Android
How to Fix Clash of Clans Device Is Not Compatible Problems
With almost every big Clash of Clans update a few problems tend to arise. The latest was a major December update aimed at improving the game. There’s plenty to love about the latest changes, but it’s also causing problems for some. Here we’ll explain how to fix the “Device is not compatible” error while trying to update Clash of Clans on Android. Additionally, we have more details about Google accounts not syncing correctly for saved villages.
It’s one of the most popular titles on Android and iOS. Millions of people play it daily. This isn’t the first time we’ve seen this error message, but recently it has been happening more frequently. Most other issues can be fixed with the instructions below.
Read: Clash of Clans Updates: 7 Things We Want Next
The last update added tons of level 11 troops, cheaper costs and other things. However, it also added some problems. In fact, some can’t update the game at all. As a result it can’t be played. This is a big issue, and hopefully the few suggestions below can help.
If you haven’t updated you’ll see a notification upon launching the game that an update is available. You cannot play until you accept this, go to the Google Play Store, and update to the latest version of the game.
Everything is fine for those on iOS, but Android users are being met with a very odd problem. Users are getting an error on the Google Play Store for Clash of Clans that says, “Device is not compatible with this version” and are unable to update. Supercell confirmed this is a problem, and has offered up a fix for those having issues.
Players affected by "Your device is not compatible with this version", please try: Settings >App Manager>Google Play Store>Clear data/cache
— Clash of Clans (@ClashofClans) January 26, 2016
If you can’t update, you can’t play. Some are even in an active Clan War and can’t update in order to fight before time runs out. Which as many can imagine, would be very frustrating.
Update: On February 26th Supercell made some changes and had another small maintenance break to fix the device incompatible and other Google services issues. Let us know in the comments below if the problem is still going on.
Update #2: On March 4th Supercell finally fixed the Google Play Store device not compatible Clash of Clans problem, as well as the Google Games ID and sync issue many users have been experiencing. According to them, those who were unable to sync their Google Games account to restore or save a village, and the thousands of users who couldn’t update, should all be able to download the latest update from the Google Play Store release late last night and this morning. Head into the Play Store, check for updates, and download it right now to get back to Clashing.
Update #3: The new December Clash of Clans update made this issue appear again. Users have also experienced crashes while in global chat, chat logs being out of order and other small things. Supercell may release another optional update to fix this.
Even people that have been using the same device for well over a year are having issues. We’re seeing reports all over Twitter that people with tablets, the LG G3, Galaxy S6 and other devices are all experiencing this error. I’ve updated a Galaxy S7, Nexus 6P, Pixel C tablet and Nexus 9 all without any problems. So we’re not sure what is causing this at the moment, or what Android devices are experiencing it.
https://twitter.com/fan_paige_wwe/status/692022893786615809?ref_src=twsrc^tfw
If you are trying to update Clash of Clans on an Android device but running into problems, there are a few potential fixes. There is either something messed up with the Google Play Store, or something Supercell did. They’re blaming it on the Google Play, and suggest users clear the Store cache or data to resolve it. Above are basic instructions, but below are screenshots to help those experiencing issues.
Instructions
To fix the Clash of Clans update “your device is not compatible with this version” error message, try clearing the Google Play Store cache, and then data. Next, restart the Google Play Store and accept the update again.
Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “settings” in the application tray. From here navigate to Apps, or App Manager. Next scroll down and find Google Play Store. Select this, and tap “Clear Cache or Data” as shown below.
This should erase everything, and get rid of any corrupt files that seem to be causing this problem. Supercell claims this will fix the error. Multiple comments suggest it worked. Now go back and download the update.
Other Options
However, if this doesn’t solve the problem another option is to uninstall Clash of Clans and re-install it. Yes, that sounds scary, and no one wants to lose their entire village by uninstalling the game. You won’t. Obviously proceed at your own risk and use caution.
Read: How to Transfer Clash of Clans to a New Phone
If the game is backed up to Google+ or Google Games (an option in settings) your progress is saved. Meaning you can uninstall Clash, reinstall it, and restore your progress simply by going into settings and connecting to Google+, and it will restore your village in less than 10 seconds. However, if you never linked the two, this won’t work. So do not uninstall Clash of Clans unless you know it’s backed up. The guide above goes over a few details regarding transferring the game to a new phone, which is also how you can save progress. That said, if you can’t open the game you can’t link it to Google Games. Do not uninstall Clash of Clans unless you know it is saved.
Conclusion
This is a big problem. Supercell states that clearing the Google Play Store cache is your only option, and it should solve any issues. They’re currently looking into other options, and will offer up additional information if available.
At the end of the day, did clearing the cache or data fix it for you? Let us know in the comments below. Those who fixed it using other methods, feel free to share it below. The December update was loaded with content and a Christmas theme. Expect a bug fixing update in 2017 along with removal of the winter theme.
kim
01/26/2016 at 1:37 pm
No, it did not work for me. It is asking me to redeem and then asking for a code.
Tyr
01/27/2016 at 7:46 am
Heya! It didn’t work out for me at first until I cleared out my Google Play Services as well. Hope it helps!
JUCARIBU
01/28/2016 at 10:44 am
THAT WORK FOR ME THANKS
Albertman
01/31/2016 at 7:57 pm
My clash restored and updated after i deleted the cache and data from google play store and play store services
C. Sims
02/02/2016 at 8:38 pm
Listen to the man or woman lol… Delete all data in “Google Play Store” & “Google Play Services” from your phones settings… this guaranteed to work (then go back to Google play store, accept terms. Then update the app)… from what I know it works with newer phones, if not you could be out of luck.
ScottManJo
04/19/2016 at 6:26 pm
Finally got all my favorite Supercell games loaded onto my Galaxy Tab E Lite. Be sure to clear out the Cache & Date from the following 3 apps: Google Play Services, Google Play Store AND Google Play Games. I was able to get CoC & Boom Beach by clearing the first 2 but only could get Clash Royale after clearing Google Play Games. Hope this helps! Good luck & god speed!
Jeremy
05/02/2016 at 9:40 pm
^^ had to do all 3 for mine to work also! Thanks.
Michael
07/17/2016 at 10:51 am
OMG DUDE THANKS!! I got the same device and got super nervous when I couldnt get clash of clans! Your a lifesaver!
Arjun
10/26/2016 at 4:31 pm
Now This worked for me.. erazin all 3 of those..
Uhoh
05/27/2016 at 11:50 am
Worked for me too. Thanks!
Laryssa
02/06/2016 at 8:11 pm
I have the g4 it didn’t work for me. Won’t even come up when I search it. Neither does boom beach so I am guessing it has something to do with supercell. Very frustrating because I have been playing for over a year
Emily
04/24/2016 at 11:26 pm
Same here, very frustrated and I can’t back it up as to is so I can’t uninstall and reinstall even if I could.
Shaun
02/20/2016 at 9:41 pm
i am having this issue with needing a redeem code to even get on the play store now!
Moaz
02/29/2016 at 7:24 am
Thank you very much, it worked immedietly after i did these easy steps, am really grateful :-) thx again
Logan
03/20/2016 at 1:20 pm
Didn’t work for me. It said the cache was cleared, but still refused to download.
anirban mitra
03/22/2016 at 6:02 am
m using nokia x series and google play store is not supported in my device..how can i back up if i uninstall it
Amanda George
03/26/2016 at 2:09 pm
I just bought a new tablet and it is saying device in not compatible. I have nothing to clear out. I don’t understand.
wardojr
07/03/2016 at 3:07 am
try updating play store service…
sol goslin
01/26/2016 at 1:44 pm
No it diddnt work. I had hopes it would but no such luck. This sucks. I cant even get to the supercell customer service/help line.
There may be other issues with this though. Im also noticing a significant drop in the speed of my device, so it may be something that either supercell got in its system, or someone hacked google and delivered a little viral surprise. If thats the case Im sure it will make itself known in a bigger than life fashion.
Hopefully that isnt the case.
Keep posting updates on what happens. A LOT of people are locked out of the game through this.
Clara Icasiano
07/22/2016 at 8:35 pm
just uninstall in play games then install it again. Hope it works :)
\
Tom
01/26/2016 at 1:46 pm
no….
Steve
01/26/2016 at 1:52 pm
Hi. I’m on an amazon fire tablet which doesnt support google+ so my game isn’t backed up. Is their going to be a patch for the 26/1/16 update for these devices
. Thanks
Richard King
01/26/2016 at 1:52 pm
I uninstalled coc. I cleared all info/cache for Google play store, and I restarted the phone. Still says my Samsung S5 is not compatible. I have tried everything that has been suggested. This is very irritating.
David Stumhofer
07/01/2016 at 5:57 pm
dude did you ever figure it out?
Tom
01/26/2016 at 1:56 pm
I can help you all I just did it. Anyone who needs help email me at [email protected]
Kyle
01/26/2016 at 5:49 pm
How did you do it?
rick
01/26/2016 at 1:58 pm
did not work on my galaxy s5
Robby
01/27/2016 at 12:36 pm
Hey I cleared my Google playstore cache and data 3 times and it finally worked. Try giving that a shot
Mike
01/26/2016 at 2:20 pm
Didn’t work on my LG G4, I tried u installing and reinstalling… Still not compatible.
Tyr
01/27/2016 at 7:52 am
I use LG as well. It allowed me to install CoC with the update after I cleared up my Google Play Services as well.
Gameparson
01/26/2016 at 2:28 pm
Did not work
david diresto
01/26/2016 at 2:38 pm
didnt work… i also uninstalled now i cant re install because it still says not compatible. please help me
K-G San Carlos
02/04/2016 at 1:31 am
Same thing with me bro!
jose hernandez
01/26/2016 at 2:45 pm
Clearing the cache di no do any thing it stil cant update
Lorrianna
01/26/2016 at 3:05 pm
Okay, these two things didn’t work, but I uninstalled Google Play and that worked.
Bryan
01/26/2016 at 3:15 pm
Not working , you’d think one of the biggest apps out there would have have a fix!!!!
Josh
01/26/2016 at 3:24 pm
nope, didn’t work for me galaxy s5
Gameparson
01/26/2016 at 3:27 pm
Funny it worked the 3rd time I tried it. Had to hit the cache first than the data
Martin
01/26/2016 at 3:32 pm
Uninstalled it and now it won’t pop up in my app store..
dan
01/26/2016 at 4:12 pm
That’s what happened to me too
Arturo
01/26/2016 at 3:42 pm
No, i have a LG Leon LTE with android 5.1.1
Alisa
01/26/2016 at 3:48 pm
On the third try it worked for me as well.
Shawn
01/26/2016 at 3:56 pm
I had no problems with update but my friend and leader of our clan is. This isn’t the first time and they always say the same fixes and is not working. He brought a new phone and 3_4 months , the same problem. And with their lack of customer service good luck on their emails telling you to contact them in the game. If not fixed soon I will retire my three accounts and so will my friend with four, and its sad seeing that we both spent over $150 on accounts each.
Nathalie Blues
01/28/2016 at 2:55 pm
I have spent over $1300 and lead a clan where my friends have spent the same. This is not acceptable SuperCell. Get with the freaking program and fix this. Fix it now !
dan
01/26/2016 at 4:09 pm
Did not work for me either. Th 9 and 3 years of playing gone. They need to sort this shit out. That’s bullshit.
Scott
01/26/2016 at 4:12 pm
Didn’t work on my galaxy s5 active. Thus is very frustrating being I’m in a active war and can’t attack. Plus I have my pumps boosted and are unable to collect them. There had better be some compensation from super cell for this.
dan
01/26/2016 at 4:18 pm
I’m glad its not just me that’s having issues. My collectors were boosted too.
HaMoOoOd
02/02/2016 at 10:51 am
I got dark elixir cOllerton boosted !and I am about to get the king that’s so dumb
Justin
01/26/2016 at 4:30 pm
At first it did not work for me as well. What worked was clearing cache per the suggestion, but when doing the update go to my apps and bulk update all apps that need an update. If I went directly to COC under my apps I still got a message stating it wasn’t compatible.
Dave
01/26/2016 at 4:32 pm
I deleted the game and now its completely gone from the google play store, same for boom beach
Bethany
01/26/2016 at 4:50 pm
Nope didnt work
Ryan
01/26/2016 at 5:05 pm
After just clearing the cache my problem was fixed . hope that helps everyone else
LEI
01/26/2016 at 5:30 pm
Me too..tried to uninstall coc but unforunately when i try to download it again, cannot find coc in play store…
Help pls…
Anthony Williams
01/26/2016 at 5:47 pm
Didn’t work for my kindle fire.
Bob the clasher
01/26/2016 at 6:23 pm
Figured it out!! MUST SIGN CLASH OF CLANS INTO GOOGLE PLAY! go to settings→apps→clash of clans and then clear data (i know scarry). Then go to play store and my apps. Click “update all” and clash of clans will be on the list. Once it has updated, click on the clash of clans icon. It will load and come up with a new village. DONT CLICK ANYTHING YET!!! In the top left corner it says “sign in” click that and something will pop and start loading. Wait until it says “Would you like to laod Chief Whateveryournameis village? Click “yes” Clash of clans will restart loading up. Then your village is back!!! :-)
Tadeusz
06/12/2016 at 11:22 am
Thanks, man! Worked for me.
Mike
01/26/2016 at 6:35 pm
Ok here how to do it uninstall the app then clear cash then data in the store then reinstall from your – my games
Techymarkbo
01/26/2016 at 6:52 pm
This is what I did to get it to work. I used a device that updated the file correctly. I then went into an app called App Monster and backed it up. I then shared the install file to my Google Drive. I then side loaded to the “uncompatible” device and installed with no issues.
amit
01/26/2016 at 7:08 pm
nope, cleared cache, cleared data, didn’t work, I’ll wait for a new fix, it it doesn’t happen in a week, I’ll try re-installing the game, and if I have to start from scratch, then I am not playing this game anymore, can’t invest so much time again
Dennis
01/26/2016 at 7:16 pm
I’m on an Asus memo tablet. I cleared the cache in the store and game. That didn’t work. I uninstalled CoC. It didn’t show up in the Play Store. I went to Google Play Games app and was able to install from there. I had to restart the device before it would load. I had to log back intonthe google account and all is well.
Tanner
01/27/2016 at 8:54 am
This worked for me thanks a lot!!
Mike
01/27/2016 at 2:13 pm
ANYONE HAVING PROBLEMS TRY THIS. TRIED EVERYTHING ELSE AND THIS IS WHAT WORKED. THANKS DENNIS!!
Nick
01/26/2016 at 7:19 pm
Just started a clan war yesterday nd when I went to fight today I find out that I cannot update my game to play and therefore screwed out of this clan war. And no this did not help me to update clash of clans nothing changed. You’d think they would test this update out on all platforms before they release it…
swerdna
01/26/2016 at 9:13 pm
did not work for me
Galo
01/26/2016 at 10:08 pm
I just did what it said and it won’t work. I also can’t uninstall because it’s not showing up in my playstore. What do I do?
shahab
01/26/2016 at 11:01 pm
I m using Android oppo find 7 and have restored my phon. but when going to play store and trying to instaall clash of clans. same probs occurs. ur device is not compatible. playing with this device since last year.. but facing prob. tried all things. ceares cache but not working
dinomon
01/26/2016 at 11:02 pm
It didnt work for my sony xperia m4
rizwan
01/26/2016 at 11:04 pm
i did any thing but not work,
even i restore my phone.
Eric
01/27/2016 at 1:10 am
Does not work for galaxy s5 even after clean cache and data in the playstore. Also deleted it mean I no longer have the game installed.
Rakesh
01/27/2016 at 1:16 am
Got my new phone lg g flex2 and used to play Coc.but after update its not compatible with my device, i have tried all the above options but it’s not working…
Omnimpotent
01/27/2016 at 3:26 am
i tried the above method and it dident work but what i did do to get it to work was, i uninstalled Clash of clans on my Lenovo Yoga 2 tablet, then i logged into my goggle account on my pc and found COC on the play store there and asked it to install it on my tablet device.
Karlisx
01/27/2016 at 4:32 am
Managed to get update but after game is all time crashing and no launching :(
Jvg30
01/27/2016 at 5:12 am
For all those that say it doesn’t work…it worked for me after a few tries.. Go to settings\app(app manager)/Google play store app/clear data/cache and uninstall Google play app and reinstall clash all good
arjay apas
03/22/2016 at 12:32 am
This bad I never update this game in my lenovo why?
Jamal Taylor
01/27/2016 at 5:50 am
Still wont work for my LG leon i uninstalled it went back to play store and because its not compatible with the phone i cant find it even when i type in clash of clans
HELP ME PLEASE
Giovany
01/27/2016 at 5:59 am
No it did not work. I clear data and cash and still does not work. I unistall the game and went to play to install it again and it said your device is not compatible my phone is a lg
Phillip McCammon
01/27/2016 at 6:08 am
Did anyone get it to work on there samsung galaxy s5 yet
Angela Huffman
04/02/2016 at 9:02 am
Go to Vshare Market Lite and download it, Worked fine for me !
Kathleenrlanda
01/27/2016 at 6:20 am
0=1116my friend’s aunt makes $72 /hour on the laptop . She has been without a job for 10 months but last month her pay check was $15585 just working on the laptop for a few hours.
have a peek at this site… See More
Guru
01/27/2016 at 6:35 am
So, just to add to the mix, this issue is not Model dependent. My wife and I both have LG V410 tablets. They are both Android 5.0.2, same kernel versions, build numbers, etc. Hers works fine and had no issues at all. Mine is completely hosed. Tried updating, no dice. Tried Clearing the data and cache, same. Tried uninstalling\reinstalling, no longer able to even see COC in Google Play. Re-tried clearing the GP cache and data, still not available.
Techymarkbo
01/27/2016 at 7:10 am
For those not seeing in Google Play store after installing, You have to go to Google Play Games app in order to install after uninstalling. Your device is listed as not compatible so it will not show up. Also, if you find a copy of the new update By searching coc apk file on Google, it will install by side loading also.
Techymarkbo
01/27/2016 at 7:15 am
Here is a link to the latest download for sideloading. https://www.apkmirror.com/apk/supercell/clash-of-clans/clash-clans-8-116-2-android-apk-download/
Shawn
01/27/2016 at 7:29 am
S5 being playing for a year now suddenly cant play, this is unacceptable, why was the upgrade not tested, when will you resolve it?!
Umang
01/27/2016 at 8:02 am
For everyone who’s facing this problem..go to Google play store through your browser, log in and install the game. Worked for me without any issues.
delphineous
01/28/2016 at 11:28 am
I have tried many of the suggestions on this page and its comments. This is the one that worked. Install from the browser based play store.
bernard
01/27/2016 at 8:12 am
Nexus 9 lolipop 5.0.. Just own it today and it didn’t show doc on play store.. It did show on play game but when click install, it redirect to play store and list as incompatible and no install button appear. Have tried to clear cache and data for play store, play game , even play service for more than 10 times. Still, not even can install.
Jordan Heaps
01/27/2016 at 8:14 am
Clear Cache then Bulk Update all apps and it worked
bernard
01/27/2016 at 8:20 am
OK, I really have no idea on this. After I post the above comment, now it show up on my play game and when click install in my play game, it redirect me to play store and god bless the install button shows up! Installing.. Later update u guy on that
bernard
01/27/2016 at 8:40 am
OK.. Nexus 9 brand new lollipop 5.0 after setting my google account straight looking for coc(not dare to update firmware)
1. It did not show up on play store but yes did show on play game. Click install on play game redirect me to play store but is list under incompatible device. No install button after that
2. Read comment here and have tried clear cache, data and uninstall update for play store, play game, and play service. Still no luck. Not even show up in play store.
3. Post my comment here and back try again. It just suddenly show up. Install it and play.. No lag no issue.
Around 1 hours of time for me to make that god damn stupid install button appear in my play store for doc game!
Stupid conclusion from me after tried to install it. Someone say clear 3 time and bulk update. So, MAYBE after we have clear that, it will automatic download the update for playstore and it need sometime for that and without any notification on it. Give it some time after clear cache and data than try again. Hope that’s help.
Sean
01/27/2016 at 10:07 am
Motorola moto 3. Cleared cacache. Nope. Cleared data. Nope. Play store not the problem.
Sean
01/27/2016 at 5:15 pm
I used a program called Clean Master to wipe the coc cache. I’m now back in business.
Matt
01/27/2016 at 10:53 am
Cleared data, allowed upgrade
Talha
01/27/2016 at 2:07 pm
Hi All,
I am using a LG G4 and as stated was facing the same problem as all of you. Here is what worked for me.
1. Cleared Cache
2. Cleared Data
3. Checked every time after clearing, nothing happened.
4. Restarted my phone and tried again. It worked.
I hope it works for you all as well.
Happy Clashing
Mike
01/27/2016 at 2:15 pm
See Dennis comment for fix
Karl
01/27/2016 at 2:37 pm
It seems the problem appears when you are in the CoC page in Play Store. Then you get the message of incompatibility.
I cleared Play Store cache and data once. Not solved. Did it once more and restarted the phone. Not solved.
Instead chose option ‘update all’ on notification drop-down menu. It updated CoC!
Opened CoC page in Play Store. Did still after update say device not compatible and no option to open the game.
But I can open CoC on the screen shortcut!
Problem solved.
Alex
01/27/2016 at 4:17 pm
Okay look it worked for me 1. Settings 2. Storage 3. Uninstall Google Play Store 4. Go to Google play store 5.download Clash of Clans and it should work for you
Van
01/27/2016 at 5:09 pm
Same issue ‘Device is not compatible’ with my HTC One. I did everything here from clearing cache to restarting phone. Nada. I uninstalled CoC and now it’s not even showing up in Google Play Store. Wth…
vish
01/27/2016 at 5:20 pm
I cleared my play store data and it worked for me. Thanks a lot
Che
01/27/2016 at 5:40 pm
i cleared cache and data in play store and cleared cache in google services. updated all other apps that needed it. uninstalled clash of clans and then went to app manager – all apps and found clash of clans on the list and hit install. that finally got it back working on my phone. just had to re sign in once it loaded back up. i have the tmobile LG Leon LTE
Clare Snow
01/27/2016 at 5:41 pm
My LG g3 phone is good LG tablet I have tried everything &NOTHING worked
Zackary Stone
01/27/2016 at 7:51 pm
No mine didn’t work.. I really enjoy playing this game. So plz fix this prob. Fast…. Plz Help.
tre thomas
01/28/2016 at 5:10 am
No after 42 tried of clearing data still not working
hrtofvalro
01/28/2016 at 6:07 am
I cleared Google Application Manager cache/data. That didn’t work. I decided to uninstall the game and check the store, where it still said my device (LG phone) wasn’t compatible. Vexing to say the least. The thing that did the trick was checking in Google Play Games (different application from Play Store) > My Games > Clash of Clans. I was able to download and install CoC from here and it worked. Obviously not happy with the way recent updates have been pushed out and have caused problems for me and my friends.
Nathalie Blues
01/28/2016 at 2:48 pm
I put my tab 3 back to factory and wiped out all my contents of my device. still not working. I am so freakin pissed right now. it has been three days and I am a complete addict.
Nigel
01/28/2016 at 6:08 am
Funny thing with this new update it work on my hudl 1 and not on my hudl 2 main account on hudl2 which was in a war :-(
Mark Collins
01/28/2016 at 7:56 am
Download COC apk file for side install. Worked on my wife’s htc. I posted link to one above.
Justin
01/28/2016 at 1:11 pm
I had to clear the cache and data Google play, Google play services, and Google play store 3 times before it worked.
Nathalie Blues
01/28/2016 at 2:44 pm
I reset my device to factory and it still does not work for me. this is very upsetting since I have put much money into this game and have several accounts. this is my best account. not good…
Kathi Brown
01/29/2016 at 12:25 am
Worked on our hudl 2 you just need to restart the device to let the changes take effect
Has anybody got a fix for the walking dead game app on android please
Jaz
01/29/2016 at 10:29 am
No it didn’t work
dana
01/29/2016 at 1:45 pm
WORKED FOR ME!! Galaxy s4
Nicky
01/29/2016 at 5:25 pm
Hi guys.. Try this, go to App setting then do the following
1. Clear the cache of google services.
2. Go to Google Play Store App then clear the cache first then the data.
I tried this and I was able to get the update and play it again.. ho[e this help..
Thank you
Techymarkbo
01/30/2016 at 8:39 am
I’ve had many do my process with success. I provided a link above for the apk file download to load without google play skipping all the clearing cache etc. Some are finding that method to not work, but side loading does work 100% of the time.
Joey
01/29/2016 at 8:37 pm
Ok. I have lg risio…… This helped so much… Although it didn’t work after I followed the sreps, so if it still doesn’t work try restarting your phone. Not turn it off but restart it.
venice
01/29/2016 at 9:15 pm
Hi guys, try this too
1. go to application manager
2. find goggle play store
3. click clear data
4. and restart the phone
5. open clash of clans
6. then click update
i tired this and i was able to update and play it again, hope this solution can help, thanks you :)
Garry Pennycuff
01/30/2016 at 11:42 am
Stii no good on Samsung Tab 4
Lena Bloyer
02/10/2016 at 2:24 pm
Deleting updates to Google Play Store and Google Play Services is the key! Deleting the Google Play Store data and cache didn’t work for me. However, deleting all updates to Google Play Store and Google Play Services worked! I was able to re-install COC after removing updates to Google Play Store and Google Play Services.
Ryan Earls
01/30/2016 at 5:06 pm
This didn’t work for me. I use an lg sunset.
Lena Bloyer
02/10/2016 at 2:25 pm
Deleting updates to Google Play Store and Google Play Services is the key! Deleting the Google Play Store data and cache didn’t work for me. However, deleting all updates to Google Play Store and Google Play Services worked! I was able to re-install COC after removing updates to Google Play Store and Google Play Services.
Jim
01/30/2016 at 7:33 pm
This did not work for me. Samsung note 4
Peter
01/31/2016 at 1:19 am
Didn’t work for my LG LG2. SuperCell has lost my business and play. Too bad, I kind of enjoyed that game. Terrible update.
Charles Robert Clute Jr.
01/31/2016 at 12:48 pm
I did all the suggested fixes on my Samsung S5 none worked.
Lena Bloyer
02/10/2016 at 2:23 pm
Deleting updates to Google Play Store and Google Play Services is the key! Deleting the Google Play Store data and cache didn’t work for me. However, deleting all updates to Google Play Store and Google Play Services worked! I was able to re-install COC after removing updates to Google Play Store and Google Play Services.
Mwolf
02/01/2016 at 12:27 am
fortunately after reading all the comments and selected one specific way, i started to initiate on how to restore my COC based on the suggestion that majority has given freely…and thank you so much it did work for my LG G4 stylus…i had tried clearing cache for two times and it did work….just be patient i know the feeling of losing the village…
rodolfo
02/01/2016 at 6:30 am
No. Thos did not work for me, i have a LG LEON and my brother has I t too i cant get it but he can.
MANU
02/01/2016 at 8:09 am
I tried above steps…. but it is still same ..not compactiable with phone. Please help.
Lena Bloyer
02/10/2016 at 2:21 pm
Deleting updates to Google Play Store and Google Play Services is the key! Deleting the Google Play Store data and cache didn’t work for me. However, deleting all updates to Google Play Store and Google Play Services worked! I was able to re-install COC after removing updates to Google Play Store and Google Play Services.
roland garcia
02/02/2016 at 4:03 am
the clash of clans app doesnt even show up in the play store when i try to search it. it did when i first bought the LG tribute 2 phone but for some reason now it doesn’t even show it as a downloadable app.
Alystair
02/02/2016 at 6:00 am
Didn’t work for me I’m going to try reinstalling the game all together. …
Alystair
02/02/2016 at 6:04 am
Yup…. It’s uninstalled…. now I can’t reinstall it. Same message on Google play. My device isn’t compatible. .. it was a few weeks ago…. not cool supercell!…
Lena Bloyer
02/10/2016 at 2:20 pm
Deleting updates to Google Play Store and Google Play Services is the key! Deleting the Google Play Store data and cache didn’t work for me. However, deleting all updates to Google Play Store and Google Play Services worked! I was able to re-install COC after removing updates to Google Play Store and Google Play Services.
Sana
02/02/2016 at 9:58 am
No can’t play on Samsung Mega :(
HaMoOoOd
02/02/2016 at 10:44 am
FI wasn’t have the same people but suddenly in Google play it comes for me can’t establish a riedble etc..i fixed this people by clearing my host and Google play worked will but I found Google play us different so I searched for clash of clans I disn’t found it so I sears he’s again from Google Chrome I do find it but can’t download it
Pleas help!!
HaMoOoOd
02/02/2016 at 11:36 am
This works with on s5 5.0
1- be sure that your google service and play games is in the last version
2-go to settings>application manger
3-first clear the cach of google play and then data
4-clear the cach of google service
5-first clear cach of play games and then clear data
6-turn off your phon
7-press the home screan with lock button and volum up together to enter the reboot mod
8-select reboot by clecking lock button and go and down by volum buttons
9-reboot and hope it works
srry for bad english but not my native language
Pierre
02/03/2016 at 4:19 pm
My wife’s lgg4 had this same issue I fixed it by going to her update center and clicked update all and it downloaded coc no problem!!
Anish Chandwadkar
02/03/2016 at 10:06 pm
Not working on xperia c, is latest version for xperia c is 4.1.10????? if not, plss help me how to update manually, as clicking on it isn’t working.
Zach Lorenzen
02/03/2016 at 11:27 pm
Yes :) thank you I disabled google play store and it worked
sami
02/04/2016 at 10:57 am
thank you for helping and i need help the game is good and i like it but now new updates does not match with my mobile can not open latest version i need help
Ousman
02/04/2016 at 2:28 pm
Thankyou that worked and I can finally play again after 2 weeks
R Macalandag
02/04/2016 at 7:37 pm
Worked like a charm on LG Leon! Thanks.
1. Go to Apps>Google Play Store
2. Clear cache.
3. Delete data.
4. Uninstall update.
5. Restarted and downloaded Boom Beach successfully.
dom
02/04/2016 at 11:34 pm
Cleared cache and data for Google play store and Google play services. Then I cleared cache and data from COC. Uninstalled COC, then restarted my phone. Open the app store and it was able to download
Joey
02/09/2016 at 7:42 pm
I have a blu and I cleared cache, and data on both Google play services and store and its still saying not compatible and this is my favorite game please help
Lena Bloyer
02/10/2016 at 2:16 pm
Deleting updates to Google Play Store and Google Play Services is the key! Deleting the Google Play Store data and cache didn’t work for me. However, deleting all updates to Google Play Store and Google Play Services worked!
moin khan
02/10/2016 at 5:00 am
Moin khan
Shett I don’t know how to clear DTA man I have lva magnum x604
Lena Bloyer
02/10/2016 at 2:14 pm
Deleting updates to Google Play Store and Google Play Services is the key! Deleting the Google Play Store data and cache didn’t work for me. However, deleting all updates to Google Play Store and Google Play Services worked!
Kristal
02/11/2016 at 4:58 am
OK so here’s what I had to do on our galaxy S5s running 5.0
cleared data from Google play store and Google play services
restarted device
did a batch update
Boom! COC finally showed up
Happy clashing everyone
Deadlydonut77
02/12/2016 at 7:38 pm
I don’t have that problem I go onto the app and the screen stays black and doesn’t load
Richard heath
02/13/2016 at 12:57 pm
I couldn’t sort it at first.
Using an old galaxy s3.
Finally sorted it out by
Clearing the cache first
And then the data.
Did this in all Google play and services apps.
Happy clashing
heather
02/19/2016 at 10:35 am
so im having this issue, not with clash of clans, but with 2 other apps in my phone! both by different co. so frustrating. ive been trying the things that you guys are suggesting and still no luck
so its not just supercell.
Angela Huffman
04/02/2016 at 8:59 am
Go to Vshare Market Lite and download it, Worked fine for me !
Griff
02/20/2016 at 3:10 am
Nope, didn’t work on my LG
daniel
02/20/2016 at 11:58 pm
Had to clear cache and data about 6 times
DARIUS
02/21/2016 at 7:29 pm
IT WORKS FINE
Vini
02/21/2016 at 8:32 pm
HI EVERYONE!!!
This clear cache stuff sux….DOWNLOAD THE DIRECT APK from the latest version, so at the time to open It wont check on google play or anywhere else…Just install the latest APK, google it and install…It will work in ALL devices
susana
02/22/2016 at 3:07 am
For me, with an LG Flex 2, the ONLY OPTION was (after clear cache and data): UNNINSTALL google play store app. Yes remove it, and install it again from zero.
Guido
02/22/2016 at 8:17 am
Have followed the instructions regarding clearing the Data and the Cache in settings, but still will not allow the game to play. Playing in a Samsung Galaxy S5 phone.
mhs
02/23/2016 at 11:51 pm
Not working for me, Galaxy tab 3v
mhs
02/24/2016 at 12:43 am
Can someone help me not working
mhs
02/24/2016 at 12:44 am
Pls help me
P M
02/24/2016 at 3:39 pm
Thanks a lot, this trick worked on boom beach.
Hraklhs
02/25/2016 at 12:17 am
If clearing play store doesn’t work,clear services google play,it worked for me
Marc
02/25/2016 at 5:24 am
Download an older version of Google play is the only temporary fix so far.
Aj
02/27/2016 at 7:51 am
No it did not work on me still can’t open my coc its just loading suddenly coc close
Aj
02/27/2016 at 8:27 am
Its force to close coc and can’t even enter
Heather
02/29/2016 at 7:50 am
Have u tried to dl it from Facebook? That worked for us.
Heather
02/27/2016 at 6:26 pm
Ok, my son got a new tablet today. And as all of u COC is not an option in the app store. So I downloaded Fb to his tablet, searched COC game app and down loaded it from there. Worked and I now have a happy kid. Hope this helps someone.
kushan
03/02/2016 at 8:03 am
Thank you very very much this was the best help it worked on me
sirajhakkani
03/02/2016 at 9:37 pm
No its not working for me – now on google play store it is saying “NOT AVAILABLE FOR YOUR DEVICE” i was playing it earlier on my device “LG GPAD V410” and was working fine
Aaron Rabah
03/04/2016 at 12:22 pm
Same problem. Activated a new phone this morning, searched for coc in play store…..nothing….done a Google search pulled up the install from Google play store clicked it and my device is not compatible. I spent all day up until five mins ago trying to figure it out….nothing…all hope was lost….until I googled cover game download and downloaded outside Google play store….bam!!!!…..problem solved…..already loaded my acct. And fought my first match….and won
ben
03/04/2016 at 5:44 pm
It won’t even let me download the game to begin with!
Abi
03/05/2016 at 12:41 pm
I tried re-installing it. Didn’t work. I can’t even search for it in the store. When I went over to check on all my apps and clicked on Clash of Clans, “Your device is not compatible with this version.”
J
03/05/2016 at 7:01 pm
Husband got new phone last night and clash won’t load tried all pack install as well as cleared play store and services cache……any other ideas he is not happy
rupak
03/05/2016 at 9:18 pm
am not finding any of the supercell games in the play store even i cleared the caches & data still not getting the app for download
Heather
03/05/2016 at 9:20 pm
Try to do outside of play store…try through Facebook
Heather
03/05/2016 at 9:22 pm
That’s supposed to say down load not do*
Carlajslaton
03/06/2016 at 7:40 am
010101=1my best friend’s half-sister makes $87 /hr on the laptop . She has been out of a job for eight months but last month her check was $16467 just working on the laptop for a few hours.
find more info… See More
cobalt
03/08/2016 at 8:33 pm
My coc
update is not allowing me to start my game upon mobile data. Plz help me out.
Liz
03/09/2016 at 7:32 pm
Still getting “device not compatible” on a Samsung Galaxy S4 & it’s March 9th, 2016!
khambie
03/10/2016 at 6:01 pm
my th10 account vanished after i update my coc..now the worst thing is i clear data for my coc and make an new village but it sync on the gmail of my th10 account..i been playing for almost 2 years and now this happen..kindly fix this a soon as possible..thanks..
bob
03/13/2016 at 3:43 pm
Omg I just got a samsung tab e lite I got worried at first when it didn’t work but I didn’t twice and I work thx so much super cell and whoever posted this
Sasha
03/17/2016 at 6:53 pm
Yeah I have a galaxy S5 and I am trying to download the game but it’s not letting me I tried the clearing data trick but it didn’t work so any suggestions out there.
sied
03/18/2016 at 8:11 pm
I got this problem after resetting my zenUI C,play store said that my device isn’t compatible n this is how I fix it…
1. I reset my phone again (wow)
2.Update Google play games n my play store
3. I didn’t update my Google play services (connection problem)
4. Then I restart my phone n open the play store
And I found COC and boom beach again.
5. Update the Google play services (if u want to play that game)
And I’m done… hope this helpful
ankur tadav
03/21/2016 at 2:33 pm
Didn,t work for me please tell me another way to solve this problem i want to play this game please , please , please
dave
03/21/2016 at 11:35 pm
i did all the instruction above and didn’t work cant they give another update
Dixhita
03/23/2016 at 2:34 am
It didnt work at all n its really very frustrating.. I hope its fixed as soon as possible.
Angela Huffman
04/02/2016 at 8:58 am
Go to Vshare Market Lite and download it, Worked fine for me !
MJ
03/23/2016 at 10:22 pm
hey . what hapen to my old village ?
santanu mandal
03/26/2016 at 12:45 am
DID WORK FOR ME……….THANK U ALOT………I LOVE CLASH AND AM DYING TO PLAY AGAIN THANKS A LOT…
chad
03/31/2016 at 1:05 pm
When I search them it doesn’t even come up. Nothing from supercell does
Joyce
04/02/2016 at 12:48 am
It didnt work on me very frustating since im on th10 already and cant open my account since your last update
Angela Huffman
04/02/2016 at 8:57 am
Go to Vshare Market Lite and download it, Worked fine for me !
Amanda
04/06/2016 at 8:09 am
4/6/16 I had the “Not compatible” problems on my Samsung Avant, resetting the cahce fixed mine. My son however, just got a new Alcatel One Touch when he opened it, we updated all apps. Google Play shows the app as attached to his previous apps, but will not let us load it on his phone. We tried the “Clear Cache” fix even thought the phone was 2 hours old. This did not fix it. He is the entire reason I play the game. If his can’t be fixed, I will delete mine soon as well. Please give him a solution as to how we can load Clash Of Clans on his new Alcatel.
CaPtAiN_DrOgO
10/09/2016 at 3:18 am
try downloading the apk file from any website(latest ver) and then update google play services and google play games from play store…….worked for me…gd lk
jarie
04/06/2016 at 11:59 pm
i have a problem in my ohone rio craze junior its open my village and a few minutes clash of clans is error and back to main menu
jarie
04/07/2016 at 12:01 am
please help me to fix this problem
kim diamse
04/11/2016 at 8:22 pm
I did everything you said in this post, cleared my data and cache and forced stopped the app. But I still can’t install clash of clans or clash royale. Device is still not compatible. My phone’s Asus Zenfone 2 (4gb ram) so I don’t understand why my device isn’t compatible. I was playing the game yesterday, after I factory reset my phone it suddenly became incompatible?
fredrick
04/24/2016 at 8:02 am
Same thing is happening here
CaPtAiN_DrOgO
10/09/2016 at 3:15 am
try downloading the apk file from any website(latest ver) and then update google play services and google play games from play store…….worked for me…gd lk
Shayne
04/12/2016 at 7:49 pm
Fix did not work (HTC One M7) so I uninstalled it and now its not available on Google Play. Unable to download.
Jomoma
05/17/2016 at 2:31 am
Google search the download
fredy saputro
04/18/2016 at 8:10 pm
restart your device after clear data , try it
fredrick
04/24/2016 at 8:01 am
Two days before its working now I formated. Phone and tried to install clash of clans from Google play store they are saying its not compatible
jchanman33Joe
04/28/2016 at 6:01 am
I had to uninstall all updates for both google play store and google play games service, clear caches, I then turned them off and back on then reset my phone and it worked.
David
05/10/2016 at 6:07 am
Its saying it’s not compatible with your device for me to. Im on a sony xperia E3. I tried clear Defaults and cache to no joy
Now can no longer get on all super cell games. :(
David
05/10/2016 at 9:06 am
Try downloading aptoide. I looked on YouTube and found this and it works.
Worh a try if you can not get on with any other means :)
Purus
05/11/2016 at 6:41 am
After installation when I open it there is s popup says ”downloading content” but after that it crashes not working for long time can you solve this?
Jomoma
05/17/2016 at 2:29 am
Turn your security off , I had the same problem ,
David Gowans
05/13/2016 at 7:07 pm
Try deleting the aptoide download and download it again. It may have got corrupted during download.
Jomoma
05/17/2016 at 2:25 am
3 days and it works now , I had to turn security off and load from another sight ( up download I think ) there’s several of them , a warning comes up that it may harm computer , you know it’s secure because you have had the game before ! It took less then 5 min , I turned the security back on right after loading the game , it can be done and don’t give up !
slayified
05/17/2016 at 4:53 pm
All of you are doing it wrong! You must clear data and cache for all (Google Play Services, Google Play Games, and Google Play Store) Then, you must go to the application manager again and tap on google play store and force stop it, unless it already is force stopped. Then try downloading it again.
cam
05/18/2016 at 8:57 pm
I have a Samsung galaxys3. I can’t even search for Coc in the play store. I have to go to the browser to find it and it always says its not compatible. Tried erasing all three Google play stuff and still nothing. This is highly upsetting
Spondon Banerjee
05/24/2016 at 12:12 pm
i tried everything that u said from clearing data and cache from google playstore…..to uninstall and re-install it again….but still its showing the same problem “the device is not compatible with your device”. i have asus zenfone2 with 4 gb ram….whats going on????? i have been playing for almost 5 months now….and suddenly this problem cropped up….please take the necessary steps to fix it as soon as possible……
Chris
05/30/2016 at 11:52 pm
1. try to restart the phone
2. try to login to google with different account that having coc
3. try to play coc from google play
4. keep trying
i’ve done several times doing that until i got worked on my tablet…
Macizo
05/25/2016 at 11:14 am
Nothing Would work for me until I updated all the different apps that’s needed approval for updating. My old Samsung s4 broke and I just got a new one today. Hope this helps.
jyoti
05/26/2016 at 7:24 am
Unable to installed/update COC in my VIVO Y36 MODEL. After 90% DOWNLOAD IT WAS AGAIN START FROM 0, CAN ANYONE PLZ HELP ME OUT !!!
Mohamed
05/31/2016 at 1:56 pm
please my clash of clans is not show the number of elixir or gold or gems
and some text
buffboy
06/02/2016 at 10:25 pm
I cant find coc in playstore. Its not there. I found it aftr in googleplaygames in my acc, cause i recently went on it inanother dev. And i updated google play, cleared data and cache, but still it didnt come in playstore. So i found it out in google play in recently played games, and it showed there “install”. So i tapped on it, but it keeps saying unfortunately google play has stopped. Wth
Jessie Junior Baylon
06/04/2016 at 3:35 am
i did all the thing but it keeps happening
Ssb Shohag
06/04/2016 at 11:32 am
I have a phone that can not run google play service.I have a clash of clan id into that’s phone,but I can not saved my game progress…how can i sing in google play games with my id….pls help
Baljeet
06/06/2016 at 3:20 am
hello,
it’s really nice and informative blog, After the update i facing some problems with my game.
Thanks for sharing this problem
Harrold
06/27/2016 at 8:30 am
I absolutely agree that all the websites that promise free gems are scam, but Clash of Clans bots are a completely different thing. I use Clashfarmer bot for over a year, it’s a free software. When i am on boost i make 2 million an hour. If i am not on boost I make just under a million an hour. Even the wall upgrade doesn’t suck anymore! :)
Xalan Collins
07/07/2016 at 7:34 pm
This was super helpful! I was really freaking out for a second, but this made me fell so much better now that I can install it!
Xalan Collins
07/07/2016 at 7:35 pm
feel so much better* My spelling is off today
dodo
07/17/2016 at 8:13 am
work to boom beach
yash piithadia
07/31/2016 at 4:49 am
No its not working by clearing cache or data pls do some thing i am laying this game from past many days and now it says it is not compatible
Chuck Saddlemire
08/04/2016 at 7:30 am
Cleared play store and services cache and data. Worked!
vairamani
08/15/2016 at 9:51 am
hai..i transfered to new device,,and i opened new village it asked for loading the previous village, i clicked load, its also loading but its not entering into my village its keep on trying but no use.i tried everything which is posted above.can any one help me in this.
starbright678
08/23/2016 at 12:24 pm
I tried everything on here and nothing worked, so I went into my settings>apps>google play services>manage space>clear all data. It then had me agree to the terms again and voila, clash of clans showed up in the play store and I was able to download that AND clash royale
Aayusha
09/16/2016 at 7:59 am
Seems like none of these tips work for rooted devices.
WHY SUPERCELL?WHY!!??
CaPtAiN_DrOgO
10/09/2016 at 3:11 am
try downloading the apk file from any website(latest ver) and then update google play services and google play games from play store…….worked for me…gd lk
Parimal Gunjan
10/12/2016 at 2:45 am
it works!
dawa
10/12/2016 at 10:21 pm
i played till CC level 6 and after updating..its giving it is not avalable in your country..what should i do? i dont want to lose my base.
Mighty Hax
10/23/2016 at 8:56 am
I am using a samsung tab 3 (old) all has been cleared but still now working
Mighty Hax
10/29/2016 at 9:05 pm
The same here I am using an old samsung tab 3. All that fix solution is not working for me.
herysusanto
10/25/2016 at 4:47 pm
What a software program we use to fix clash of clans if link device error..thanks bro
kay
11/22/2016 at 3:16 am
I FOUND A CLASH OF CLANS DIAMONDS GIVEAWAY! https://maxclashgems.com Best players use this!! (nGHUT)
peter
12/19/2016 at 5:20 am
Can I clear the cache even I forget all my password
santosh
01/07/2017 at 9:57 pm
I brought new tab lenovo a2 10-70 compatable error plz fix it as soon as possible I am middle in war
ChPlaya
03/19/2017 at 7:13 am
I also have the same problem and have overcome through this article, thanks for sharing this helpful way
mohamad
03/20/2017 at 1:48 pm
BBC BBC
CH Play
04/06/2017 at 8:42 pm
how to install google play on genymotion
Nicholas
04/17/2017 at 6:38 am
YAYYYY!!!!!!!! Solved it !!!!!!!
EVERYONE WHO HAS PROBLEM WITH A NEW PHONE or FACTORY RESETTED PHONE.
Just wait for your Play store to be updated. It should solve the problem. IF the above doesnt work. :D :D :D :D :D :D Glad to be of assistance.. I also have the latest APK if anyone wants… you can download it here. let me know if it works for anyone else, This APK works for me. Doesnt need update again from google play/
Justin
04/17/2017 at 6:38 am
Hi,don’t mean to be a bother but I have a new tablet which is apparently incompatible with COC,I followed your directions and installed the apk you provided but im having the “new update – incompatible with device”problem and am wondering if its me,the device or the apk that’s the problem, thanks for the help as well mate
Lyle peekenschneider
04/17/2017 at 4:45 pm
I can’t download clash of clans to my phone and I wanna know why this phone has Android so what is going on
Vicky
04/19/2017 at 5:28 pm
The worst ever ..is a money sucking game with no results acievements no money no fun …and completely no response if you may have questions..is there no int . Agency who protect people against that kind if money grabing games ..they start with 7.5 $ payments for additional gold and then . ..is 15 and then 20 ..it never get less is always more ..is a totally fraud system legal ?
pratik
05/22/2017 at 6:32 am
My device is not compatible
Rajesh kumar nath
05/23/2017 at 12:30 am
being playing #Clash Of Clans for almost 6 months on the same phone, after the boat update now it is telling your device is not compitable for this version
Mudassir dar
05/24/2017 at 9:20 am
I have same problem when I open clash of clan it shows this your device is not compatible that version then I take my brother phone and update clash of clan there then I will transfer into my device and it work fine ..
zeke
09/30/2017 at 9:48 am
It worked :D
Tomo
10/11/2017 at 2:44 am
I have samsung s8 and my phone is not compatible. I try everything from this page and is not working. Now i deleted game an cant find it in google play store.
Jeremiah
10/17/2017 at 1:28 am
Galaxy S7 Edge, same issue, clearing cache and data didn’t work, delete the app and can’t find in play store, found app in the online Google play store and says my device is not compatible. This is an issue for clash of clans and boom beach now with that recent update.
Peyton
05/19/2019 at 8:16 am
I just got a new phone… And I wanted to get clash right away, But I was getting this error. At first I thought i was screwed… Then i saw a comment saying to clear Google Play Store and Google Play Services. And it worked, Thank you.
Abdisa
07/05/2019 at 5:18 am
why he not on my mobile J1 am very angry guys new update very very bad ok am from Ethiopia maybe am wait netx update it work on my mobile ???????,,,,,,,