03/2016 at 6:16 pm
Recommend updating PRL & profile under settings update. Then check mobile network mode (LTE/CDMA). Give it a minute…should correct some glitches. Not all.
esantra
06/22/2016 at 11:49 am
This fixed my phone’s data connectivity issues! Thanks! I wouldn’t have thought of that.
Khari “ObeyMakeItNasty” Wells
01/06/2016 at 3:12 pm
When will Version get the update. Also tried LG Bridge but bridge won’t connect to my phone.
Lawrence Johnson
01/06/2016 at 4:51 pm
Had a problem after android 6.0 update on LG G4 and a samsung Gear s2 3g. Call and ring quality is poor only when using bluetooth. Gear s2 works fine when using WiFi or standalong mode. Reset everything several times and reinstalled Samsung software. Still have same problem.
Claudia
02/11/2016 at 9:18 pm
I’m currently having this issue also, did you find any solutions?
Butters Stotch
02/18/2016 at 3:43 pm
Same here. Speaker handles music fine, but call quality is unusable. Disappointing since making calls through watch is why I got s2 instead of something running Android wear.
Somebody needs to fix soon or this watch is going on eBay.
insanityonabun
03/12/2016 at 10:40 pm
I’m having this issue as well. Any updates?
JPM
01/07/2016 at 10:43 am
It is a shame the sd card can only be formatted to portable and not have an option to be formatted to internal which I was expecting to be able to do so.
Vincent
01/07/2016 at 2:34 pm
Indeed, I also suspected that the SD card could be formatted into Internal memory which is not. I have problems with it. First TomTom can not put a map on the SD-card and also Spotify store the music on the internal memory. Can not move it to the SD. Second problem that I have is the bluetooth connection from my Polar M400 watch with the G4. It is not working. I hope that it all will be fixed in the coming months but right now it is a little disappointment.
Matt
01/08/2016 at 2:45 pm
My finance and i both have the lg g4. She installed the update and now her windows surface wont recognize her phone or allow for file transfers. I havent installed the update and my phone can connect. Is there an internal setting that must be changed or will there be a patch to fix this bug?
Erin
01/09/2016 at 1:14 pm
I updated this morning and now I cannot get my contacts to sync. This means i can’t call anyone or send texts. I have removed my Google account and added it back, but the only Google part not syncing is contacts. Help!
Carine
01/12/2016 at 1:36 am
Same problem here. Have you been able to solve it?
Maggi
02/28/2016 at 10:41 pm
Hey, I just fixed mine with a free app in Playstore called Contact Sync Fix!
Moe
04/22/2016 at 9:56 pm
Maggi! THANK YOU SOOOOO MUCH. I have been looking a solution to this problem for HOURS. That app fixed it!
Jordan
01/10/2016 at 1:51 pm
Did the update a few days ago, but the screen won’t unlock. What I mean is the screen remains black, the knock on feature won’t work, and pressing the power button won’t unlock the screen either. Sometimes, after pressing the power button several hundred times, MAYBE the screen will unlock. Another way to get it to unlock is to plug in the charger. I am also having issues with the proximity sensor.
lovebug
01/13/2016 at 5:43 pm
I updated yesterday and now my screen so won’t turn on unless I plug it in or like you press the power button a million times. When im on a call and someone else calls I can see who it is because the screen is black. Have you found a fix by any chance? Oh the proximity sensor is an issue also.
vinnybuffone
02/16/2016 at 10:07 am
hey my fiancee is having the EXACT symptoms. Have you found a fix yet?
Johnathan Hardee
02/23/2016 at 2:39 pm
Same here. My screen will stay black if the phone senses that its dark/low lighting. It works fine inside with the lights on or when outside in the sun. So odd….
I literally cant access my phone in the morning no matter how many times i hit the button until i turn the light on in my room.
Maggi
02/24/2016 at 6:15 am
Good catch, I wondered why it was happening so randomly!
Bo
02/25/2016 at 3:57 am
when the screen will not unlock, I hold the phone up to a bright light for 5 seconds or so and the issue is fixed. Great call on this. I thank you for the temporary fix until the updates repairs start rolling in.
Fasih
04/02/2016 at 10:59 am
Yes. Try pressing your phone’s proximity sensor with your thumb (right above the front camera). Press + Hold and then press the power button. BINGO! Screen will turn on.
My proximity sensor is not working since, there’s a lot of dust inside. :/
Rich Rossway
02/26/2016 at 9:12 am
Exact same thing happened to me. Still happening. Did factory reset and did not help.
Maggi
02/28/2016 at 10:46 pm
No luck. :/
TScott
02/21/2016 at 1:40 am
Help, I’m also having the same screen unlock problems after installing this latest release!!! I’m very frustrated, especially after I remove it from my holster it take a long time for it to wake up.. Need help..
Kim
02/22/2016 at 4:50 am
Updated 3 days ago and tried removing & replacing battery ,cleaned my cache & still have the screen issue. Getting really frustrated with it. Has any one found a fix to it yet?
Paulette
02/22/2016 at 6:36 am
Updated my G4 on Friday 2/19 from push through Verizon. I am experiencing the same problem. This is extremely frustrating! Has anyone found a solution to this problem. I wish I would have seen these issues before the “forced” update. :-(
Shana Halpin
02/22/2016 at 6:28 pm
Same here…..sooooo frustrating! Did you find any answers?
Maggi
02/24/2016 at 6:08 am
I added a pattern screen lock and the issue mostly went away there was another post here said to make sure the Power button option at the very bottom of that screen lock settings window is unchecked. It still does it at times but another post said it only happens in the dark. I turned the my bedroom light on and it worked. I’ve now shut off my Auto brightness to see if that works.
Bo
02/24/2016 at 4:36 pm
same issue for me, any fixes yet???
shaharareli
02/26/2016 at 3:10 pm
having the same problem. Have come to solution?
Micah
02/27/2016 at 3:37 pm
I have the same case with you jordan. Have you fix it already?
Paulette
02/29/2016 at 4:30 pm
For those experiencing the issue with the screen not coning o.j. in low light, it defined dies seem to be a proximity sensor issue. I finally followed through and did the calibrate proximity sensor instructions for Verizon that I found at this link and I’m happy to say all seems to be well now! I’d definitely recommend giving it a try if you have a Verizon G4. https://forum.xda-developers.com
Frec
03/01/2016 at 12:43 pm
I found a site ( can’t find it now) but it said to take out the battery, and connect your phone to your PC. Some reported hearing clicking noises from the PC and some did not when they did this. Then disconnect phone from USB and put the battery back in. This seemed to fix the non-responding power button for me for quite a while. Now if I just remove the battery for a minute or so, it seems to fix itself again.
Matt
03/12/2016 at 9:39 am
I am having the same problem. Do not know how to fix it.
Maggi
03/14/2016 at 7:23 pm
I fixed mine by recalibrating the proximity sensor. There are instructions further down in the comments of this article.
Steve
03/20/2016 at 6:23 pm
Same here. Any fix?
Nick
04/03/2016 at 7:52 am
I just got my LG G4. I got the Marshmallow notification but haven’t downloaded yet. It’s just waiting to be downloaded. My previous phone is was a Galaxy S5 which I have a similar screen problem like you. I have to press the home and power button randomly multiple times for it to turn on. I think these updates are made by kids. It’s ridiculous!! I’m waiting for 6.0.1 update to bypass 6.0 for my G4.
Sarah
01/10/2016 at 4:07 pm
I am having the same issue with the unlock! It even does it when I get a phone call which is bad because I have to use my phone to log on to my work computer at home. Not very cool at all!
Gary
01/15/2016 at 4:02 am
I’m having the exact same problems with unlock. If the phone is on charge or very recently being on charge it will unlock straight away, otherwise it can take 10 to 20 seconds of repeated power button pressing or screen tapping before I can get access to the phone. Was thinking of backing up the phone and factory resetting but the LG bridge app says I have to delete >9GB of data on my phone before it can perform a backup and the built-in LG phone backup app says it can’t find any of the installed apps when trying to back them up.
This is my first LG phone – not impressed with their QA department.
ken
02/06/2016 at 5:09 am
same problem. i am in Canada and have the Rogers version. I did OTA update Feb 03. Since then I am having the exact same issues with the unlock screen. I have tried wiping cache and then did a factory reset. Did not fix the problem. Now I’m trying to find out how to downgrade back to 5.1.
No solutions so far. Very irritating problem.
Matt
02/06/2016 at 5:19 pm
I have the same problem in england has anyone found a fix for this yet? Or a way to reinstall 5.1?
Ken
02/16/2016 at 10:49 am
i never found a solution. originally had OTA update, then tried factory reset, and then tried factory reset without my google account auto-restoring any settings/apps. same problem every time. would unlock maybe 75% of the time, but the rest of the time was stuck. sometimes pressing the power buttong repeatedly would work, but often didn’t. Very frustrating. The phone was purchased new from my provider in Aug 2015.
Fortunately, my provider sent me a new one as a replacement. I was hesitant to do the update, but I went ahead and updated the new phone before logging in my google account. i updated the LG Bridge software and not OTA. I logged in to google afterwards and manually installed apps afterwards. So far seems ok.
Maggi
02/24/2016 at 6:06 am
I added a pattern screen lock and the issue mostly went away there was another post here said to make sure the Power button option at the very bottom of that screen lock settings window is unchecked. It still does it at times but another post said it only happens in the dark. I turned the my bedroom light on and it worked. I’ve now shut off my Auto brightness to see if that works.
Brandon
02/08/2016 at 4:08 pm
How many of you having this problem have screen protectors?
I only have this problem at work when my phone is in its waterproof hiking pouch. It’s super frustrating. But when I take it out it is fine. So I am almost positive that the proximity sensor needs to be reset.
There are instructions on google. I have yet to try it myself.
Maggi
03/14/2016 at 7:24 pm
I fixed mine by recalibrating the proximity sensor. There are instructions further down in the comments of this article.
mak99
01/12/2016 at 6:58 am
My Sprint OTA update arrived last night (Jan 11, 2016) – I haven’t had time to explore the new features but did have to reset my knock-code since my previous one no longer worked. But so far seems to operate normally…
Note that I had my original G4 replaced a few months ago due to the hardware issue described below. So if your phone is randomly rebooting/freezing it’s worth reading, esp. if your Sprint LG G4 was built before Sept 2015:
https://forum.xda-developers.com/sprint-g4/general/lg-sprint-admit-hardware-issue-t3215396
Chris
01/15/2016 at 8:26 am
After downloading the latest version, the ‘contacts’ section of my phone keep ‘loading’ endlessly and would not display anything. I am unable to receive/send calls and messages. I also noted that my battery drains so fast and would not charge properly even when plugged in, probably because the contact section keeps running in the background even if I forced stop it. Anyone had this issue and managed to solve it?
Michal
02/11/2016 at 9:14 am
Same here I am thinking about factory reboot.
Wendell Brooks
01/16/2016 at 3:50 pm
My LG G4 has stopped reading my PNY 256 Hard Drive in usb host mode since this wretched [at least for me] update. Would that I had not installed Marshmallow. It NOW says my PNY drive is unreadable and wants to FORMAT it. None of my apps can access ANYTHING via usb host, which now seems to no longer exist, save for being able to connect my keyboard to this thing [which is how I am typing this right now]. One of the suspicions currently being explored on the web is that this is a serpentine effort to prod people toward cloud services. To quote one of my favorite comic book characters from my youth “I SAY THEE NAY!!!”
Being able to use flash drives, card readers, microsd cards is what makes Android GREAT in my opinion, and I am certain in the hearts and minds of many others. THE LG G4, for ME anyway, was a great phone until this situation Imagine being able to carry 256 gigabytes of class material, an ENTIRE music performance backed up on the same flash drive [I’m a musician who performs solo from time to time with my own music], that could be played back from your phone. I once used a powered usb hub to connect a 3TB, 4TB, AND 6TB drive, ALONG WITH my usb 3.0 PNY 256 usb flash drive. THEY ALL SHOWED UP IN ALL OF MY apps and I was able to ACCESS MEDIA, PHOTOS, and PDFS FROM EACH ONE OFTHEM. Seamlessly, I might add. PHENOMENAL!!
Alas, it would seem those days are gone now.
Even after suffering through the dreaded RESET, the issues remain. I know it was MARSHMALLOW [“It was YOU, Fredo!! You broke my heart!”] that did this. I tried the same drive on someone’s S4 that hadn’t “upgraded” and the drive appeared and worked, NO PROBLEM. I honestly don’t care about emoji, I WANT MY USB HOST MODE BACK THE WAY IT WAS. Is anyone else having this issue?
Oh well. At least I can still connect my keyboard and mouse. Not the same as having access to my files AT WILL. I get it. Who would use cloud services if they could have everything on their own drives? I hope this can be reversed somehow. Sadly, even a trip to the Sprint store yielded no reprieve, despite the valient efforts of Cameron, the tech who worked on the LG G4. I am hoping this was an UNINTENDED side effect of the Marshmallow update that can be repaired.
My profound apologies for the long rant.
Andreas Joss
03/01/2016 at 2:48 am
I’m also experiencing this problem! I can no longer use my USB OTG flashdisk with my LG G4. I used this feature very frequently. I wish they would inform one of the features that would be removed before making the decision to upgrade to a new OS.
Kelly
09/18/2016 at 8:25 am
hi, any idea if this is resolved already?
I just had my motherboard changed (as it went dead on me) and it’s the new version after I got it back.
faced the same problem now of not being able to use my USB OTG which I used it frequently.
Jonathon
07/07/2016 at 3:32 pm
I’m also having this problem. I can no longer access my LG from my Windows computer. I don’t get anything in my notifications section and Windows does not recognize the device even though it is in MTP mode.
alex
01/17/2016 at 6:19 pm
I updated my G4 a few days ago and the battery life is absolutely terrible now. After only 1hr 7min of Screen On Time, my battery was down to 19%. This is after I already did a factory reset, and with minimal apps running. I haven’t changed anything with my usage or my apps, and I used to only charge my phone every other day and still it never got down to 19%. Now it drains to the teens in about 12 hours.
Cynthia
03/04/2016 at 12:42 pm
Mine too…no change in usage just crappy battery life since update a week ago!!
Olivia
01/18/2016 at 8:43 am
updated my lg g4 on friday and it worked just fine then on saturday afternoon it turned off it keeps rebooting itself over and over to the lg android screen it will not turn on and i have only had this phone since septemeber guess i have to go to sprint…
Butters Stotch
02/18/2016 at 3:45 pm
My g4 did this before update a couple months ago lg replaced for free. My new phone arrived in 3 days. They were great to deal with for me.
Alison
01/19/2016 at 7:02 pm
I did the update now i constantly have the headphone icon on my phone and can’t listen to my music unless i have my headphones in? Any help would be greatly appreciated
Angie
03/05/2016 at 7:19 pm
I had the same problem. Down load Sound About in play store. That will work
Pissed Chris
01/21/2016 at 11:26 pm
Updated mid-way through january. My apps tell me to go to the google-play store to update them but when i try to open google play all i get is a blank white screen. I’ve spent days looking for fixes and nothing works. So i guess i can’t even update should the release a patch.
I used to have an iphone but switched because they kept releasing software updates that would just cripple the supposed “smart phone” and make it little more than my Razor back in 2008. Well guess what android just did?! Apparently incompetence is a requirement to make software for android and apple. It’s seriously like they take the short bus to work every day.
mak99
01/22/2016 at 8:20 am
I had a similar issue – try dragging your current Play Store icon into the trash, then add the icon back to your home screen. At least that’s what worked for me…
mak99
01/22/2016 at 8:23 am
Edit: add the icon from the “Apps” choices…
Tabitha
02/23/2016 at 1:43 pm
Did you ever find a solution to get Google play to work again?
Mary
02/23/2016 at 4:51 pm
I’m still waiting too, so aggravating!
H.jl
05/19/2016 at 7:46 pm
Check your mobile data “restricted apps”, if you have google play services and google play restricted you should make them unrestricted
Hope it will work.
Chris
01/22/2016 at 4:27 pm
The only issue that I’m having with the update is with my live streaming like Periscope. Every since the update, the live stream is choppy and sluggish. I have reset the phone to factory defaults twice with no luck. I took it by the Sprint store…they have no idea. I took it by another local tech, who said it’s the firmware associated with the upgrade. Any suggestions would be greatly appreciated. I use live streaming for my business so it’s crucial that I get it fixed. Thank you.
LORI MOORE
04/30/2016 at 6:06 pm
I’m still having this problem with periscope since the update in Feb! I haven’t been able to broadcast on periscope with my Lgg4! Have you found any solution yet? I love my periscope!
RobIreland
05/19/2016 at 5:39 am
Same here.
Nicole chafin
01/23/2016 at 6:53 am
I have the lg g4. And since I started with sprint September 2015 I’ve had nothing but problems I had to do an insurance claim cause the screen cracked when slipping off my lap to the floor and then this update has been a pain the screen now if the backlight goes out I can’t get the screen back unless I take battery out and restart phone…
With no answer or help in not willing to do another 200 for insurance claim so what other options are available…
Not very happy customer at all
Any info would help me
vinnybuffone
02/16/2016 at 10:12 am
mt fiancee is having the same exact problems. did you find a fix for this? thank you so much for your time.
Maggi
02/24/2016 at 6:12 am
I added a pattern screen lock and the issue mostly went away there was another post here said to make sure the Power button option at the very bottom of that screen lock settings window is unchecked. It still does it at times but another post said it only happens in the dark. I turned the my bedroom light on and it worked. I’ve now shut off my Auto brightness to see if that works.
Maggi
02/28/2016 at 10:57 pm
No luck :/
ics
02/01/2016 at 9:07 am
After the update the radio app is silent. It can find the station but i can hear norhing. I just found 2 more pists on the internet about thos issue….
nancy
02/03/2016 at 1:22 pm
i completed the update however now cannot connect to internet unless it is wireless. Has anyone else had this problem?
Maria Carmina
02/05/2016 at 8:33 am
Same here. After the update, my G4 won’t connect to mobile data. When are they sending out the updated OS? It’s so frustrating.
Meghan
02/07/2016 at 12:52 pm
Quite the opposite. I did the update on 4 Feb and now I cannot connect to WiFi; only data. I’ve tried all the usual fixes, but none work. Must be a software issue. LG/Android, please fix this!
webaha
02/04/2016 at 4:22 pm
After the update I cannot download anything – neither apps or updates. I tried every thing the internet has offered – nothing helps. I don’t want to go trough the hassle of the factory reset. How can I rollback the update?!
Polar trouble
02/05/2016 at 6:09 am
I can’t pair LG G4 with Polar M400
Vincent
02/13/2016 at 2:59 am
me too! Please let me know if you find out to fix it. I did not found a solution yet.
leooteroLeo
02/23/2016 at 12:30 pm
Answer from Polar Customer Care….
“Unfortunately we’ve noticed an error there and M400 can’t be paired with Flow app if you have LG G4 and Android 6.0 in use. We are looking into the issue now and hope to have it fixed as soon as possible. Thanks for your patience.”
liloulila
02/25/2016 at 2:34 am
Hi,
Same here.
Have you found a temporary solution ?
leooteroLeo
02/29/2016 at 5:30 am
No news?
leooteroLeo
03/09/2016 at 9:49 am
Answer from Polar……
“Hi.
Thanks for your message. No news, I’m afraid. Still working on this but can’t confirm the release date yet. Sorry forthe trouble!”
We are in problems………..
Niels Trossaert
06/27/2016 at 2:48 am
Same here! Can you let us know if there’s a solution to this?
M J
02/05/2016 at 3:12 pm
So far so good the only problem I have thus far is that my Repost app for Instagram can longer repost with ease as it did before the update. Otherwise I’m pleased so far.
JM
02/05/2016 at 6:30 pm
I can’t connect to my network
Merry Franz
02/06/2016 at 5:54 am
I updated my LG g4 on Feb 3… Since then my google apps (gmail, drive etc) won’t sync & the screen frrezes up.
– when it freezes I “clear all” but the gmail is driving me bonkers. I turned off the “battery optimization” on all google apps, but it was no help.
Don Woods
02/06/2016 at 2:10 pm
Just updated to Marshmallow today via the LG Bridge on my T Mobile LG G4. Now I can’t connect to my WIFI. It says Obtaining IP address … never connects.
Steve.C
02/06/2016 at 4:25 pm
Did the Android Marshmallow update (not upgrade) on my G4 and now the mobile network is disabled. I cant connect to the internet unless its my home wifi network, and yes my mobile network setting is set to on but i have no signal. Has anyone found a fix to this problem?
Steve.C
02/06/2016 at 4:43 pm
I found a fix to the mobile network being disabled after the marshmallow update. I have the LG G4 phone and Sprint service so I went into the Sprint Zone app and under Support theres a Update Profile feature. I tapped on it and my mobile network LTE is working now. Hopes this helps anyone out there with Sprint.
jasanna battle
05/23/2016 at 8:31 am
This helped! Thank you so much!
tahir2023
02/07/2016 at 4:50 am
after marshmallow update sometime i am having microphone issues that my vioice i terrupts for 2-3 seconds during a phone call and then comes again normally.
dana
02/07/2016 at 12:06 pm
updating to marshmallow was a terrible mistake. my lg g4 was amazing, and i mean amazing, it was so fast moving through apps and absolutely never lagged. now, it feels like some cruel joke. my phone is now a piece of trash, keeps freezing even on the most simple of things, and just overall awful. please DO NOT UPDATE ur phone to marshmallow.
Leslie
02/20/2016 at 9:46 am
I’m having the same issue. If it’s not freezing, then apps are crashing. This SUCKS!
Meghan
02/07/2016 at 2:20 pm
For anyone having trouble connecting to WiFi or Mobile Data after doing the Marshmallow update, here’s how I fixed it:
Settings–>General–>Backup & reset–>Network Settings reset
After I did this a couple times, I was able to connect via WiFi. I hope this helps. LG suggested backing up the phone and doing a factory reset. I was trying to avoid that because I am always afraid something will get lost or that it will take too long to get my device back to the way I like it. So, if resetting the network is all it takes, don’t hard reset if you don’t have to. Good Luck
Brenda Stalnaker
02/23/2016 at 1:47 pm
Thanks Meghan! This worked for me. I was at my wits end trying to figure out why my browser worked but couldn’t update my apps.
Deja
02/07/2016 at 5:27 pm
I updated my LG G STYLO and now my battery drains instantly, All my apps malfunctions and close, im not receiving messages or it says download and never downloads, my keyboard doesnt work I literally have to tap the screen 50,000 times and when it pops up it goes back off after I type one word, sometimes my screen wont cut on, my music always cut off for no reason, the phone freezes, and when I get calls I cant answer them because the screen is black. I really wish there was a way ti uninstall this update!
Paige
02/10/2016 at 6:15 pm
My phone does all the things you’ve mentioned…I wondered if anyone else has had the same issues. Now…my battery isn’t charging. I’ve had this phone since June 2015 and I’m ready to throw in the towel and buy a new, better phone.
Ajay
02/07/2016 at 9:18 pm
LG-G4 H-815 unlocked international version. Updated to android 6 on 2/6/16, Now can’t use google services like Play store and google music. in a few days I’m going to wipe it clean and start all over again. hope that works.
Tabitha
02/23/2016 at 1:40 pm
Did doing a factory reset make google play work again?
Michael
02/08/2016 at 2:12 pm
I have just updated my Lg G4 to 6.01 and i have none of the problems in article but i have different one. When i try to download picture from google.com by pressing and holding button and ‘save image’ i have message that it is downloaded but when i push open i have triangle and exclamation mark on black background and there is no picture saved in gallery.i need to reset my phone and the images appears
Marina
02/21/2016 at 7:23 am
Same problem here.
Xandra
03/16/2016 at 7:38 pm
Same here. I thought I was the only one!
Christodoulos
02/09/2016 at 3:25 am
Browsing anything on internet has become amazingly slow and stucks all the time on my lg g4. And lg smartworld isnt running at all
Marc
02/09/2016 at 8:25 am
tried the update last night now I am the proud owner of an expensive brick
Mark
02/09/2016 at 10:35 am
I can no longer clear email from my open apps. It shows that all the apps have been closed (“Clear all” is dim), but my email screen shot still shows. Has anyone else experienced this glitch?
Lin
02/09/2016 at 8:50 pm
Updated my phone yesterday. I can no longer hear notifications for gmail and hangouts.
GLnotLG
02/22/2016 at 9:32 pm
I’m having the same problem. Also, gmail can take an hour to 5 hours to show up on my phone. i can see it/hear it via other devices but not on my phone. Even if I check my email (not relying on notifications), it’s not there. Also, the update disconnected an Outlook account i had on my phone. I can’t access work emails. ALL VERY frustrating. Please fix!
Davide
02/10/2016 at 2:52 pm
Updated a few days ago. From then on the SD Card is no longer recognized: I have 30 GB of Spotify pending: as they fill the internal memory, Spotify stops downloading and ignores the SD. I can only format the SD as internal memory, and, after it finishes (it needs about a minute), I get a notify: “59 GB not available”. If I put something on it, say 5GB, unmount it and remount it, I get “54 GB not available” (the free space on the SD)… No other problems as the ones reported… I just ended a fresh reinstall but nothing changed
Ron
02/11/2016 at 4:38 pm
I got the update today for TMobile on my LGG4. Now my email wont load. Cleared cache restarted nothing works. Keeps saying email has stopped
wewill147
02/11/2016 at 8:21 pm
Updated today from Lollipop to Marshmallow on my LG G4 from AT&T. Kept getting a notification that Google Play Services needed to be updated. Google Play Store kept crashing (or not running in the first place, just going by the message). I tried updating the Play store with an APK from an external source, which did not fix anything. Then the notifications about the Play store and Play Services kept coming, more frequently to where they just kept flashing on the screen.
I eventually moved everything I wanted over to the external SD card, made a backup, and did a factory reset, setting up phone as a new device. Everything seems good at the moment. Marshmallow is installed and I’m not having any trouble. I just put the SD card back in and restored my data. Everything looks pretty good so far. I’ll be back to update if things change.
Roy Moskowitz
02/12/2016 at 10:32 am
I was force fed my update today and am getting the same Play Store update.
wewill147
02/12/2016 at 11:26 am
I still haven’t had any other issues since (factory) resetting my phone. Everything seems to be normal and I now have Marshmallow on my phone. Its worth a shot as long as you back up your data.
Tammy
02/12/2016 at 7:15 am
I did the update on Tuesday. My phone completely died last night. It froze then it rebooted and was stuck in the power cycle. Then it finally went black and I couldn’t get it to turn on at all. I took it to Sprint, they tried to do a hard reset but it didn’t work the technician is supposed to look at it today but this isn’t the first time. They told me that LG is having software issues. I haven’t even had this phone for a full year and this will be the 2nd time I have had to replace it. I am furious. I shouldn’t have to replace a phone every 4-5months.
Maggi
02/24/2016 at 6:21 am
I added a pattern screen lock and the issue mostly went away there was another post here said to make sure the Power button option at the very bottom of that screen lock settings window is unchecked. It still does it at times but another post said it only happens in the dark. I turned the my bedroom light on and it worked. I’ve now shut off my Auto brightness to see if that works.
michele
02/13/2016 at 4:54 am
I have an AT&T LG G4 which just updated 2 days ago. Only issue so far is it continuously drops my Wi-Fi. Its not my router because it does it at home and work and other places. When I try to connect via the shortcut it never connects and I have to go into settings, choose the network and forget it, re-enter password and then it will connect but after a few hours it will drop again and I have to do that all over again. Prior to this update I have had an issue on this phone where it will never automatically connect to Wi-Fi when at home or work. It sees the network but I have to click on Wi-Fi and tell it to connect. When I first got the phone last summer it would automatically connect to any Wi-Fi I had remembered and that stopped last fall and I never was able to figure out how to fix it. Now this issue.. Its almost as if AT&T wants it this way so I use data and they can charge me!
Corey
02/25/2016 at 8:53 pm
I have had the exact same problems you described. Tried everything and nothing fixes it.
Cathi
02/14/2016 at 7:35 am
Articles I am reading on Facebook will randomly go back to the main Facebook page and videos will not play. Fox News app installs, but will not function. Those are the only problems I am finding on my LG Stylo.
Joey
02/14/2016 at 12:22 pm
Before update I was able to video call with my brother who also has a g4. Now we don’t have that option after the update.
Zoltan
02/19/2016 at 12:38 pm
You did not mention WHAT video call .. Skype, Messenger (Facebook), Viber, etc. I can make and receive video calls on Skype, but completely lost that function in Messenger .. it wants to connect for one second then disconnect, whether initiating the call myself or someone calling me .. same thing.
Alden
02/14/2016 at 7:04 pm
Updated my LG G4 (Australia) to Marshmallow yesterday.
Seems to be working fine/well, attributing my extra battery drain to downloading apps and generally extra use for the time being.
However, my current major issue is that my phone is disabling Bluetooth periodically (looks to be 30-60 idle minutes), until I manually turn it back on.
This is uh, a reasonably troublesome issue for a Pebble Time user. Doubtful that changing the Pebble Time app’s dozing will fix it as the phone is turning of Bluetooth as a whole. Haven’t found any useful power management or Bluetooth settings so far; any and all help would be appreciated!
Bob
02/15/2016 at 2:21 am
Similar issues for me. Lg g4 h815 in Oz. Marshmallow updared resulted in poor battery life, inability to use SD card to hold spotify downloaded music, Bluetooth turning itself off when connected to car, Bluetooth not picking up mic in car (so unusable effectively), not picking up mic on Bluetooth headphones, Bluetooth headphones dropping out of fraction of a second every minute or so.
Installed android 5.1, and all problems solved now.
I won’t touch Marshmallow for a few months if at all.
Zoltan
02/19/2016 at 12:36 pm
Do you mind telling us you reinstalled Android 5.1 back on ??? Thanks
Haja
03/07/2016 at 3:32 am
How to instal 5.1 from 6.0? Anyone can help me..this 6.0 totally eat my batttery and too much heat.
Austin
02/15/2016 at 2:49 am
Having a problem with the screen not wanting to turn on. I know it is on becaus I hear notifications.
Maggi
02/20/2016 at 7:15 pm
Hey, try adding a pattern screen lock. It fixed my screen unlock issue.
Maggi
02/28/2016 at 10:51 pm
Well it seemed like it fixed it but it doesn’t work in the dark unless it’s charging…
Mat
02/15/2016 at 10:02 am
I did the update on my Sprint LG G4, and the screen completely died and would not come back on. I went to sprint and they sent it out to be replaced, but the new replacement was not updated and it wants me to install the update. I don’t think it’s safe to do the update has anyone else had this same problem?
gaby marriott
02/17/2016 at 3:36 am
Do not do update. It is awful. It really messes up your phone
Andrew
02/17/2016 at 3:49 am
That statement isn’t exactly true. It may be for you, but for every person with a major problem, there are hundreds of customers with no problem. As I posted, my only issue is with my Gmail not syncing often enough. After reading all of the horror stories in here, my problem doesn’t seem as bad…
Maggi
02/24/2016 at 6:23 am
I added a pattern screen lock and the issue mostly went away there was another post here said to make sure the Power button option at the very bottom of that screen lock settings window is unchecked. It still does it at times but another post said it only happens in the dark. I turned the my bedroom light on and it worked. I’ve now shut off my Auto brightness to see if that works.
Sharon
02/15/2016 at 11:22 am
DO NOT DOWNLOAD UPDATE .. i wish i would have researched before i downloaded. MY battery life now sucks completely and drains so fast. Terrible update. Needs major bugs fixed.
Jeremiab
02/15/2016 at 5:30 pm
After i have made the recent update, i cannot clear messanger or the web app from the clear all menu option. Any ideas on a fix?
George
02/16/2016 at 12:31 am
I updated my lg g4 and now I think it has ram problems because my quick circle don’t work properly… The good thing is that the remote app now works without any problems, sending the infrared signals faster.
Andrew
02/16/2016 at 5:45 am
Literally the only problem I’m having is my Gmail not syncing.
Simon
02/16/2016 at 8:39 am
My LG G4 started running hot all the time and the battery lasted 2 hours instead of 12 when I updated to Marshmallow. I was going crazy looking for solutions, and looking in the Battery Usage section didn’t help. What I did was, I installed an app called “OS Monitor”, which shows you what apps are using what % of the CPU. I found that “Accuweather” was using 20% of the CPU all the time (“Battery Usage” did not show this app consuming any battery %). I uninstalled “Accuweather” and now my phone is back to normal, working like a charm like before. Hope this helps someone!
emad
02/16/2016 at 9:19 am
After updating version to 6.0 in LG G4 facing battery issue critically even phone not getting charge properly.
Salih
02/16/2016 at 11:06 pm
after the update, some of games had performance issues. is there any solution about problems during games ?
gaby marriott
02/17/2016 at 3:33 am
My LG go is playing up seriously. I had lollipop but now I have Marshmallow. (Spain). I got locked out of my phone a few days ago, gave me just the logo screen, so I tried everything but eventually had to do a hard reset. Omg I lost everything. Today my phone is in the smell situation again. Wtf is going on. I have only had my phone since Dec 2015. I am sick to death of losing information time and time again. Yes I did a backup, but even so LG should fix the problems. NOW.
jon
02/17/2016 at 10:22 am
Like many others here, my biggest (and most annoying) issue is that the Bluetooth automatically toggles off every 30 minutes or so. Extremely frustrating because I play Spotify music in my car via BT and also wear an LG smart watch. This needs to be fixed ASAP!
Stefany M.
02/19/2016 at 7:00 am
At least yours plays music for the 30 min.. Mine won’t even do that much!
Simon
02/17/2016 at 5:35 pm
C’ant pair my Polar M400 with the g4 after update 6.0
MeeesterPaul
02/18/2016 at 10:05 am
Verizon G4 update to 6.0 today. Phone stuck on LG screen.
augmentor68
02/18/2016 at 1:24 pm
Did you try pulling the battery for a minute and restarting? Sometimes it can take a while for it to boot up after a distribution upgrade.
Lorenzo
02/18/2016 at 1:20 pm
Hii everyone,
I just ran the update, download went well. Then phone rebooted and started the installation. After installed 3%, the installation got cancelled and phone restarts itself without the new update installed. This is the third time this happened to me. Anyone with the same problem?
Maddie
02/19/2016 at 4:09 am
I updated my LG G4 (Verizon) last night to Marshmallow. It went smooth and downloaded quickly. It started rebooting after the update, flashed the LG screen, flashed the Verizon screen, and then promptly went back to the LG screen and hasn’t come back out of it. I’ve already tried taking out the battery; didn’t work. Any Ideas?
Anthony Scafidi
03/01/2016 at 10:59 am
Hey Maddie, Hopefully you got this fixed already since it’s been a while now, but this same thing happened to me. I downloaded it fine, I did a factory data reset to try to avoid any bugs and things were great for a day. That next night my phone did exactly what you described – nothing worked to get it out of the “bootloop”. I called Verizon tech support and they ran me through a couple troubleshooting steps, none of which worked and they sent me a replacement for free (LG warranty covered it – it’s apparently an LG software issue). It was also recommended to not download Marshmallow again on the new phone until we see the next release (which would be 6.0.2 I guess??)
Danielle
02/19/2016 at 5:14 am
I hate this update! Every 5-10 minutes I’ll get a message popping up that says my home screen has stopped and takes me to a different page. Its lagging and slow please help!!
Stefany M.
02/19/2016 at 6:52 am
Downloaded the update this morning… Bluetooth that was working fine yesterday now will not play music overvtgecspeakers of my 2016 Fusion.. Looking on here.. Going to Verizon or Ford will do me no good.
Paulo A.
02/19/2016 at 7:28 am
Upgraded around 1 week ago and didn’t face issues with any app. But battery life is ruined! I did the hard reset, which seemed to work for 2 or 3 days and then the bad battery life is back again. I’m seriously thinking to go back to 5.1.
Griffin Grella
02/19/2016 at 9:21 am
Updated last night and I hate this damn update. Messed up some previous keyboard settings I had AND REMOVED THE SLEEP ANIMATIONS. It’s so annoying not to see the old TV shut off animation that I’m used to. The fade to black is slow and throws me off because jt only did that when I left the phone idle. I’m also charging my phone and browsing the web, battery is dying faster than its charging.
Shawn D
02/19/2016 at 9:23 am
I don’t have any real problems except that in the left-hand side of my notification/status bar there is a blank box that just sits there that I can’t get rid of as the rev is no notification or running app in my dropdown notification screen. Anyone else having this problem? Know how to fix it? Is annoying.
Jamie
02/23/2016 at 11:19 pm
Me too
Francois
02/19/2016 at 11:07 am
Got my lg g4 today after my g3 broke did the update also and everything works well no complaints. Since 9am when my phone was on 80% and now after updateing my software my battery is on 21% at 9pm now. Love my phone…
Steve
02/19/2016 at 6:33 pm
I have big damn problem with the update. I just updated my LG G4 (Verizon) everything runs smoothly except trying to turn on my phone. Whenever the screen is turned off for a period of time, more than about 10 seconds and then when I try to turn it on, it doesn’t work. The only method I can do get around this problem is removing the battery and reinserting it again. Shouldn’t have updated.
Doug
02/19/2016 at 9:51 pm
Steve, I have the same exact problem with my update today. Hope Verizon fixes it soon, this sucks.
Maggi
02/20/2016 at 7:13 pm
Hey, try adding a pattern screen lock. It fixed my screen unlock issue.
Maggi
02/28/2016 at 11:01 pm
Nvm, it still doesn’t work in the dark unless it’s charging…
Doug
03/08/2016 at 7:53 am
My problem was that the tempered glass screen protector was covering the proximity sensor. Replaced the screen protector with one with a cutout. Everything, including sleep mode, works perfectly now.
Maggi
03/15/2016 at 10:56 pm
Thanks, I was able to fix it by recalibrating the proximity sensor per a recommendation on this page and now it works great. Even with my original glass screen protector.
Kristina
02/20/2016 at 12:46 am
This is new to me and it was my first new update on my lgg4. To be honest i wish i didnt. I keep getting an error message pop up sayin home is not working. And my phone and internet seem to be running slow. Any ideas what i can do
Dee
02/20/2016 at 4:06 am
I dont know if any one else is having the same issue. After the update, my phone sometimes goes unresponsive. it will go dark and pressing power or tapping the screen doesn’t turn it back on and i have to pull the battery. This is really frustrating.
Maggi
02/20/2016 at 7:12 pm
Hey, try adding a pattern screen lock. It fixed my screen unlock issue.
Dee
02/23/2016 at 9:08 pm
Yeah. I have the pattern on, but it doesnt help. its just frozen
Maggi
02/23/2016 at 9:25 pm
Maybe try this suggestion that was also listed here? “Went to settings and then lock screen and unclicked the option all the way at the bottom about the power button locking.”
Rumman Ashraf
02/24/2016 at 8:40 pm
@maggi, I did that too. but it does not fix the issue. I do have a transparent screen protector over the proximity sensor. I think your issue was fixed. So do you use a screen protector ? if so is it a glass protector ?
Maggi
02/28/2016 at 11:06 pm
No, still no fix. It doesn’t work in the dark unless it’s charging. I’d rather not remove the expensive screen protector that Verizon put on my phone when I bought it a few months ago. I need my screen protected and it worked fine before this update. :/
Doug
03/08/2016 at 12:37 pm
The new tempered glass screen protector with the cutout for the sensor (brand: “Nillkin”) was $9.99 on Amazon. Completely fixed the problem.
Maggi
03/15/2016 at 10:50 pm
I was able to fix mine by recalibrating the proximity sensor per the instructions in some comments on this page.
Josh
02/20/2016 at 4:36 am
My phone goes completely dark now and the power button does nothing, I have to hook the charger up to get my screen back, I really hate this my phone was fine before updating
Maggi
02/20/2016 at 7:11 pm
Hey, try adding a pattern screen lock. It fixed my screen unlock issue.
Tony
02/20/2016 at 6:11 am
My locked files are missing after I did this update. When I try to show my locked files it says that I don’t have any. Anyone have an idea of how to fix this?
Kyle
02/20/2016 at 9:56 am
Forced to update yesterday. Phone has problems waking from screen off. The internet and anything associated with a data connection is now brutally slow and laggy. WiFi vs 4G Makes no difference.
Maggi
02/20/2016 at 7:10 pm
Hey, try adding a pattern screen lock. It fixed my screen unlock issue.
Maggi
02/28/2016 at 10:55 pm
Well that seemed like it fixed it but it doesn’t work in the dark unless it’s charging….
Kyle
03/09/2016 at 1:49 pm
I have no problems unlocking the phone. The screen will not turn on aka stays black. A pattern won’t affect this at all.
Maggi
03/15/2016 at 10:53 pm
There are instructions in comments on this page about recalibrating the proximity sensor or you can google it. That’s what fixed mine!
samantha
02/20/2016 at 12:22 pm
deleted a good amount of apps i play daily -_- and i CANNOT access the play store im extremely pissed off cause the play store is pretty much your phone without that your phone is nothing… and im not going to be paying 80 a month for what a house phone does pretty damn annoyed here…
Maggi
02/20/2016 at 7:23 pm
Hey, I saw something that said to drag the Playstore icon from your desktop to the trash bin and then pull its icon back over from the Applications screen. Something like the old icon has obsolete links or something. I wasn’t having problems but did it anyway just in case. It’s worth a try!
Maggi
02/20/2016 at 7:08 pm
Hey guys, I had trouble getting my LG G4 phone to turn on from sleep mode after receiving the update. Double tap wouldn’t work and either would the power button. I wiped cache and it didn’t help. Then I added a pattern screen lock And voila, no more problems.
Mary
02/20/2016 at 10:32 pm
Having the same problem of not being able to get into the Google play store or play services, therefore cannot update any apps! Very aggravating to say the least. Please help with an easy fix.
Sean
02/20/2016 at 10:42 pm
Had power button issue too where my phone wouldn’t turn on unless charging. Went to settings and then lock screen and unclicked the option all the way at the bottom about the power button locking. Seems to be fine now. Hope this helps.
Michael
02/21/2016 at 4:16 am
Still waiting for my T-Mobile LG G4 update. Anyway to side load the ROM?
Donna Stayne
02/21/2016 at 6:30 am
I am VERY AGGERVATED I have LG G4 and since the new update. I am having problems not being able to get into the Google play store or play services, therefore cannot update any apps! Very aggravating to say the least. Please help with an easy fix.Everytime I open apps this screen pops up all the time and sometimes several times and I have to click ok for it to go away. I cleaned data,cache etc.. still nothing. Was wanting to try factory data reset but haven’t as of yet. I keep thinking what the heck,it’s not performimg the way it should so why would this hurt.
Tony
02/21/2016 at 6:37 am
Updated wifes verizon g4 to marshmallow and now when she gets home it just sucks the life out of my internent and we have to disable wifi on the phone to be able check email, surf the net and such without it taking forever. I know it is the phone because when I disable the wifi I can watch Netflix and everything else I can do online with no problems when she is not here with her g4.
Tony
02/23/2016 at 4:30 am
Turns out that a new version of verizon’s cloud app was released around the same time the g4 got the marshmallow push. After i unistalled the new cloud app, life in the fast lane is good again. For me, marshmallow was not the cuplprit as i originally thought. If you have slow internet issues, check for any apps that were updated around the time you started having speed issues. Hope this helps.
GamerVet †RIP†
02/21/2016 at 10:09 am
Since my Nvidia SHIELD tablet updated 85% of my apps & stuff error during load “Unfortunately appnamehete has stopped” & also my PC can see the tablet but reads the tablet as “folder empty”. Between that & app\prog failure my data is stuck on device keeping me from factory reset. How can I revert back without full factory reset? Help?
Stefan
02/21/2016 at 2:51 pm
I have M on my G4 for about 3 weeks … I have zero bugs for now and battery life is like lollipop .. About 4-5 screen on time .. I am running update v20d on Lg g4 h815
Tony
02/21/2016 at 6:30 pm
It turns out that the auto-sync function was turned on automatically with the update. All is well now.
Tony
02/22/2016 at 3:55 pm
I also had to turn off cloud app.
Brian
02/22/2016 at 5:35 am
I seem to be having a connecting issue with anything Google related with the LG G4 on Verizon……drive, docs, play store and gmail. I erased cached and deleted files on play store and appeared to be working again. Today it’s back to not connecting again
Steve
02/23/2016 at 6:50 pm
Call Verizon tech- they fixed this for me, but could not fix my earpiece no longer being found by the phone…unfortunately I don’t remember what they did, but it was fast and painless.
Angie
03/06/2016 at 3:17 am
Download Sound About. This will fix the earpiece problem
hoss gookin
02/22/2016 at 8:22 am
This update bricked my phone. No warranty. I tried to factory reinstall. Click the first Yes then the second Yes than it just sits. Nothing else works.
Mychat
02/22/2016 at 10:39 am
Update on Feb 21 went okay for me. So far no problems. I just have this annoying thing where I have to swipe a circle to end a call now. Seriously? Given everyone else’s problems I’m sure they could live with this, but making a simple phone call just got 10x more annoying. WHY do programmers insist on doing stuff like this to us?
Mandy
02/22/2016 at 7:45 pm
Just updated and immediately and incessantly I get “unfortunately, the process android.media.storage has stopped”. Application manager is now all sorts of different and I can’t find many background apps to clear data, like media storage. I am not too tech savvy…if anyone knows how to fix without factory reset, it would be much appreciated! Here’s to wishing we were back in the days if Nokia where my biggest worry was my score on snake.
John Westra
02/22/2016 at 9:57 pm
The first thing I did with my New LG-h811 (T-Mobile) G4 is Root it and Load CyanogenMod V13 (Android Marshmallow 6.X) It’s been working flawlessly. Great battery life, no WiFi or SD Storage issues and best of all, COMPLETELY Free of Bloatware & Spyware! http://www.cyanogenmod.org
Stefan
02/23/2016 at 5:28 am
Hi John , can you tell me how to flash cyanogenmod 13 ? I tried once but i failed
Amy
02/23/2016 at 5:52 am
Wifi issues, play store locked out, gmail app won’t load, battery life horrible, sms app fails…. Awesome roll out. Nothing lime debugging an update live.
Kathy Lucas
02/23/2016 at 8:24 am
I can no longer record the audio from phone calls – these are instructional classes for my job. The microphone turns off when I am in a phone call. PLEASE HELP!
Kathy Lucas
02/23/2016 at 8:26 am
I can no longer record the audio from phone calls – these are instructional classes for my job. The microphone turns off when I am in a phone call. PLEASE HELP! Verizon VS985 4G LTE
David Miller
02/23/2016 at 2:18 pm
I know this sounds odd, but ever since the update, the clock and weather will no longer open the clock with a tap on the clock icon. Anywhere I tap, it just opens weather. It used to open both depending on where you tapped.
Kelly
02/23/2016 at 6:12 pm
my phone keeps freezing and then my screen won’t turn on and i have to keep taking the battery out to get it to come back on, this is all after the new update just went on my phone last week… what do i do!!
Steve
02/23/2016 at 6:31 pm
After the update my bluetooth earpiece cannot be detected by my LG G4. I updated the firmware, have done a factory reset, and still nothing. Any ideas? This is less than a year old- plantronics edge
Carlos
02/24/2016 at 2:11 am
I had updated mine about a week ago and had it go into a loop of rebooting. Then i was finally able to get to a factory reset screen before it started to go into the loop. After that i was setting up the phone and it continued to do it again.ended up bricking. Very disappointed that they would release an update with more issues and problems than new features without testing out the update before releasing
rumman
02/24/2016 at 7:05 am
Same problem for unresponsive screen in dark/low light.works fine in room filled with light.
Samantha Durbin
02/24/2016 at 5:54 pm
When I want to turn my screen on, I double tap the screen or push the power button and my screen will remain black until I either hold the power button and volume down, or pulg my charger in and unplug it. It only does this early in the mornings or late at nighta, once in a while it done it thru the day tho.
Maggi
02/26/2016 at 8:11 am
Same here. It doesn’t work unless you’re in a well-lit area. At least that’s an easy workaround until they fix this. :/
Kim
02/26/2016 at 9:45 am
I was having the same issue with my screen staying black . I read on one site that recommended removing your case or screen protector,cause it may be blocking a sensor ?? I had a tempered glass screen protector on my phone & decided to take it off to see if it would help. And it did,so far my phone has been working fine since I took it off. I suggest giving it a try to see if helps with yours.
Maggi
02/28/2016 at 10:39 pm
I paid a lot for that screen protector though! Verizon put it on for me when I bought the phone a few months ago so if it’s causing the phone to not work now then Verizon can give me a new one. It was fine before the update. So aggravating!
Maggi
02/29/2016 at 11:20 pm
Fixed! See the posts below
Britney taylor
02/24/2016 at 8:29 pm
My verizon lg g4 wnot accept sd cards at all. Not kingston, not Samsung. It makes me wipe them, then still won’t compute. It also has issues with the internal speaker cutting in and out. It has not been dropped or wet.
Joe
03/02/2016 at 8:26 pm
Similar issue here. It wants to format the SD card, once done, it works for a couple hours, then shows its corrupt and wants to format again. Eventually it just won’t recognize it any more. I’ve tried 5 different cards ranging from 8 Gb to 128 Gb. Same result with each.
zanne
05/26/2016 at 7:22 pm
I’m facing the same problem as well. I inserted a totally new SD card and the phone tells me it is corrupt. Have you been able to fix this issue?
Varun
02/25/2016 at 7:29 am
MY Nexus 5 (LG) stopped working – Making calls, after the Marshmallow update. Couple of other issues too (tilt, speaker gorgling noise, screen lighting etc..) Called Google who pointed to LG. Did also a factory reset (after taking backup).Sent phone to LG. LG says because there is a small scratch (Oct 2013 mfg), which did not exist when i sent via FEDEX, they have to FIX everything and would cost $155/-. Though the phone is bought less than 5 months, its warranty is NOT valid it seems due to the screen scratch.!! Have reported to Business Bureau in US as I am getting kicked around LG and Google teams. Anyone else in this situation..?
John Doe
02/25/2016 at 9:18 am
I’ve will be on my 5th G4 in 7 months. 1st one overheated and froze constantly. Verizon was sooo accommodating by giving me a replacement REFURBISHED phone after only 10 days of use. I had to replace the 2nd one 5 weeks later after a Verizon update disabled getting gps position unless I had data. They again sent me a refurbished phone. That worked well until Marshmallow update prevented me from downloading anything unless I was on mobile data, even updating apps. Verizon, again, sent me a refurbished phone. It had a bad screen right out of the box. This time, when I called for a replacement, they would not send me anther phone they received the old phone. After speaking with the “supervisor,” I was told that another refurbished phone would be sent out overnight. Next day, I find out that it was sent regular US post office and that it would take 5 days. I called Verizon support again and support assured me that the phone was indeed shipped overnight, they even sent me an email stating it. I find out later that night that it was shipped regular post office and it WILL take 5 days!
Just wondering if anyone else had these types of problems with the Verizon LG G4.
Verizon, just like any other company, is great as long as you don’t have any problems but god forbid you have any problems. Every update that they pushed on my phone without my knowledge, forces me to use more mobile data. I don’t think this is coincidence.
azahara
02/25/2016 at 4:52 pm
I have the same problem (Im in France) :
” After downloading the latest version, the ‘contacts’ section of my phone keep ‘loading’ endlessly and would not display anything. I am unable to receive/send calls and messages. I also noted that my battery drains so fast and would not charge properly even when plugged in, probably because the contact section keeps running in the background even if I forced stop it. Anyone had this issue and managed to solve it?”
Sivakumar
02/25/2016 at 5:36 pm
I updated my device..
Pros;
1.its really smooth and fast interdace.
2.can block certain app permissions
3. Few bloatwares removed
Cons
1. Battery drains fast doze mode doesnt optimised
2. Call recording function removed
3. Wifi connectivity issue
4. Bluetooth lag in sending music files
5. Some apps crashes
6. Benchmark scores less than in lollypop version
JT
02/25/2016 at 7:55 pm
I updated my G4 on Verizon last week and my bluetooth has never been the same. My car’s bluetooth is all garbled and it won’t sync with my Fitbit Flex at all anymore.
Kaisha Williams
02/26/2016 at 2:28 pm
I updated my G4 on T-mobile last week and after week of problems with apps freezing up and rebooting it finally just died and never came back on. Had to get a warranty replacement from T-Mobile, even they couldn’t even get it to turn on at all to get into factory reset mode.
James Walker
02/26/2016 at 3:28 pm
I’m getting slow clicks and lagged scrolling. Any insight?
azahara
02/27/2016 at 4:04 am
Yesterday I have reset my phone without internet and now it works ; ) i didn’t have problems with the sync of contacts. You can try.
Caitlin McAllister
02/28/2016 at 8:43 pm
I got the update on my phone and I had video calling for a day and now I can’t video call. What do I do?
Maggi
02/28/2016 at 10:35 pm
Contacts Sync Fix <– I just downloaded a free app by this name from Playstore and it fixed my Contact syncing issue and Google Calendar syncing issue. However I still have a solar-powered landline since the Marshmallow update my phone won't work in the dark unless it's charging.
Eric Woods
09/05/2016 at 2:13 am
Re: “my phone won’t work in the dark unless it’s charging.”
I had the exact same problem. It was because the toughened glass screen protector I added happened to cover up the proximity sensor (between the camera and the speaker). In the dark, the proximity sensor fails – thinking it is touching a face etc, so stops the phone turning on. I carefully cut/chipped the screen protector away in that spot and I’ve never had a problem since. Good luck!
Brandon
02/29/2016 at 9:13 am
I posted this before, but no one payed attention. If you are having problems with your phone not turning on in low light because of your screen protector IT IS YOUR PROXIMITY SENSOR. You need to recalibrate it, just google “recalibrating proximity sensor LG G4” and you will find info, it’s not hard, but the specifics are slightly different depending on your service provider. I have T-Mobile which for some reason did not allow the feature….so I seem to be screwed, but you Verizon folks should be fine.
Paulette
02/29/2016 at 11:04 am
Hi. The recommendation for me didn’t go ignored, I was just a bit uneasy about it. However, I decided to go ahead and try this recommendation for my issue with my screen not waking in low light settings. The steps weren’t as “scary” as I thought they would be. I can’t say for certain that it has worked 100%, but hopefully this evening I will be able to test it fully. I will provide an update tomorrow. I hope it’s o.k. to share the link to the information I used. https://forum.xda-developers.com/verizon-g4/general/guide-how-to-recalibrate-proximity-t3278256 Again, I have a Verizon phone so these instructions are specific to that carrier.
Paulette
02/29/2016 at 4:23 pm
Update: This appears to have worked. Thank you Brandon. I’m so glad I finally followed through with your recommended fix. If you have a Verizon G4, then give this fix a try. I have a glass screen protector on my phone and refuse to take it off because of an update when it was fine before. I’m sitting in a fairly dark room right now and it is responding like it used to. Very happy!!!
Maggi
02/29/2016 at 11:17 pm
My hero- thank you! That worked for mine too! Now if my calendars would just show back up in Google Calendar, life will be back to normal. :)
Lewis B Chatellier Jr
03/01/2016 at 12:04 am
I got the g4 on Friday at about 9:30am plugged it into my power converter in my car and I will say the lgg4 charges super fast. I was impressed by the time i got home the phone was fully charged. I played with it the rest of the the day and plugged it back in before I went to bed. I played with it the whole next day and was very happy. I got a good 10-12 hours out of the battery with pretty heavy use was very impressed considering what is under the good. I decided to go ahead and up date to 6.0 after the update I fully charged the the phone again before playing with marshmallow..The first issue I noiticed was Wi-Fi kept dropping or was taking forever to connect to pages once, when and if it did connect it took forever. Now for videos they either took forever to load or they would just time out altogether. so I jumped on the laptop did a little research and found out that a lot of other LG users were having the same issue the artical said you should install 3rd party app by the name of DNset. so I did that and it remedied the Wi-Fi connectivity problema. That’s when I noticed the batter literally watched it drop 30%- 50% of the use I got out of it the first day. With that happening I jumped on the internet and did a Google search again seen other g4 uses were having shorter battery life also after the update with that I decided i would take the phone back Monday morning and ask them to do a rollback to lollipop and was told that they couldn’t do that for legal issues so with a little discussion he decided to give me a new phone . I have been stopping the 6.0 update and I have been getting 10 – 14 hours on the battery with mid usage.. That being said I suggest waiting on getting the update until they fix the Wi-Fi connectivity and battery problem. Since I got the new phone and just left the factory lollipop installed without installing my backup of my apps I have not had one battery or connectivity issue. I been installing my apps one at a time and testing a bit before the next app installs by the end I got all my apps back and battery lasted 10-12 hours again with medium use..
Joseph
03/02/2016 at 8:01 am
Did the update over a month ago and since them my phone only receives service in certain areas. So now I spend a out 10 hours a day with out service of any sort on my phone and when I get service everything from those 10 hours floods my phone causing it to slow down or crash each time. I wish either lg waited to drop this update on us or had a way to reverse it to the present ions one until they came up with something better. I like the previous update way better than this one.
Frederick
03/02/2016 at 10:46 am
After the update to marshmallow on my lg g4, the screen wont turn on unless there is bright light. In a totally dark room, or placing my thumn completely over the sensor and I hit the power/wake button, the phone will not wake up.
Maggi
03/02/2016 at 9:01 pm
The fix for Verizon customers is listed just a few posts up. :)
Zoltan
03/03/2016 at 3:11 pm
My Verizon LG G4 update seems a bit better (so far) than most, but I posted earlier that I lost the ability to make phone calls out or receive phone calls (one major purpose of a cell phone I think, no?) … and on Facebook Messenger the loss of making or receiving audio or video calls, yet all other functions on Messenger works. Also have not lost the ability to make and receive audio or video calls on Skype.
Verizon sent me a replacement REFURBISHED phone, with Android 5.1, and I restored my earlier LG backup with everything in tact to the date of the backup. Everything worked as usual. However, the 6.0 update screen constantly was nagging to install. Somehow, whether automatically or me accidentally touching ‘update now’ and not being able to stop the update, it did it … GRRrrrr …. now THIS phone can receive and send calls (so far) but same issue with Facebook Messenger … no audio or video calls in or out… it disconnects on the first ring … WHAT NOW !?!?
Zoltan
03/03/2016 at 3:12 pm
PS … all permissions on the Messenger is allowed .. so that is not the issue !!
Jim
03/04/2016 at 1:16 pm
I was first offered the update by T-mobile in November. I tried to download via air and the download goes fine until about 1/3 of the way down. Then the Android icon falls over and I get error. I contacted LG and they said they would have engineers look into it. I have received nothing from them and T-mobile wanted me to follow LG’s advice and if that did not correct things, they wanted me to do a full reset and try (I did. Same issue) and if that did nit work I needed to send it in for replacement. I cannot afford to be without my phone. So, what’s something that should work on the upgrade? Up to this point, I simply ignore the request..
Chrystal
03/04/2016 at 5:14 pm
This update is awfull. Half the time my phone now works when it wants to….not when I need it to. The music fans video such as Pandora band YouTube or any other form of music or video even Facebook won’t work. I have done a factory update that didn’t fix anything…it only made things worse. I then got a replacement phone through INSURANCE and the same thing happened to the new phone. Any suggestions…or do I just need to go to another carrier or the iPhone?
khaled
03/06/2016 at 4:34 am
error Problem
If you want to change the font , size, or change the communication director of the usb. Display to me error message and automatically shuts settings .All this after updating the marshmallow .
Please Help .
claire
03/07/2016 at 3:55 am
Since the update i have numerous apps that won’t open or respond. I can’t delete and reinstall as google play is one of them! I did a factory reset. It worked for all of an hour. So frustrated!!! I have a perfectly fantastic phone in which the usage has been utterly ruined by this update!
Cody
03/07/2016 at 3:26 pm
The old OS was perfectly fine and now there are nothing but issues. First it downloaded over mobile data by its self after I repeatly said NO to update it. My messages aren’t sending and I can’t receive messages they all come in bulk hours later. Maps says “data connection lost” when I’m driving but it works just fine on everything else and I use Maps a lot since I’m an over the road driver. My setting aren’t working. For example I have it set for my headset to only work for calls. Before when I listen to music and I would make/receive a call the music would stop and I could take the call no problem. Now the music never stops and plays in my headset as well as the radio while the. Person on the line is trying to talk and I have to turn the app off myself. Most of the time I miss a call because it down at turn the music off anymore causing me to miss important phone calls. Not recieveing notifications for email, or my company app which helps tell me if the company sent a message to the truck when I’m out of it. In all honesty just tell me, can I go back to the system before this one or am I just going to have to say screw it all and just get a basic phone and go back to an mp3 player and take a game boy with me everywhere?
:Lily
03/07/2016 at 7:40 pm
My problems appeared immediately after updating my LG G4. My screen would turn off, but would not turn back on unless I connected to my charger (it didn’t have to stay connected). Then my screen would not respond to touch. So I couldn’t even unlock my screen to accept phone calls. Very frustrating. Until I found this site and followed the instructions above: shut off phone, while off press and hold power and up while LG icon appears. I’m not sure I followed all the instructions correctly, but whatever I did worked. Now my phone works perfectly, for now. Thank you!!!
Raymon
03/07/2016 at 11:43 pm
Had the update yesterday, and works great. The phone is much faster than before. No issue so far. :)
Chris
03/08/2016 at 6:49 pm
This update has made me hate lg I want to throw this phone every time I try to use it. It’s been 3 weeks of pushing an unlock button that doesn’t work. In a year and a half I haven’t pushed that button as many times as I have the last few weeks.
Stacey Ann Nonis
04/20/2016 at 3:48 pm
Did you resolve it? I’m having the. Same issue
aloe
03/09/2016 at 2:43 am
Hey guys
I am using Lg g4 h818p. Update to marshmallow I didn’t face any problem
abhay bala
03/15/2016 at 4:15 am
i have updated my lg g4,but the call record button has been disapread .pls suooprt me if know it somebody
Francesca
03/09/2016 at 9:18 am
My update has worked well EXCEPT I lost the ability to speak to text, mic is there on all keyboards (LG and Google keyboard) but does nothing. All settings checked, permissions are there. No fix as of yet.
Joe
03/09/2016 at 10:43 am
Go into settings, language and input, and try turning on and off (or off and on) bluetooth recording. That fixed it for me.
Ryan M.
03/09/2016 at 10:41 am
Litterally my whole phone is screwed. Half the apps dont wont to load and when they do there so slow or they act like i dont have wifi. Is an update coming out any time? This is horrible
Pat B.
03/10/2016 at 1:41 pm
I am having connection issues too after the 2/19 update. Also, I can not get the backlight on my phone to turn on when in low light or dark area’s. I have tried several times to hit the button on the back of the phone. It will only turn on after I have to turn on a light in the room or shined a flashlight into the sensor in on the front of my phone. (Was extremely frustrating when I tried to turn off the morning alarm set on my phone. Nothing was lit on the phone and I could not shut it off till I got the phone in bright light.) Not Happy. Battery life has gotten a lot worse too.
Cynthia Boykin
03/10/2016 at 2:08 pm
Go into display brightness setting and make sure Auto is NOT selected…That fixed my dark screen. As for battery…yeah it SUCKS after update 2 weeks ago. and i can’t stay connected very well since update, not on calls or on data. Grrrrrrr.
Fred
03/10/2016 at 8:17 pm
hey ppl I have lg optimus I want to update without locking the sim card.any help Fred [email protected]
Miroslav Pavlovic
03/11/2016 at 6:26 am
After the update, I lost almost 10 000 points on Antutu benchmark test… I didn’t notice any improvement in performance so far… Not sure I’m going to keep the update.
Bismillah
03/14/2016 at 8:38 am
My s5 got updated over weekend its bloody user manual language changed to italian i took it to a samsung store they were not very helpful
ASGHER RIZVI
03/14/2016 at 12:04 pm
THE SCREEN ON TIME HAS GREATLY REDUCED FROM 5 HOURS TO 3 HOURS. DOZE IS BETTER. THEREFORE BALANCED FOR A DAY’S USAGE..
Richard Robinson
03/14/2016 at 8:52 pm
Can’t slide my screen down
abhay bala
03/15/2016 at 4:12 am
i have updated my lg g4,but the call record button has been disapread .pls suooprt me if know it somebody
Soumen
03/16/2016 at 1:06 am
No one is facing heating peroblem.My mobile heat up in the upper portion even when browsing or opening gallery.
Rafeel
03/18/2016 at 4:27 am
I cant connect my lg g4 mobile usb pendrive videos through mx player and cant see pen drive files xender or other file transfer applications. Fix these problems
Menachem Perry
03/18/2016 at 10:50 pm
Since I had downloaded android 6 to my LG4, I have a poblem with morelocal 2 app. Can’t get a permission to change language. I also have prombems with my waze. It stops every couple minutes and wipes out my destinations. I live in Israel and can’t use Hebrew on my apps. Please help.
jake
03/19/2016 at 10:30 pm
my battery died. i went to charge it and turn it on. My phone went through an up date said 1\3 and that is may take a while. it has been stuck on t-moblie white screen for hours. i take the battery out and what not. nothing. i need help!
Ayah S
03/20/2016 at 1:20 am
I updated LG G4 a few days ago and everything has been fine so far except for the phone’s connection to mobile data. The connection cuts out for hours until I restart the phone and it reconnects.
My friend has had the same issue since she has updated her G4.
Bill
03/20/2016 at 7:44 pm
the issue I have is it had 2 silent modes, one was profile and one normal, normal one is there but profile is gone and I cannot silent apps like Uber when I use it,I have tried all I could, there is no such option anymore.
Jim Marhevka
03/21/2016 at 7:37 am
PLEASE HELP. I have an LG Stylo that TMobile upgraded to 6.0 Android. Ever since they did my Bluetooth turns on and off. This is not good because I basically live in my car. If I go into the settings and if I uncheck the media box, the bluetooth will stay on for my phone but if I leave the media box checked it goes on and aff continually. I never had this issue at all until the upgrade, can someone PLEASE HELP ME, PLEASE. [email protected],,, 203-738-9519 … I hope there is a fix, I cant have it this way and NO ONE at TMobile can help me.. Please
Robert Blevins
03/21/2016 at 8:59 am
About about a month ago i updated my lg g3 to the 6.0 update and now since then while my phone is on charge its constantly kicking me off of my wifi connection telling me that password was not reconized., but its only while its charging.
kevin
03/22/2016 at 12:26 pm
I’m still waiting on a fix for the polar m400 and the lg g4 6.0
Vincent
03/22/2016 at 12:36 pm
Me too. On Facebook Polar told me their RD is zware of this problem and the watch needs new firmware. Meanwhile I have to connect the watch with my computer with USB. Maybe it helps when everyone reports Polar the issue on Facebook? http://www.facebook.com/PolarGlobal/
leooteroLeo
03/22/2016 at 1:19 pm
Me too. The problem is not with Android 6, is al LG issue. I’ve an Nexus 9 with Android 6 and it sincronizes flawless. I will report it on Facebook.
Dani
03/22/2016 at 3:03 pm
I’m having an issue making and receiving calls through bluetooth with the gear s2 running marshmallow on the lg g4 (t-mobile version). The sound is very staticy and it’s very hard to hear others. I had no issues with the gear s2 on lollipop. This is so far the only issue that i’m facing.
Casey
03/28/2016 at 7:17 pm
LG G4…didn’t want to update but it took it upon itself to do so…Last Monday my phone was VERY hot in my pocket and when I pulled it out it had the LG logo screen on it. It kept rebooting itself til the battery died! It takes charge but still has the LG symbol when I turn it back on! I’ve removed the battery and restarted many times and it did not help! I know when it was working it had its problems like a unknown number that beeps in when you’re talking and starts counting the time like someone is listening to your convo…didn’t like that at all! The battery drained very quickly! The Internet was really slow with full service and the apps would boot you off and ask if you wanted to report it! Took it to AT&T and they said I had to go through LG and when I called LG they said they will send me a link to make a claim and I would have to send it in to be repaired which will take 7 to 9 business days after they received it! Went through the claim process and it said next step was for a LG representative to call and go from there…its been a couple days and I still haven’t heard from them! Not happy with LG at all and it’s safe to say I won’t have another lg product EVER! LG needs to fix these problems ASAP!!!
Foong
05/13/2016 at 3:05 am
I am having the same issue, Do you get any solution from LG? Please Let me know, if you know how to fix this problem?
Rahul
03/28/2016 at 7:33 pm
After the 6.0 update, I am unable to disconnect a call. I will have to restart my phone all the time. Is there a fix for this issue???
Christeen khshiboun
03/31/2016 at 1:39 am
GUYSSS I NEEDD HELPP!!!
My current version is 5.1 – the phone notified me that there is a new SW update and it started to download the update – after the download was completed, i hit the install and it started to install – it reaches 3-4% and show me an error (black window in the middle) that says that the installation has failed or could not be completed ( happened twice already and I got the phone 3 days ago!!!).
What can I doo??????????? what is the issue here???
ando_miami
03/31/2016 at 7:13 pm
After marshmallow update, my LGG4 cannot synchronize Google account and the Google play store stopped working. Most of my applications failed to open.
alvera mabe
04/02/2016 at 11:23 pm
content://media/external/file/4827
Ishan Sharma
04/03/2016 at 9:36 pm
Did a Factory Data reset just a couple of minutes ago to resolve the WiFi and Bluetooth connectivity issue in LG G4 Dual Sim LTE on Marshmallow 6.0, restored data through a back up, Still the same response..Both the profiles are dead which started say 2 days back on its own from WiFi first to Bluetooth now.
These kind of OS / OEM glitches on a flagship phone in any emergency situation irritates one to switch over for a better working output.
Any other resolution or method to try ??
Ken Melville
04/04/2016 at 1:48 am
Phone Has been great for a year and durng a simple camera picture shot the damn thing rebooted itself and now s unresponsive, going to the black LG and Android screen, then randomly wakes and sleeps only to return to same black LG screen. Had to remove the battery and now waiting a bit before powering back up. I did not notice if an update had pushed through and no clue there was a lockup in the making. I have no idea why to do.
Darby Jones
04/07/2016 at 6:39 pm
I have a LG G4 and my SD stopped working with the new update. I can’t reformat it. I can’t delete anything off it. I was able to get my videos and pics off it, but I can’t use it for Spotify. I’ve confirmed that the SD card is what’s making it run really slow. If I take the SD out, my phone’s lightning fast. This new update sucks big hair donkey balls.
Michie
04/08/2016 at 10:11 am
After updating, my LG4 can’t connect with the bluetooth of my car. Tried everything I could find on the internet still nothing. The car setting says it’s paired. The LG4 side drops the connection just a second after it’s paired. Is there anybody having the same issue?
Jennifer
04/12/2016 at 10:02 pm
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Craig
04/13/2016 at 12:28 am
recently updated my brand new LG G3 to OS 6.0 marshmallow now can not organize home screens and no widgets work at all. Anyone know how to fix this issue?
Also have heating issues and less battery time.
tejusreddy
04/16/2016 at 12:05 pm
Back side button to open locked phone or to simply get the screen is not working please anyone help it is after updating the software ing4
Erwin
04/17/2016 at 5:50 am
Please help, My charging time on LG g4 takes 5 Hours on off mode. When is in lolipop version, the charging is only is almost 2 hours only. but when upgraded to marshmallow, it became like that. I already factory reset and got the same problem.. Can anyone help.. or should i buy new battery.
bURNjiks
04/20/2016 at 4:48 am
This update was a disaster. Still struggling to use it daily. It charges so slow, don’t even try to use the phone or update apps while charging, the phone will get hot as sun in 5 seconds, the charging will stop and battery will even drop in some cases. Uninstalled skype, it swallowed battery like a champ while not even using it. Other apps also chug the battery, like youtube, snapchat etc. It is bs how an update can turn flagship to a hot turdship. Before the factory reset, once LG told me that remaining battery on full charge is 2h – unbelievable. Performance is good, no problem with that, but why is it taking so long to fix it.
Delphi
04/29/2016 at 8:34 am
burn,
step 1a
stop installing malware: any app showing interweb ADS
step 1b
uninstall all that Privacy Raping malware… you pay to tolerate ad abuse
step 2
see step 1
Mike Rolfes
04/20/2016 at 6:51 am
After the update, I can’t connect without Wifi being activated even though I have bars.
Kelly
04/21/2016 at 9:57 am
I was fearful on installing the new update on my G4, and basically ignored the download notification on my phone. Last week the notification went away on its own (?) and I woke up this morning to the screen being on and Marshmallow INSTALLING on my phone! It did it automatically. I thought you had to manually install after you got the download notification. I’m totally stumped at how it did this! So now I’m on 6.0 but no major issues yet. Battery is so far about the same. I haven’t yet had a chance to check out the Bluetooth, will do that later today.
xmpp text Delphi at chatme
04/29/2016 at 8:32 am
it did this because you agreed to it without reading the terms of play store or other contract
next time root your device and remove OTA “features”
while gaining adblock == less data charges
Ruben
04/21/2016 at 1:50 pm
Update to most recemt Android software and after several attempts ther has been no way to fix the bluetooth calling when connected to car (becore the update it worked perfectly). The sound quality of call is horrible. Audio for music is excellent although skips frequently.
JR
04/21/2016 at 6:53 pm
After update write to/from SD card disabled… (insert all the cuss words here) Havent really observed any other issues/concerns but internal storage of LG G4 is 16gig, not very much room with such a large megspixel lense, so eliminating access to SD card is absurd!
Feels like an angle (scam really) to push users to cloud storage which is lame.
Avoid the update, its nothing but a lock that android wont give up the key too.
xmpp text Delphi at chatme
04/29/2016 at 8:28 am
restore access: root phone
yes, cloud force is another step in google Privacy Rape agenda
Mohamed
04/24/2016 at 11:01 am
After upgrade my LG G4 to marshmallow whenever i try to take photo the all phone hang and i have to remove the battery to restart it.
Marc Ciampi
04/28/2016 at 9:31 am
My LG-G4 (currently 5.1) has received the update to (6.0) marshmallow seven times but errors out during installation. I have factory reset 11times. Still errors out. The green android lays down with a red “error” on its open belly. Why won’t my LG-G4 accept the update?
xmpp text Delphi at chatme
04/29/2016 at 8:25 am
factory reset is neither magic nor what you think it is
you’ll need actual help reverting to prior rom
xda forums
MichaRS
04/28/2016 at 11:36 pm
NEED FIX FOR TEXT MSG. VOLUME PROBLEM AFTR 6.0 UPDATE
A couple of nights ago the my LG G4 automatically forced the marshmallow update on me. By that I mean I looked at my phone about 9 o’clock and it was doing it. nothing I initiated.
Most of the Cosmetic stuff it did I can live with. But one problem I really have is that it seemed to cut the volume of my incoming text message notifications in half. In fact the general volume of my phone ringer and so far it has seen them gone down some percentage points.
An example of this is if I want the ringer to be as loud as it was on setting number 4 before, i now have to put it on number 6. But the text message notification still seems to stay the same. And by the same I mean low. I can barely hear it if I’m driving in the car and all is relatively quiet but outside I miss 80% of the incoming messages because I don’t hear it.
Any fix for this?
And turning up my ringer/ notification volume does not make it go as high as before it seems like there’s a certain level it stops at and will not increase anymore. My ringer will increase but my notification sounds will not
xmpp text Delphi at chatme
04/29/2016 at 8:22 am
step 1
register at xda forum
step 2
root phone
..
advise upon completion for further instructions
xmpp text Delphi at chatme
04/29/2016 at 8:20 am
problem:
You bought an LG phone
solution:
return your LG phone in exchange for the cuurent samsung FLAGSHIP phone
…
next: replace costly sms texting with secure xmpp texting …. texts on any/all your devices … open standard
Samantha Nicole Vasquez
04/29/2016 at 6:59 pm
My problem is that when I opened my text messages it shows the contacts numbers and not their names
Kelly
04/29/2016 at 10:05 pm
Haven’t had any issues in the week since my phone has been upgraded to the new version. Bluetooth works well and battery life is not any worse than before. No issues with freezing, lag, locking up, etc. Works great!
Greg Pfaff
04/30/2016 at 3:26 pm
After a month of using Marshmallow my phone stated giving me ‘not enough free space’ warnings. I rebooted the phone, even uninatalled about 10 apps and it was still only a few megabytes from being full. I had to do a factory reset. Here I am only a week later in the same situation. I don’t know what is causing the memory leak.
Barbara Engelbrecht
05/03/2016 at 4:37 pm
Since I did the software upgrade on my LG G4 Beat a few days ago, I can’t see my bank verification messages. Only the sounds come through, now I can’t do any online purchases or bank verifications before internet banking. Please fix this otherwise I won’t be able to do my banking.
Emily
05/06/2016 at 6:47 am
After updating my G3 to Marshmallow (6.0), every time I turn on my screen to use it, a page pops up asking for my city. How can I make it stop doing that???
Clayton Watson
05/07/2016 at 6:14 am
My airdrive will not connect anymore. Keep getting messages to connect the usb cable.
Adam
05/10/2016 at 7:59 pm
My LG G4 hasnt even gotten the 6.0 update and I have no idea why. At&t said it was an LG problem and LG said it was an at&t problem. Does anyone else have this problem? Its really annoying.
Brian
05/11/2016 at 1:17 pm
Still having issues with the stock photo edit tool, can pull up a picture, edit it just fine, safe it and the photo does not save the edited version. I have been to the Sprint store, was giving a new phone for free and the new one has the same issue. Yes i can and have downloaded a third party app for editing, but want my stock editor. The reason I bought these, meaning two phones, was for the camera they pushed as being they best and the edit tools that came on the phone, with the update that is now gone! Any help out there?
Martin
05/11/2016 at 5:21 pm
My Lg G4 disconnects from the LTE network whenever I recieve or make a call. Any fix for that?
Sindisa
05/12/2016 at 8:59 am
This is the worst version i regret installing it on my G4 because ever since i upgraded to it i can’t update my apps i can’t even open google play store app it just stay blank forever. Worst part some of the outdated apps i can’t open them untill they are up to date
[email protected]
05/13/2016 at 6:43 am
LG G4 Android 6.0 is terrible. Is there a way to go back to the previous version. I have very big issues:
1)The phone is unusable in my car. The Bluetooth audio is completely garbled when making calls and the SMS messages no loner work. I have been to the dealer several times with no resolution.
2) the WiFi continually disconnects from my home router.
Any help would b greatly appreciated.
This will probably be the last LG product that I purchase.
Marc A Ciampi
05/14/2016 at 5:45 am
Go to mobile networks under “More” in settings. Under network mode select LTE/CDMA. Then update the PRL & profile under system updates. As your system changes with daily use your profile needs updating. Weekly maybe. Hope this helps.
Anthony Rodriguez
05/14/2016 at 1:13 am
Half the the images and videos in my gallery are all of a sudden unsupported after the update.
Elna Eybers Jacobs
05/16/2016 at 1:14 am
I have an LG G4 Beat that I upgraded to Marshmellow. After that the internet banking authentication. I have tried with ABSA and Nedbank and get the same error. The phone beeps like it got a message but no white box shows up.
I have contacted MTN and they say it is a banking problem or a software problem and basically I must downgrade or contact the bank. Nobody had any idea of what I am talking about. I have factory reset the phone. Looked on forums how to roll back to lollipop. But I don’t want to root my phone.
This is getting really frustrating I can’t add beneficiaries.
kasi
05/19/2016 at 2:51 am
I’m facing LG G4 dispaly turnoff problem . If you keep the phone some time without using then after it will not turn ON the display until remove battery or once charger connecting to the phone . And calling time(receive/call ) also display turned off condition .How can i fix this problem.
RobIreland
05/19/2016 at 5:57 am
LG has been putting itself out there as being advanced with updating quickly to Marshmallow but these comments show they are actually just baiting us who want the latest of everything. LG have not properly worked on this update and are not fixing the problems and we are worse off. Pity but I wont be buying LG again.
JM
05/19/2016 at 8:34 am
Worst update on my LG G4 :( i will not buy LG again.. now i change phone ,and just use this G4 as my dash cam, battery sucks pink screen sucks double tap lag application hangs always requesting my sd card to be formatted.
Nemanja
05/20/2016 at 10:55 am
after i updated my lg g4 , my battery life is crap, and the time i have to charge my phone went from 1 hour and 40 min to 3 hour from 0 to 100… and one more problem i have is on top of the screen, when i use for example messenger app for a half hour … and close it my home screen gets mixed colors like something is wrong with the screen… i loved my phone on lollipop 5.1 and now i hate it! please if someone can help i would be so so happy!
Frank
05/25/2016 at 11:32 pm
So…with all these update issues,can I just leave my G4 on Android 5 and not do the update?I really don’t have the time for all this rubbish.lol
Jane
05/27/2016 at 6:56 am
I cannot download or update ANY apps, even after factory resetting the phone. When I open Playstore, only a white screen shows. The phone makes beeping noises when Im on the phone, and this is annoying. The phone lags a lot.
James
05/27/2016 at 8:31 pm
My wifes lg g4 “bricked” shorty after update few weeks ago. Her phone froze up, and after resetting it would never power back on. Just keep cycling. I have lg g4 as well and my phone just randomly shut off and will not respond to buttons being pressed, charger, etc. Was told hardware issue and a replacement is being sent. If update is hurting phone why not do something. Last time I get anything lg. Especially if they stand behind their products.
shelley
06/23/2016 at 8:27 am
I have a LG G4 from Verizion and it will not connect to the internet unless I am on wifi. I can not use anything with Data unless on wifi very frustrating. Please help
Joe
06/23/2016 at 9:01 am
Someone else posted this and it seems to have worked for others.
Recommend updating PRL & profile under settings update. Then check mobile network mode (LTE/CDMA). Give it a minute…should correct some glitches. Not all.
Joanne Swift
06/23/2016 at 8:54 pm
hi ive updated and it wont update my apps its been doing one for over 12hr
rosemary
06/24/2016 at 10:12 am
can’t answer call or use dailpad for answers because screen is dark. lf I use power to wake up, the call is disconected?
George Dicker
06/29/2016 at 12:00 am
Hi I have an LG G4. Since I have had this update my screen sensitivity had turned up, this is all good and well but now my screen is so bright most of the time that it uses all of my battery. I take it off charge at 7am and by the end of work (i really use it while I’m at work as well) the battery is on 15% I look on my usage and the screen is taking it all, before when I’m had it on auto it adjusted the screen ok now it just has the screen bright all the time and seems to work between 60% and 100% is there a way to turn the sensitivity down????
George Dicker
06/29/2016 at 12:05 am
Also after using it for about 10 mins the heat coming off the phone (at the top on the back, where the camera is) is mental, I have to lock it and put it down for a bit to cool down
Joe Chlela
07/05/2016 at 5:13 am
I got the android 6.0 update notification but when checking for software update it keeps telling me that i have the latest version
Christopher Tolen
07/08/2016 at 9:04 pm
I just got the 6.0 update on my LG G4. Now my home touch buttons at the bottom of the screen don’t work, nor do they hide, my developer options will not turn back on, and my wallpaper continuously resets to factory settings. The worst in the home touch buttons. That needs to be fixed immediately. It seems there are many problems with this update.
Sue M.
07/11/2016 at 6:54 am
Anyone have problems with their e-mail on the LG G-4? I cannot get into my e-mail account. It says, “Unfortunately, Email has stopped.” It happened right after I got the update. Verizon could not help me either.
Tom
07/12/2016 at 12:59 am
I got the 6.0 update i used it for about a week then one day phone just turned off when i tried turning it back on it ends up on android logo then black screen i need help please…
Sallie
07/12/2016 at 4:42 pm
Sue, I am having the same problem with my e-mail. I’ve tried uninstalling the Android Web View, resetting, removing the battery and still nothing. If you have any luck, please let me know. Thanks!
George
07/12/2016 at 9:37 pm
I keep getting a msg unfortunately email has stopped. Got this after update
Mary
07/13/2016 at 8:36 pm
ever since first update with Sprint LG G4 bluetooth is garbled and nothing but static in Nissan Altima.
Are they ever going to address the bluetooth issue ?
Fabiana Katz
07/14/2016 at 1:50 pm
The Clear All function stopped working. first it was the SETTINGS window abucheado didn’t quit. Now the MAPS window stays on. Do you have a fix for that?
Juan N. De La Cruz Bueno
07/14/2016 at 3:05 pm
for all of you having issues after upgrading to MM 6, you need to factory reset your phone. Stop complaining, the solutions is all over the web. Sprint users, your phone will be brick, that is a phone design flaw, not software so stop complaining about the upgrade.
Danell
07/25/2016 at 3:46 pm
The solution shouldn’t be to factory reset the phone. The app overlay issue is huge. Can’t even access music library….among many other things. Phone didn’t have these issues until a couple weeks ago.
Matthew Horne
07/16/2016 at 7:00 pm
I just updated my phone the other day and it was working perfectly fine but now my phone keeps saying something about a screen overlay and Ido what it says but it still won’t get rid of it and I don’t know what to do
vasea
07/21/2016 at 12:18 pm
How can i see edited photos after pressing done button? I can’t find them. Please help
P m moore
07/23/2016 at 7:57 pm
First. It was my gmail stopped working, now my wifi stopped working, I can’t online at all.
Don’t think I’ll buy a version LG 4. again. I’ve had nothing but problem.
Michael Gilroy
07/24/2016 at 7:01 pm
Since i updated to 6.0, recent apps aren’t showing ever.
Mark Mendel
08/21/2016 at 10:08 am
I am also having this problem
bubu
07/27/2016 at 4:36 am
Hi,
I have LG g3 with android 6.0. Before updating Miracast did working good, after Miracast fails. Can anybody tell me what can I do in this matter? Tx
Gentle_Knight
08/03/2016 at 9:05 pm
after updating my LG G4 H818N model from Korean to android 6.0 , my battery sucks like hail, and each time i start the phone it display the error message WARNING CURRENT VERSION IS NOT AVAILABLE FOR USER. CAN’T FIND MATCH CUST FOR NT.CODE MCC/MNC [FFFFFF] SUBSET (54). please i need urgent help i just got the phone about 2 months and its so so sucks i feel bad , wish i know would have gone for samsung, if i can’t fix this, i guess this is the last LG phone i will ever use.
Heather
08/05/2016 at 9:50 am
I had a LG G4 that had the reboot issue after the update. Verizon had a replacement sent and now the replacement is freezing up. I backed up my phone and reset to factory settings and it is still freezing. I will not buy a LG again. I had my first phone for 8 months and now 3 months later the second phone is messed up.
Joanna
08/17/2016 at 6:51 am
after updating the LG G4 I had the reboot issue and was sent a replacement. I lost everything and had to wait 4 days for the replacement. Have the replacement now but will probably not be doing the update. Will not be buying a LG again.
Heather Lopez
08/25/2016 at 11:54 am
So the lesson here is, don’t mess with the original, shipped OS. If you do, taking a huge gamble. I’m planing on purchasing a G4 from B&H as a backup, and it ships with LL. Not going to bother with any updates, until it becomes necessary, at minimum, I’ll root.
Fadil
09/04/2016 at 1:09 pm
Today i received the latest android 6.0 update for my LG G4 Stylus. After the “update – 664 MB”, i found that i had a Bluetooth problem. When trying to turn it on it says “Unfortunately, Bluetooth has stopped.” I have since restarted my phone, even switch on & off but in vain, the problem persists. Anyone with a solution, please, you are the most welcome. Thank You.
HarmK
09/08/2016 at 3:31 am
I recently got my phone, it has 8GB internal memory but I constantly get the ‘low memory’ message. I have no music on my internal card, only 2.5GB of apps. The rest is eaten up by system memory which I can’t touch. I have moved all the apps that I CAN move to my SD card, but still get that blasted message. Is there any fix for this annoying problem? What also happens is that often the SD card disloges/ isn’t recognized and then I have to format it before the phone actually recognizes it again. Please help
Zombie Killer Guy
09/09/2016 at 3:06 pm
Android 6.0
Kernel ver. 3.10.84
My application list crashes while I scroll it.
Phone isn’t rooted.
Can’t scroll to force close anything BC the list itself crashes.
Help
Vijesh
09/13/2016 at 9:27 am
3days before i m update my mobile (LG G4 STYLUS) after i cant active data connection wifi work perfect . i check all settings and apn also.my mobile is under warranty.what do pls reply me
c. smythe
09/25/2016 at 1:01 am
google/android really dropped the ball with ver6. much worse than windows ever did. great phone with a lousy O.S. I smell a class action law suit brewing . . . against android not LG stupid . . . just fix my phone!
Marc
10/23/2016 at 6:10 pm
By now maybe no one has this issue or an LG G4. Unfortunately if you do, I have no fix for you and no fix has worked for me. Just thought I’d share my experience. For of all, a hard reset did get my phone back to normal. After I tried updating Marshmallow, I experienced the boot loop. It would actually boot though, but when I would do my “knock code” to unlock it would immediately lock back. Nothing I could do from there except hard reset. Now the problem is this, I can no longer access my security options and no longer will any lock screen work other than swipe. I wonder if it sort of “doctored” itself and is protecting itself, knowing that anything other than swipe would throw it off again. Far fetched I suppose and no big deal (I suppose) but like I said, now I can’t access and other security settings either. Huge bummer!! If anyone just so happens to see this and has any input, please respond. Thanks.
Leslie Davis
11/08/2016 at 1:17 pm
After the update my phone kept freezing and I had to take battery out multiple times. But it kept doing the same thing. Battery keeps dying even had issues doing a factory update. How do I get my phone to not download this app?
Kate
11/11/2016 at 3:14 pm
My phone g4 keeps randomly opening pictures up when trying to choose one, when push the power button the screen acts like I’m trying to open it but I’m not
illMethodZ
12/07/2016 at 12:52 pm
Man, I have so many problems with my LG G4 with this 6.0 problem that I do not know where to begin with. First of, i cant even turn on BT and Wi-Fi, next the battery life is really bad, next i cant make a Hot-Spot, next the phone is rebooting when charging, etc. What should i do with that? And when can we expect a fixed marshmallow update from you LG?
affan pervaiz
12/11/2016 at 9:42 pm
I have lg g4 H-815L i have received the update of 873 mbs from update center i started to download this new software version after complete installation the phone reboots and says your device is suspected to be rooting software update is not available for such devices please anyone help me what should i do to solve this issue and update my phone to Android 6.0 marshmallow
Katie
12/16/2016 at 7:32 pm
I updated 3 days ago and today I noticed that all my pic on my camera were gone. My phone won’t detect my SD card. I tried it in my computer and it’s saying that it needs to be formatted. My SD card worked just fine before the stupid update and now all my stuff is gone. So mad right now.
tyrel wellmaker
12/18/2016 at 6:09 am
My LG G4 phone updated this new software automaticly and I have been having problems since. I’ve tried removing the battery and turning the phone back on; the phone will turn on for maybe a minute or more but then it will just do its own thing. I went to the verizon store to see if they could fix the problem. After two and a half hours, the verizon employee did a factory reset on my phone. Now my phone won’t get past the LG screen. I am very frustrated with this latest update. Now I have to wait for a replacement in the mail and currently using an old phone from 10 years ago. LG needs to get this shit fixed asafp!
Ralph
12/28/2016 at 9:01 pm
Hi I did the update and it was working fine until I tried to open/read my email and now it just kicks me out. I’ve uninstall & re-install the email but I still get the same issue. Is their a fix to this?
Ehsan baber
01/27/2017 at 11:39 pm
Hi, my lg g4 isn’t upgrading to marshmellow when i get an update for android 6.0 i put my cellphone on charge first and after 90% i tap to upgrade to install and restart it switches off and pop up with android showing that it is installing and suddenly it stuck an error logo occurs than it stucks on that and automatically reboot itself with same android lolipop please do let me know what is it and how can i try to fix this it has the atnt logo in the start screen…..
I will be waiting for your kind response
Thanks
Regards
Ehsan
Gary
01/28/2017 at 9:10 pm
New G4 H810 from vendor on eBay. Stock 5.0.1 OS worked fine. Update pushed by AT&T to 6.0 and phone, if previously set up with swipe security code, can’t be unlocked. If NO swipe security code was set up, it can’t be done with “Unfortunately, android.settings.security has stopped” Also apps couldn’t be uninstalled with the same error: “Unfortunately, android.settings.aps has stopped”.
This happened with the original and a replacement phone, so it’s not a specific phone issue.
AT&T Support indicated that was a known problem and LG had a patch that fixed it, but since the phone wasn’t purchased from AT&T, I need to send back to LG for repair. So I haven’t had a chance to experience all the other problems folks have had as noted in this thread.
Christel Schwarz
01/29/2017 at 3:39 pm
I just had the update for the 2 time after a factory reboot. Now my in camera photo editing software won’t save anything to the gallery like it’s supposed to. After I tap Done, it just goes back the original photo as if nothing happened.
Patti
02/22/2017 at 9:26 am
It seems that my service is going in and out on my LG G4. When my service reconnects, it always says out loud “Verizon Wireless” (I can’t figure out how to shut that off), but it does that at various times during the day. Also, when talking on the phone, the calls seem to cut in and out. Would this be from the update issues? Any suggestions?
Ray partlett
03/13/2017 at 3:19 am
Since I did a software update last month. I keep getting adverts in some of my apps that I never had until then. So how can it be solved pls.
Marco
03/17/2017 at 4:59 am
I could use some advice on my LG-G4 which I bought maybe just over a year ago new with 6.0 and has no further updates available yet. I have been pretty happy with the phone as far as functioning properly (eg. battery life almost a week, although I have no data plan I talk text and use apps on the phone extensively). I do have one nagging issue that I have not bothered to bring in to get checked because its intermittent, but some times when I end a call, if I go to make another the phone indicates no service – bugs me quite a bit because it happens more often than I’d like. However the main reason for this mail is because I have an app called “case air” for a SLR camera control device, this device and software appear to work correctly although for some reason I cannot save the photos to the SD card, only the internal memory (“save to SD card” greyed out on the app settings screen). I have tried numerous times to format, fiddle with the new brand name card, etc but to no avail. The “case air” support team, offer very poor support and claim it is my phone but based on user complaints of various software issues I still think it’s the app. I can see the SD card in the android storage screen, can mount/dismount when I please. The only other thing that I observed is that when I format it saves a lot of stuff on the card and I cannot understand why so many files get installed to the card on a format – 1.09mb worth. Perhaps it’s not being formatted correctly?
Barry
04/03/2017 at 11:40 am
If the update doesn’t ^%$# up my phone it’d be a FIRST. I will not update unless it’s by mistake. Gotta head to the phone store EVERY TIME I’ve done an OS update and it’s always the same scam. “Oh, you’ll have to pay more for this new phone since your current phone is “so old””. In every case less than 2yrs. Screw you Android updates, you SUCK!
Barry
04/03/2017 at 11:42 am
“Updating” to your phone OS is just a scam people. it’s doesn’t fix anything, only breaks your current phone forcing you to pay for an new phone. Don’t ever do an update. I’m speaking from experience. (Same MO 5 times)
Yamo
04/24/2017 at 4:17 pm
Anybody knows how to fix screen overlay detected in my lg g4 …i dont know what happen after i update my phone it cause me a lot of trouble!i can’t answer any call of my apps..esp.in Facebook messager…pls help me guys…
Emmanuel Agyekum
03/24/2019 at 3:30 pm
The phone just reboot when i want to uninstall an apps leaving the apps to occupy space. As well the security is not functioning. kindly help me out